Karp Volvo Buick Saab Kia

7am appt 15671mi car pre diagnosed fuel pump issue still covered by factory warranty.. Can't determine what the issue is won't know till mon the earliest..... Received call @ 130 asking what kind of fuel I put in it .. It's a flex fuel vehicle in which I've only used e85 since my purchase at roughly 1500 miles.. Somehow someway I feel the shaft coming about a nonwarrantable issue ... My factory warranty is up @50,000 or Feb .. Feb will come first as I'm primarily a weekend driver.. Its just disconcerting that the dealer service dept says it doesn't know what it is after having my vehicle all day.. And are dismissing the diagnosed problem.. Juries still out fingers crossed..

I was in the market for a convertible, and was planning to buy a new one. Craig told me about a Cascada which had just come off lease with very low mileage.... I took one look and knew it was the right car for me - it was in such good condition that it was like buying a new car! Craig was extremely knowledgeable, professional, and responsive. When you call him, he calls you right back. He was also very patient - note that if you are buying a pre-owned car in NY State, you may have to wait for paperwork to arrive from Albany before you can pick it up. This is something that applies to all NYS dealerships under a new law. In any case, Craig was as excited as I was when I picked up the car. He sat with me and walked me through all of the features. My family has a long history of buying Buicks, and I am happy to have bought this one from Craig and Karp.

It was such a pleasure buying my Kia Sportage at Karp Kia, and our salesman Michael Rosenberg was great. He made it very easy and knew what he was talking... about.

Recently leased a Volvo XC 40. Sales assistant Tyler explained about this SUV. Then I decided to lease this car. I used my existing plates. Tyler fixed... a wrong temporary registration certificate. He informed that permanent certificate will be in the mail. I never received the certificate. Instead they asked me to pay $139 for registration which I paid already. This is unfair and unacceptable

WOW! AMAZINGLY QUICK AND EASY TO LEASE HERE!!!!! The lease on my son's Hyundai was due August 15th 2019 and so I was looking to either lease another Hyundai... Sonata or something else. I needed to keep my payments low as I have three car payments. My 23 year old son and I went to Hyundai down the block and tried to either arrange a new lease or to buy-out my Sonata just to keep things simple. Well, nothing was simple at all! All they did was jerk me around! Tried to get me to sign papers before even coming to an agreement. They asked for my registration to switch insurance before even arriving at a deal! Constantly trying to force me to make the wrong decision. We got so fed up that we walked out. We drove down the block and found Karp Buick. We saw the Encore Essence, totally loaded, in the showroom! What a beautiful vehicle! My 23 year old son actually loved this vehicle which says a lot! Calvin greeted us right away. We were already fit to be tied so Calvin had two tough customers in front of him. I told him that I wanted to keep it simple as I was already aggravated, so I pointed at the Encore Essence, gave him my price and said "I will take THAT one right now", no money down! He simply said, "Let me speak with Frank, my manager". Calvin came back with such a reasonable counter-offer from Frank that I couldn't resist! Thanks to the Sign & Drive, I had instantly leased a beautiful new car for my son. I must admit that I was a little nervous because it wasn't supposed to be that easy. I was actually waiting for "the scam" to start but it never did. We were actually done! All under an hour! I had the absolute pleasure of meeting Frank, the manager, who was the most down-to-earth manager I have ever met in my life! No games, not a BS artist.....Just a cool young character who was just trying to help a new customer get what he wanted. And he certainly did! I can honestly say that I absolutely HATE car dealers but absolutely I LOVE KARP BUICK and their team! GREAT JOB, GUYS! Matt S. & Matt S. Jr.

Visited dealership to inquire about used Volvo advertised on line. Met Mariann who appeared to be nice. When I explained I was unable to view CarFax on... line and wanted to learn of car's history as it had been listed for quite some time, Mariann advised that there was no Carfax available. She had AutoCheck Report that she assured me was more up to date. Printed report and reviewed with me assuring me that it was a clean report with no indication of an accident. (No accident was listed on this report.) We went to car parked in front of dealership but were unable to start car as battery was completely dead. Made an appointment to return for test drive later in the week. The following day I discovered CarFax report for this vehicle and learned that car had sustained structural damage 2 years prior due to accident. This of course explains why this car has been so long at this dealership. I find it very hard to believe that Mariann was unaware of the car's background. Was very disappointed that this information was not disclosed. Felt it was deceptive. Contacted Mariann (who claimed to be surprised) Appointment cancelled!

They tried to sell me a damaged car. When I pointed out the flaws they repaired it to an acceptable level but had damaged another part. I inspected and... informed them to repair the new damage and I will be back. They never called me and sold the car from under me. Used car sales manager was not helpful in any way and was even rude stating "you should have put a deposit down". Why would I put a deposit down on a car that has damage, then damaged again. This was extremely un professional. This was a giant waste of my time and I will not be shopping there again. Side note I thought the sales woman was great.

Fabienne, Chelsea, and Damari were excellent guides throughout the entire leasing and trade-in process...I am extremely grateful that they were persistent... and devoted to making sure this purchase happened.. the environment in Karp Volvo is very friendly and actually feels like a family unit.. Jason, Tyler, and other members Karp Volvo helped to round out a very comfortable and awesome shopping experience... thanks again

Craig Graber was our salesman. He understood our concerns and requests and worked to meet our needs. He made the experience positive and was as excited... about our new car as we were. He was efficient, timely and had good follow through.

Craig was phenomenal!! He knows how to work with customers and his knowledge about cars is vast. The showroom was pristine, the quality of the cars was... amazing. From the moment we stepped in we felt very welcomed. The entire experience was Regal! Pun intended!