[{"id":38477,"personPtyId":38463680,"firstName":"Craig","lastName":"Graber","titleText":"Master Sales and Leasing Consultant","shortBioText":"I have been in the automotive business for 17 years. I have worked for Karp for 15 years. I always enjoy dealing with customers. I have knowledge of all our lines of, Buick, Volvo and Kia. Some of my favorite things are, home restoration, antique and new watches. My favorite road trip was most recently to Miami for the new Auto show. I look forward to assisting with all your automotive needs.","emailTxt":"CGraber@KarpAutomotive.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36291/employees/5a72739b2f77.jpg","drDealerId":36291,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":80549,"firstName":"Service","lastName":"Department","titleText":"Service Department","shortBioText":"We, the Service Department, have built our sterling reputation one customer at a time. We try our best to accomodate our customers needs to assure Complete Satisfaction. We believe in the Karp Family mission statement:\r\nSince its inception, Karp Automotive has made a commitment to upholding its core values of integrity and honesty. Karp is an active member of the community sponsoring many local outreach programs, community service projects, and community development initiatives. This has made Karp Automotive widely regarded as \u001athe Auto Authority\u001a and providing a superior ownership experience. As our customers would attest, there are many places a person can purchase a vehicle, but only here will you be treated like family by family.\r\n\r\nEllen, Roni, Mark, Julie, Michael, Cathy, Torrey, Matt","emailTxt":"KarpAuto@KarpAutomotive.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36291,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":42906,"firstName":"Tony","lastName":"Barone","titleText":"Sales and Leasing Professional","shortBioText":"Hi my name is Tony Barone and have been in the car business for over 30 years and with Karp over 15 years. This is a great place to work because we respect our customers. \r\nI am happily married for 7 years. I enjoy card games and all sports. I used to play baseball. If you should have any question I am here to answer them. Look forward to meeting you.","emailTxt":"TBarone@KarpAutomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36291/employees/72a97f81-b028-49d4-a6b8-432a19b8410d.jpg","drDealerId":36291,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":132464,"firstName":"Jonathan","lastName":"Hernandez","titleText":"Sales and Leasing Professional","shortBioText":"My name is Jonathan Hernandez. Although I have only been in the business for a few months now, I could not be happier that I started here at Karp. Everyone has been very helpful and I am looking forward to being part of the Karp family for years to come. I love listening to all kinds of music and have played the guitar for over 16 years now in many different styles. If you have any questions, think of me as your resource here at the dealership and give me a call. Tambien Hablo Espanol. I look forward to helping you soon!","emailTxt":"JHernandez@KarpAutomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36291/employees/b25bcf7dec51.jpg","drDealerId":36291,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":521558,"personPtyId":43190850,"firstName":"Mariann","lastName":"Murphy","titleText":"Sales Consultant","emailTxt":"mmurphy@karpautomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36291/employees/5fb6d8e884f6.jpg","drDealerId":36291,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1125532800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":29443,"personPtyId":38463298,"firstName":"Timothy","lastName":"Gilley","titleText":"General Manager","shortBioText":"","emailTxt":"tgilley@karpautomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36291/employees/b360f292-940f-4e04-b67e-6637fade92f5.jpg","drDealerId":36291,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":551930,"firstName":"Calvin","lastName":"Bartholomew","titleText":"Sales Consultant","emailTxt":"cbartholomew@karpAutomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36291/employees/c2a1df9773b3.jpg","drDealerId":36291,"dealerEmpStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":581100,"firstName":"Frank","lastName":"Brus","titleText":"Karp Buick Sales Manager","shortBioText":"The best part of this business is to see the joy on someone's face when they pick up their new car. I promise to deliver the best possible Car buying experience and my goal is always 100% customer satisfaction. I hope to develop a long lasting relationship with everyone I meet and do business with. Cant wait to meet ya!","emailTxt":"fbrus@karpautomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/36291/employees/103476d8318b.jpg","drDealerId":36291,"dealerEmpStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Management"}]

Karp Volvo Buick Saab Kia

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 8:00 PM

Karp Volvo Buick Saab Kia Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2009

Karp Automotive, Inc. in Rockville Centre, Long Island, is proud to be an automotive leader in our community. Since opening our doors, Karp Automotive, Inc. has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.

...



Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Karp Automotive, Inc. will professionally fit you into the automobile of your choice

"The Auto Authority Since 1957"

Service

Detailing

$199.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
860 lifetime reviews. Includes reviews of Karp Volvo Buick Saab Kia from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 27, 2019

    7am appt 15671mi car pre diagnosed fuel pump issue still covered by factory warranty.. Can't determine what the issue is won't know till mon the earliest..... Received call @ 130 asking what kind of fuel I put in it .. It's a flex fuel vehicle in which I've only used e85 since my purchase at roughly 1500 miles.. Somehow someway I feel the shaft coming about a nonwarrantable issue ... My factory warranty is up @50,000 or Feb .. Feb will come first as I'm primarily a weekend driver.. Its just disconcerting that the dealer service dept says it doesn't know what it is after having my vehicle all day.. And are dismissing the diagnosed problem.. Juries still out fingers crossed..

    Not Applicable
    Customer Service
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    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Service Department

    Service Department

    NOT RATED

  • 5.0 out of 5
    September 13, 2019

    I was in the market for a convertible, and was planning to buy a new one. Craig told me about a Cascada which had just come off lease with very low mileage.... I took one look and knew it was the right car for me - it was in such good condition that it was like buying a new car! Craig was extremely knowledgeable, professional, and responsive. When you call him, he calls you right back. He was also very patient - note that if you are buying a pre-owned car in NY State, you may have to wait for paperwork to arrive from Albany before you can pick it up. This is something that applies to all NYS dealerships under a new law. In any case, Craig was as excited as I was when I picked up the car. He sat with me and walked me through all of the features. My family has a long history of buying Buicks, and I am happy to have bought this one from Craig and Karp.

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    Customer Service
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    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    You could not have picked a better time of year to enjoy a convertible. The weather has been spectacular to drop the top. Enjoy the ride. Drive Saf...e! Ellen Karp, EKarp@KarpAutomotive.com


    Worked with:
    Craig Graber

    Master Sales and Leasing Consultant

    (5.0) 83 reviews

  • November 17, 2017

    It was such a pleasure buying my Kia Sportage at Karp Kia, and our salesman Michael Rosenberg was great. He made it very easy and knew what he was talking... about.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle free, and we believe that's how ...every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new Kia Sportage!

  • 1.0 out of 5
    September 8, 2019

    Recently leased a Volvo XC 40. Sales assistant Tyler explained about this SUV. Then I decided to lease this car. I used my existing plates. Tyler fixed... a wrong temporary registration certificate. He informed that permanent certificate will be in the mail. I never received the certificate. Instead they asked me to pay $139 for registration which I paid already. This is unfair and unacceptable

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I have spoken with this customer and he has expressed he is completely satisfied on how everything was handled. Ellen Karp, EKarp@KarpAutomotive.com


    Worked with:
    Mariann Murphy

    Sales Consultant

    NOT RATED

    Timothy Gilley

    General Manager

    NOT RATED

  • 5.0 out of 5
    August 9, 2019

    WOW! AMAZINGLY QUICK AND EASY TO LEASE HERE!!!!! The lease on my son's Hyundai was due August 15th 2019 and so I was looking to either lease another Hyundai... Sonata or something else. I needed to keep my payments low as I have three car payments. My 23 year old son and I went to Hyundai down the block and tried to either arrange a new lease or to buy-out my Sonata just to keep things simple. Well, nothing was simple at all! All they did was jerk me around! Tried to get me to sign papers before even coming to an agreement. They asked for my registration to switch insurance before even arriving at a deal! Constantly trying to force me to make the wrong decision. We got so fed up that we walked out. We drove down the block and found Karp Buick. We saw the Encore Essence, totally loaded, in the showroom! What a beautiful vehicle! My 23 year old son actually loved this vehicle which says a lot! Calvin greeted us right away. We were already fit to be tied so Calvin had two tough customers in front of him. I told him that I wanted to keep it simple as I was already aggravated, so I pointed at the Encore Essence, gave him my price and said "I will take THAT one right now", no money down! He simply said, "Let me speak with Frank, my manager". Calvin came back with such a reasonable counter-offer from Frank that I couldn't resist! Thanks to the Sign & Drive, I had instantly leased a beautiful new car for my son. I must admit that I was a little nervous because it wasn't supposed to be that easy. I was actually waiting for "the scam" to start but it never did. We were actually done! All under an hour! I had the absolute pleasure of meeting Frank, the manager, who was the most down-to-earth manager I have ever met in my life! No games, not a BS artist.....Just a cool young character who was just trying to help a new customer get what he wanted. And he certainly did! I can honestly say that I absolutely HATE car dealers but absolutely I LOVE KARP BUICK and their team! GREAT JOB, GUYS! Matt S. & Matt S. Jr.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a wonderful review and such a nice experience for both of you. We are a family owned and operated business and treat our guests like we want to ...be treated. Thank you again for sharing. Drive Safe! Ellen Karp, EKarp@KarpAutomotive.com


