Shottenkirk Fort Madison

Pleasant service from all involved. Knowledgeable staff. Not happy w/Chevrolet. Detailing much appreciated. Problems resolved thus far.

The car is operating as it should. Happy with the work that was done. Thanks!

I received Prompt service and was provided detailed information and updates during and after service was completed.

Great people to work with. Good. Communication. Good prices. Good. Delivery n pickup service as well. Highly recommended

Came just to look—went home with a new car!! Avion listened to what I was looking for and showed us a lot of different cars—he was very patient!

Iam most appreciative of the service and attention I received from the service department today at Shottenkirk motors. While am not a regular customer as I was treated promptly,with excellent service. I was most happy with a few details I asked them to help me, eg connecting my Apple phone to the sound system. I highly recommmmend them. Father Paul Showalter, Nauvoo, Il

Service was excellent!! Highly recommend!!very satisfied customer!! I will definitely be comeback for my next oil change. Thank you!!

I’ve always had a wonderful experience at Shottenkirk . I highly recommend their dealership. Their service team is wonderful . When I go there I get in and out. Keep up the good work.

Positives: 1. They offered me a fair value for my trade in. 2. They were willing to match the best deal I had found on a similarly equipped vehicle in the area. 3. Everyone at the dealership is very nice. Negatives: 1. One caution I'll share has to do with the finance/business manager experience. He's very charismatic, very charming, a good salesman some might say. He will attempt to sell you on the usual extra services and coverage. Then he'll go through a presentation on the manufacturers warranty compared to a 3rd party warranty. That little presentation includes some inaccuracies. He either hasn't read the contract or lacks proper understanding of how it works. He will then reassure you, that you can get a full refund within 30 days after you've had time to read the contract and lookup reviews. However, this is only partially true. In the state of Iowa extended warranties are taxable contracts. When they show you the price, it doesn't include the sales tax. That will only be shown once you've agreed to the price and go through the signing process. (red flag #1) Please Note: you will not have internet service inside his office and their public wifi does not work. If you attempt to cancel the contract that they sell as fully refundable within the first 30 days, prorated after that, you will find out that they will refuse to refund the tax they collected (even if it's just 1 business day after your purchase) and claim once it's sent to the state they don't get it back and won't be able to refund it to you. This is what some might call a lie by omission. (red flag #2). By the way, they don't sell the GM Extended warranty (likely because they don't make as much money on it), but if you're interested in it, it's significantly cheaper and you can get it for 12 months longer and 10k mile more coverage than the 3rd party warranty they offer. (red flag #3) All in all, I'm happy with my purchasing experience and would buy from them again. I'll just be on guard a little more when it comes to meeting with the business/finance manager. I know they have to make their money to, I just don't like being lied to. Even if it was just an error I think they should have made it right which they did not do. I hope this review helps someone be a little better prepared than I was.

I have been dealing with Shottenkirk for years, always treat me very well. The whole team works well together and they make sure you’re satisfied and happy! Will be coming back!