Harper Motors Hours
Harper Motors is proud to be one of America's oldest automobile dealerships. Established in 1912 in Eureka ,California,
we are a true family business. Founder, Harvey M. Harper, traveled from Arizona to Eureka with his family in a 1912 Ford Model-T to settle and begin his Ford dealership in downtown Eureka, located approximately 250 miles north of San Francisco. Today, great-grandson Trevor Harper oversees the operation that has been serving the North Coast for over 100 years. The dealership is located between the cities of Eureka and Arcata on Highway 101 along California's scenic north coast .
"Look for the Carousel, 2 Miles North of Eureka"
Wiper Blade Replacement
$19.95 and up*
Oil, Filter Change (Premium)
$39.95 and up*
Harper Motors has fallen quite a bit from when I bought two new cars from them twenty years ago. Their service department's mission, rather than simple... customer satisfaction, was in my case to drive a wedge between me and my bumper-to-bumper warranty. Dropped 2018 Escape off at Harper's at 10am Thursday for routine oil change, tire rotation, and THREE issues covered by bumper-to-bumper warranty, which is twenty months from expiring: FIRST warranty issue: Sony Premium sound in my Titanium Escape is thin, weak, without any body or sonic punch when faded to second seat row, I asked advisor to listen to another identical car on lot to hear if it's an unfortunate feature of the Sony system generally, or whether it's a fault with my system. They checked another Escape, told me it sounded the same as mine, and charged me $50 for that five minute apparently difficult undertaking. Fifty bucks! A dealer of any integrity would have done that check as a courtesy. After the sum total of my experience, I have doubts they even checked another Premium system. Hey -- is the sound system included in the bumper-to-bumper warranty? Of course. Why I didn't refuse the ludicrous fifty dollar charge is a wonder to me as I write this. SECOND warranty issue: auto off/on engine fuel saving feature was no longer working, service advisor hemmed and hawed to me about whether electronic issues are covered by bumper-to-bumper warranty -- I mean, what? In the end, Harper honored warranty, but only after advisor stalled, said they'd have to talk to manager, that there was no code to bill Ford for reprogramming system -- just noise to my warranty possessing ears -- warranty billing logistic are a matter solely between the dealership and Ford -- why create unease and doubt in customers? -- just get the job done with everybody's dignity intact -- just honor the warranty. Advisor still hadn't worked out this purported billing puzzle when I called eighteen hours later at three pm the next day, Friday, to find out what was happening with car -- no calls from Harper to let me know when I could pick up car, and service closing up for the weekend in a couple of hours. Would I even get car back for weekend? At four pm Friday manager finally approved it as warranty appropriate -- wow -- thanks -- as though I'd been done a favor. Worth repeating that Harper had my car overnight with no phone call appraising me of progress -- I had to call them -- twice -- to get a call back an hour before they closed for the weekend. Barely got car back before they closed up shop, and only because I was persistent in calling them. THIRD issue: windshield washer only spurts solution rather than jetting it onto windshield; at highway speed no water even reaches windshield, such is the lack of force. Advisor told me filters PROBABLY had to be cleaned, as they purported someone had PROBABLY put inappropriate fluids in reservoir. In fact the vehicle, new as it is, has only been serviced two times, always by dealers, and they certainly put no inappropriate congealing liquids into reservoir. No check was done on integrity of pump or whether power supply was delivering adequate power to pump or any other solution that may have required warranty work -- Harper just put it back on me -- it's your problem, pal, no warranty issue here -- oh, hold on -- for $280 of my money rather than honoring warranty Harper would be happy to clean out the "algae or congealed liguid" they say "may" be clogging system. Friends, there is no algae or congealed liquid in this new, solely dealer-serviced vehicle. Harper's non-action was just petty bid to gouge me, plain and simple. Again, no technician even tested or checked system, instead opting to casually assert "probably"s and "maybe"s. My warranty-covered washer system wasn't fixed, and remains a safety issue. Oil change and tire rotation was within Harper's comfort zone, thanks. Those straightforward tasks of course offer less opportunity for gouging. Weak.
Hip-hip hooray! Hip-hip hooray! Hip-hip hooray! I couldn't be happier with the service I received. Nate was extremely kind, honest, and knowledgeable... regarding my vehicle and the service needed. I truly appreciate the shuttle service that took me to work and picked me back up when my vehicle was finished (shout out to Keith!). Not only were the employees great, I couldn't find a better price for the repairs done. It's not often you leave a dealership/mechanic feeling good about what was done. Small or large repairs... Harper Motors is the place to go. If you can, see Nate... he's fantastic to work with. Thank you, Harpers. My vehicle and wallet both appreciate you.
I visit the Quick Lane every time I need an oil change. My experience is always pleasant. The staff is always working hard and pleasant. I had a question... about the tread on my tires and the staff took the extra time to look up my warranty and ensure all my questions/concerns were answered. I own a Kia Optima & I commute 200 miles 3 x per week.
It was by far one of the best experiences I have ever had. Everyone was very polite and helpful. They did their best to get me what I wanted for a price... I could live with. Great Salesmen - great everyone. It was a pleasure and the next I am in the market for a new car I will be going back to Harper Motors for sure.
We came and dropped both cars for an oil change, Simon helped us out... processed our coupons, informed us of the 60k service interval coming up, explained... the work done ,cost and product to be used, I would say Simon was an enthusiastic , engaged employee who seem to really enjoy the workplace. We always enjoy coming in and buy our cars , I actually did trade in my van later that day for a mustang 2.3 ecobeast! The whole crew was flawless..
This being my third Ford, I feel very confident with your service and have never had a problem. I do miss the express lane as I live out of town and have... to make a day out of my appointment.
Gio was very quick on getting my vehicle serviced and made sure that I knew everything that was being done to my vehicle during the service appointment.
I came in for new brakes because the mechanic (a few days earlier) measured the thickness at 3mm. When they were measured again it turned out to be 6mm... so I did not need new brakes. I am grateful that someone checked and unnecessary work was not done.
You were very helpful with a difficult situation and knew how to deal with the insurance company!
Great as usual, Nathan was great in the service department.