Tim Dahle Mazda Murray

I bought a 2012 Chrysler 200 on 1/27/2023 for $4,000. The next day the check-engine light was on. I sent it out for repair. I paid $1,861.19 and drove it back on 2/8/2023. The next day the check-engine light was on again. I sent it out again for repair. Drove back on 2/16/2023 after paying $946.05. But the light went on again the next day. The last diagnosis told me the engine need to be replaced. The cost would be $8,629.99. They sold me a salvage car by definition! Don't trust them!

After 8 years of an amazing relationship with Mazda, loving my CX-5 Grand Touring and loyally servicing my car exclusively at Mazda service departments (Boniface Hiers Mazda) I feel obligated to highlight when the MazdaUSA values and reputation are not being lived up to. The phrase “You don’t have to like it, you just have to accept it” (which is what the service representative told me when I asked about the integrity of the service) sums up my grievance with the local Time Dahle Salt Lake City Mazda. I have an included a summary of the actions that have resulted in my grievance. After bringing my car when in for standard services: o The car was returned to me missing the front insignia and I was told that I needed to pay $500 to replace it. The Service Representative told me that the technician highlighted the issue on the video that was taken when I first brought the car in. After I sat down with the Representative and we watched the video together, it was clear that it was not highlighted like the technician said. Despite this, they said it didn’t matter and that it was my job to be able to prove the condition of the car when brought it in, that they are not required to ensure the car is returned in the same condition unless I have explicit proof. o There were attempts to exploit me on multiple services. For example “your car really needs to have it’s AWD serviced.” My car is not an AWD vehicle. When I mentioned this, your representative said that my statement was “confrontational and not helping my case.” o I was called inappropriate names (i.e. an xxxxxxx, lier) which were explicit, unprofessional, and disrespectful • I was told that Mazda does not care about standing behind their product nor their reputation after the car is out of warranty • A technician made a point to remind me he “does not work for Mazda, I work for Tim Dahle so I don’t care what Mazda thinks” • I was told that it is my fault that I am driving a car with 175k miles and not a nicer car and that I should be thankful the front insignia lasted this long • I was told that they don’t want my business • They refused to give me back the loaner that I previously had when it was apparent we would not reach a resolution that day • They pointedly refused to introduce me to anyone in management to help resolve the issue

If you want a traditional slimy sales experience, this is the place for you. Advertised deal? Only to get you to the dealership. Respect your time and intelligence? Not in this shop. It was the most cliche car sales experience I have ever had.

If you don't want to get scammed, dont go hear. They tell you that the add on,s are mandatory even though they are not part of MSRP. Crap like VTR and drive PUR are added to every vehicle they sell and are not an option you can decline if you want the car.

Dishonest specially the finance department and th general manager. Once you are there, they will try to sale add-ons and if you say you don’t want them they will say your payment will increase which it just a fat lie.

A bunch of scammers. Nothing they say is the truth. The general manger is the guy who believes in intimidating tactics. And the most person you need to keep an eye on all the time is their finances director I leased a cx 5 and after 5 days send me an email saying that I have to come back and sign new contract because my address is not correct, went there to find also they changed the due date and I have no idea what else has be changed, I refused to sign and told them they can have their car back but I’m not going to resign. From there things turn ugly and they started playing tactics to intimidate me and that they will take the care but they won’t refund my down payments. And they can repo my car and lose the money I paid. They don’t act as a decent car dealer. STAY AWAY AND PLEASE ADVISE YOUR FAMILY AND FRIND BOT TO TRUST THEM.

I tried to purchase a used vehicle at this dealership. I thought that we were very close to a deal and I sent an email to my salesperson to tell him that I was ready to buy the car immediately and that I was hoping to compromise a bit more before consummating the deal. I submitted a list of some items for consideration but it was IN NO WAY a list of demands. Sadly, the sales manager didn't even bother to read the email I sent yet when I called him, he berated me and barely let me speak without interrupting. Needless to say, it was a very unpleasant and disconcerting conversation due to the hostility that was directed at me. Despite the adversarial nature of my conversation with the sales manager, I called the GM to try to make the deal happen and he didn't even return my call. Frankly, it's hard to understand and even more difficult for me to accept. My recommendation is to STAY AWAY!

I tried to purchase a used vehicle at this dealership. I thought that we were very close to a deal and I sent an email to my salesperson to tell him that I was ready to buy the car immediately and that I was hoping to compromise a bit more before consummating the deal. I submitted a list of some items for consideration but it was IN NO WAY a list of demands. Sadly, the sales manager didn't even bother to read the email I sent yet when I called him, he berated me and barely let me speak without interrupting. Needless to say, it was a very unpleasant and disconcerting conversation due to the hostility that was directed at me. Despite the adversarial nature of my conversation with the sales manager, I called the GM to try to make the deal happen and he didn't even return my call. Frankly, it's hard to understand and even more difficult for me to accept. My recommendation is to STAY AWAY!

From the minute the tow truck arrived with my vehicle, they did everything for me like I was family. Best service ever. It was truly VIP treatment. I have ALWAYS had excellent service here.

Low key but effective. It did not take forever to present an offer that was acceptable. Of note, the vehicle is scheduled for a future delivery.