    Worked with:
    Calvin Bartholomew

    Sales Consultant

    NOT RATED

    Frank Brus

    Karp Buick Sales Manager

    NOT RATED

  • 1.0 out of 5
    July 29, 2019

    Visited dealership to inquire about used Volvo advertised on line. Met Mariann who appeared to be nice. When I explained I was unable to view CarFax on... line and wanted to learn of car's history as it had been listed for quite some time, Mariann advised that there was no Carfax available. She had AutoCheck Report that she assured me was more up to date. Printed report and reviewed with me assuring me that it was a clean report with no indication of an accident. (No accident was listed on this report.) We went to car parked in front of dealership but were unable to start car as battery was completely dead. Made an appointment to return for test drive later in the week. The following day I discovered CarFax report for this vehicle and learned that car had sustained structural damage 2 years prior due to accident. This of course explains why this car has been so long at this dealership. I find it very hard to believe that Mariann was unaware of the car's background. Was very disappointed that this information was not disclosed. Felt it was deceptive. Contacted Mariann (who claimed to be surprised) Appointment cancelled!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karp Volvo responded privately on 7/31/19 4:25 PMFirst let me say I am sorry you felt we tried to keep information from you. This has never been or e...ver will be our practice. We are always upfront with the information we have. According to Google and here is a direct quote, "Both are used and promoted extensively in the used car industry especially by dealerships". We have chosen to use Autocheck and have never run into this situation before. My father started this business over 60 years ago and we are proud of what he has built and deal with our customers with pride and respect. If you wish to speak with my further I would look forward to hearing from you. Ellen Karp, EKarp@KarpAutomotive.com


    Worked with:
    Mariann Murphy

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    June 25, 2019

    They tried to sell me a damaged car. When I pointed out the flaws they repaired it to an acceptable level but had damaged another part. I inspected and... informed them to repair the new damage and I will be back. They never called me and sold the car from under me. Used car sales manager was not helpful in any way and was even rude stating "you should have put a deposit down". Why would I put a deposit down on a car that has damage, then damaged again. This was extremely un professional. This was a giant waste of my time and I will not be shopping there again. Side note I thought the sales woman was great.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I spoke with the sales person and I can hear the frustration in your review. A small deposit, that is completely refundable if you chose not to take ...the car would have prevented this situation. Please let us know if we can be of help going forward. We are constantly getting wonderful pre-owned vehicles. Ellen Karp, EKarp@KarpAutomotive.com


    Worked with:
    Mariann Murphy

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    May 26, 2019

    Fabienne, Chelsea, and Damari were excellent guides throughout the entire leasing and trade-in process...I am extremely grateful that they were persistent... and devoted to making sure this purchase happened.. the environment in Karp Volvo is very friendly and actually feels like a family unit.. Jason, Tyler, and other members Karp Volvo helped to round out a very comfortable and awesome shopping experience... thanks again

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review. We all work as a team to make our customers priority #1. Ellen Karp, EKarp@KarpAutomotive.com

  • 5.0 out of 5
    May 24, 2019

    Craig Graber was our salesman. He understood our concerns and requests and worked to meet our needs. He made the experience positive and was as excited... about our new car as we were. He was efficient, timely and had good follow through.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Craig absolutely loves what he does and enjoys matching his wonderful customers with the right car. Drive Safe! Ellen Karp, EKarp@KarpAutomotive.co...m


    Worked with:
    Craig Graber

    Master Sales and Leasing Consultant

    (5.0) 83 reviews

  • 5.0 out of 5
    April 25, 2019

    Craig was phenomenal!! He knows how to work with customers and his knowledge about cars is vast. The showroom was pristine, the quality of the cars was... amazing. From the moment we stepped in we felt very welcomed. The entire experience was Regal! Pun intended!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Thank you for the 5 Stars and for highlighting Craig - we will be sure to share your comments with him and the rest of our team at Karp Buick.


    Worked with:
    Craig Graber

    Master Sales and Leasing Consultant

    (5.0) 83 reviews

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