Shottenkirk Fort Madison

I’ve always had a wonderful experience at Shottenkirk . I highly recommend their dealership. Their service team is wonderful . When I go there I get in and out. Keep up the good work.

Positives: 1. They offered me a fair value for my trade in. 2. They were willing to match the best deal I had found on a similarly equipped vehicle in the area. 3. Everyone at the dealership is very nice. Negatives: 1. One caution I'll share has to do with the finance/business manager experience. He's very charismatic, very charming, a good salesman some might say. He will attempt to sell you on the usual extra services and coverage. Then he'll go through a presentation on the manufacturers warranty compared to a 3rd party warranty. That little presentation includes some inaccuracies. He either hasn't read the contract or lacks proper understanding of how it works. He will then reassure you, that you can get a full refund within 30 days after you've had time to read the contract and lookup reviews. However, this is only partially true. In the state of Iowa extended warranties are taxable contracts. When they show you the price, it doesn't include the sales tax. That will only be shown once you've agreed to the price and go through the signing process. (red flag #1) Please Note: you will not have internet service inside his office and their public wifi does not work. If you attempt to cancel the contract that they sell as fully refundable within the first 30 days, prorated after that, you will find out that they will refuse to refund the tax they collected (even if it's just 1 business day after your purchase) and claim once it's sent to the state they don't get it back and won't be able to refund it to you. This is what some might call a lie by omission. (red flag #2). By the way, they don't sell the GM Extended warranty (likely because they don't make as much money on it), but if you're interested in it, it's significantly cheaper and you can get it for 12 months longer and 10k mile more coverage than the 3rd party warranty they offer. (red flag #3) All in all, I'm happy with my purchasing experience and would buy from them again. I'll just be on guard a little more when it comes to meeting with the business/finance manager. I know they have to make their money to, I just don't like being lied to. Even if it was just an error I think they should have made it right which they did not do. I hope this review helps someone be a little better prepared than I was.

I have been dealing with Shottenkirk for years, always treat me very well. The whole team works well together and they make sure you’re satisfied and happy! Will be coming back!

Professional, courteous, knowledgeable staff. Listened to my concerns and addressed them in an appropriate manner. Waiting room comfortable and clean.

Wonderful service department, they try and keep you up to date on what’s going on with your vehicle

It was 5 June 2025, and I was traveling from Huntsville, Alabama heading to the Amana Colonies to camp with my parents and to also attend my 40 year HS reunion. I was 600 miles into my trip when my truck experienced issues in Hannibal Missouri; engine light came on and a message stating that my vehicle would go into low power mode soon. I was towing a 41 foot 5th wheel toy hauler which didn't make the issue with my 2019 Denali 2500HD any easier. I crossed over into Iowa and my trucks performance was rapidly declining; certain that I was not going to make it to my camping destination in Amana on the 5th. I pulled over and tried to remedy the situation on HWY 218 with no avail. I looked up GMC dealerships nearby and the Ft. Madison location was closest to me. I called and Kurt Jennings answered the call. I stated my issue and what the problem/issue was, Particulate filter clogged. He said to do my best to get to their location and he would see what he could do. He did have a diesel tech on sight working on another ticket. No promises made but this was the best I could do for the time being. Arrived early afternoon around 2pm and introduced myself, he instructed me on the best place to park my 5th wheel and where to bring the truck once I have disconnected. He received the truck and began to process the service ticket. I informed him that I have an extended warranty on the truck and he noted this when gathering my information. Gave him my keys and he took it from there. The diesel tech, Chandler Fullenkamp, took time away from what he was doing to look into my situation and then initiated a regeneration cycle on my truck to clear the particulate filter. In less than three hours from. the time I limped on to the lot for help, they had the code cleared and the truck back in operation allowing me to get to my destination before dark. There are Shottenkirk Delaerships in Huntsville Alabama which I do not have any dealings with since I do not own a Honda product, but I would hope that their service staff here in Alabama has the same work ethic and caring attitude as the GREAT staff I was fortunate to have assist me in my situation in Ft. Madison, Iowa. I cannot stress enough the gratitude that I have for Kurt and Chandler to go out of their way to get me back on the road on a moments notice. This Army Veteran salutes your service and says THANK YOU! Top notch effort and I will stop in again next time I am heading to Iowa to visit family to say hello!!

It's a great place to get service. The staff are always helpful and very pleasant

I am willing to drive over 30 miles to have them service my vehicle because of the customer service and quality of work that I always receive!

Very professional, knowledgeable, and relatable service personnel. Restroom was clean and handy. Waiting area was comfortable. Wait time was less than anticipated!

First time going to a dealership and Josh Dave Randy was amazing and very helpful definitely going back