Manhattan Motorcars

Consumer warning: If you value your time, money, or sanity—proceed with caution. I brought my brand new 2021 Flying Spur to Manhattan Motorcars in October 2024 for a persistent engine light issue. It is now June 2025, and the car is still sitting there, unfixed. Despite numerous attempts to diagnose the problem, the dealership has not resolved it—and has provided no clear timeline or consistent communication throughout this process. Worse yet, I made it very clear from the beginning that any loaner vehicle would need to accommodate my wife’s mobility challenges, due to an ongoing medical condition and surgery. That request was ignored for months. The first loaner vehicle was completely unsuitable, and an appropriate, accessible loaner was only provided in June 2025—after legal pressure. The dealership has not returned or repaired the vehicle, and their handling of both the service issue and our accessibility needs has been unacceptable. This is not the level of professionalism or care you expect—especially from a brand that sells ultra-luxury vehicles. I'm sharing this so others are aware: If this is how they treat a $300K customer, don’t assume you’ll be treated any better. This experience has been frustrating, disappointing, and far from what “luxury” should look like.

I brought my brand new 2021 Flying Spur to Manhattan Motorcars in October 2024 for a persistent engine warning light. Despite being an official Bentley dealership, they’ve kept my vehicle in their service department for over 8 months without resolving the issue. Throughout this time: • The problem has never been fixed — the engine light remains on. • I’ve received minimal and inconsistent communication, only when I reach out. • The dealership has not provided a proper explanation or repair timeline. • An acceptable loaner vehicle was only offered in June 2025, after legal pressure was applied. • And critically, my request for a mobility-accessible loaner vehicle—due to my wife’s medical needs—was ignored for months. Despite clearly explaining her condition and upcoming surgery, the first loaner was entirely unsuitable, and a proper accommodation was only provided after legal escalation. This vehicle has spent 75–80% of its time in the shop since I purchased it. For a $300,000 car and a dealership representing a luxury brand, the lack of urgency, transparency, and basic accessibility consideration has been deeply disappointing. I expected world-class service. What I received was silence, delay, neglect, and a total disregard for both customer needs and disability accommodations. I do not recommend Manhattan Motorcars to anyone—luxury buyer or not—unless you’re prepared for long-term frustration, inaccessibility, and zero accountability.

Consumer warning: If you value your time, money, or sanity—proceed with caution. I brought my brand new 2021 Flying Spur to Manhattan Motorcars in October 2024 for a persistent engine light issue. It is now June 2025, and the car is still sitting there, unfixed. Despite numerous attempts to diagnose the problem, the dealership has not resolved it—and has provided no clear timeline or consistent communication throughout this process. Worse yet, I made it very clear from the beginning that any loaner vehicle would need to accommodate my wife’s mobility challenges, due to an ongoing medical condition and surgery. That request was ignored for months. The first loaner vehicle was completely unsuitable, and an appropriate, accessible loaner was only provided in June 2025—after legal pressure. The dealership has not returned or repaired the vehicle, and their handling of both the service issue and our accessibility needs has been unacceptable. This is not the level of professionalism or care you expect—especially from a brand that sells ultra-luxury vehicles. I'm sharing this so others are aware: If this is how they treat a $300K customer, don’t assume you’ll be treated any better. This experience has been frustrating, disappointing, and far from what “luxury” should look like.

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I called four or five times made requests on line and never got a return call

Been trying to call to make appointment to see. Car in their listed inventory and 2 days so far and 2 voicemails with no response. I looked on yelp reviews about manhattan motor cars and was beyond blown away. Really like the look of the car but if I can’t even get a salesperson in 2 days imagine after I buy a vehicle from them.

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