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Absolutely awful experience. Took my 3 year old Traverse in for service that I just bought off lease and had a warranty for. They took FOUR days to diagnose and were terrible with their responsiveness - I called every day several times and when I finally threatened to call Chevy directly, they conveniently called back and said they had just finished diagnosing it. They tried billing above the allotted warranty coverage of $150 per hour for labor and said it was $205 per hour. I called several other Chevy dealerships in the area who all said that it was highway robbery to charge that much. They didn’t bother to simply balance bill me the remaining difference for labor and wanted to charge me the full amount when I asked them to do that. And they didn’t have the decency to even waive the diagnostic cost when I went to pick up the car after I was rightfully angry and decided to take my business elsewhere. They get a ZERO from me - I only put a one star because you can’t rate someone a zero on here. Never again.
Thank you for everything. You took care of me!!!!
Thank you to an exceptional staff. Rob Braschi was very helpful and I very pleased with the outcome! Thanks for getting some wheels under my feet,
Alvin, Thank you for the great feedback! We are glad you were given excellent customer service. Thank you for choosing Open Road!
Give them a try
I had a very pleasant expiration while visiting this location. I was welcomed by Jacqueline Rollins and she was very warm and welcoming. Felt right at home!
Thank you for the great feedback! Glad you had a pleasant experience with us at Open Road Chevrolet!
New Car Blues
I'm in the shopping around for a new vehicle phase; which can be a tiresome process, but my visit to Open Road Chevrolet made it a bit more pleasant. The salesperson Jackie R was courteous and polite, she understood my dilemma and listened as well as advised. She didn't try to force a sell and that I truly appreciate most of all. Thumbs up to you Ms Jacqueline Rollins.
Hello, Thank you for the feedback! Glad to hear that your visit with us was pleasant. We prioritize customer service and we are glad you received that service.
THANK YOU OPEN ROAD
I was very pleased and impressed with my sales professional Jackie. She was very knowledgeable and extremely friendly would recommend this dealership to my friends and family.
Hello, Glad to hear that Jackie was able to assist you! Thank you for shopping with us!
Honestly the BEST experience I have ever had in a car dealership. My salesman, Carlos made the process so incredibly easy. We started last night on the phone and via email. I sent him the credit app, my drivers license, and insurance docs. Drove over there this morning. Car was ready. We added it to my insurance. Went into a room to sign a bunch of papers and was out in less than an hour. The price couldn't be beat. The car is spectacular. Thanks Open Road!
Matt LaPorte, Thank you so much for your feedback about your experience with Carlo! We're happy to see your kind words and high star ratings! Your recommendation means so much to us and we're so happy to have earned it. We hope your new 2022 Chevrolet brings you joy on every road you take.
What an experience!!! Jacqueline Rollins greeted us with welcoming comfort at the door!! She walked us through every step, with patience, kindness and understanding for an car in our budget. I’m so happy I came to Chevy. Shavon Lloyd was very detailed and patience in finance.
Keely, thank you so much for your feedback about your experience with Jacqueline and Shavon! Your recommendation means so much to us and we're so happy to have earned it. We hope your New Chevy 2022 brings you joy on every road you take.
Low pressure Great Experience
Carlos Guzman and Steve Stoop were both very professional and went above and beyond to help us purchase our new Chevy Silverado. Would highly recommend
John, thank you so much for your feedback about your experience with Carlos and Steve! We're happy to see your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. We hope your new 2022 Chevrolet Silverado brings you joy on every road you take.
Get your sh*t together.
Too frequently do I need to get the same problem repaired. Too frequently is there a snafu with the loaner car program. They move at a snails pace and are a general waste of time. I'm way done with this dealership but also with Chevy/GM. Suburban is a great car but not worth the headache of dealing w/ American car dealerships.
Uju, my sales Consultant made the buying process pleasantly smooth as if she was on a mission to kill us with kindness, and courteousness😁👏. Her professionalism is top notch💯. The is by far my best experience purchasing a car. She deserves an excellence award 🥇. Would recommend my friends and family to her, infact my daughter already bought from her.