Decozen Chrysler Jeep Dodge Ram

Thank you for your attention and your kindness to me. I would have loved to see the business with you, but given the conditions it could not. But anyway,... thank you very much for everything.

DO not, I repeat DO NOT go to this dealership. After looking for a used Jeep Wrangler I happened upon this dealership because they had a car I was interested... in. When I got there the salesman was just that, a xxxxxxxx salesman that told me what I wanted to hear. He said the dealership was run by two brothers who would NEVER sell a car that wasn't in good condition (I was wary about purchasing used) and they actually told me that I was better off purchasing ANOTHER car that was on the lot that was the same year, milage and color because it had new tires and was in "better condition." Let's fast forward to the FIRST DAY I had this car. IT DOESN'T START. I tried to start it over and over and after 10 attempts it finally started. I was freaking out to say the least and called the dealership and took it back as soon as possible. They told me they fixed it, I took it home. TWO DAYS LATER CAR WOULDN'T START. They tell me I need to purchase a new started (which is around $800) and because I just bought the car they would split it with me. After the new started ONE WEEK LATER, car wouldn't start. Long story short in ONE MONTH of having this car I was in the service department FOUR TIMES. They told me they don't know what's wrong with the car and to them it seems "fixed." $350 out of my pocket and the car is still have the SAME STARTING ISSUES. Now TWO MONTHS later the car stops working again. This time it's over heating, stalling and shaking when turned on. I call service and they have no sympathy for me and say that I have to wait ONE WEEK to bring it in and even then they don't know if it will be covered under my warranty. F$%K THAT! ALSO -- I asked to speak with the GM TWO TIMES and he NEVER GOT BACK TO ME. THEY SOLD ME A LEMON. DO NOT PURCHASE A CAR HERE. HORRIBLE SERVICE. RIP OFF.

I just purchased a Jeep Wrangler Unlimited from John Bowler. He and Carmine Lofaro (Finance) were great. This is a small dealership but they were not... pushy or anxious to sell me. In fact, this was the first out of eight dealerships I visited. Came full circle and happy that I did. As you might expect, out of eight regional dealerships, some felt more like your stereotypical dealership than others. DeCozen and a couple of others were class acts. In retrospect, I realize that the initial deal DeCozen offered was aggressive to get my business. None of the other dealerships matched DeCozen's initial offer. Granted, there is no much financial wiggle room on Wranglers. But DeCozen didn't change their initial offer after I committed as I have experienced before. They delivered as promised and didn't try to take me out of the market prematurely. I love the vehicle. Would highly recommend visiting DeCozen if you are in the market.

After spending the early part of my Saturday morning at a different local Jeep dealer and having an awful customer service experience, I went to DeCozen... to see if I could actually talk with a sales rep that seemed interested in leasing me a car. After arriving, I met Joe and my day quickly turned around. I explained to Joe what I was looking for and my price point and he came back with a list of Grand Cherokees that he had in stock. With the 2019 models on their way out, Joe was able to get me into a 2018 Summit for not much more than I had planned on spending for a Limited. Yes, it still took a couple of hours to get through all of the paperwork (what car buying experience doesn???t), but they had a game room for my kids to play air hockey in while I finished up all of the details. If you???re looking for a deal on a Jeep in the Montclair/Verona area, don???t bother with the other dealerships, go to DeCozen.

This place has some sheisty sales reps and managers. I came to Decozen as a returning customer to lease a vehicle. This time around my experience was... horrible. During the process, I was shown a car in the dealership showroom and led to believe I was making a deal on that car. When drawing up the paperwork, the sales manager wrote a different Vin # on my lease agreement and handed me a copy of the window sticker of the car I was shown, which "mistakenly" had the Vin # cut off. On the day of pick up, I noticed the car they were giving me was different than the one I was shown (this one was not pearl whit and had no safety package). When confronted with the difference, the sales manager said he "mistakenly " picked up and handed me the wrong copy of the window sticker the day I signed the lease agreement...like c'mon!! The whole time we were talking numbers, they were referencing the showroom car and I even kept going up to look at it. The sales mgr. told me I signed the lease agreement for the car they had prepped for me and that was the car I was getting. He was quick to leave and not hang around to rectify the situation nor admit to his deceitful tactic. The finance manager however was at least willing to listen to me and help rectify the problem by giving discounts on other products. It was just so unprofessional how the sales rep and sales mgr. went about my lease experience and to sell me a car. In addition, the vehicle I got had some repairs that needed to be done. The rollers on the sunroof were not working properly and needed to be replaced, there were stains on the inside that needed cleaning, and there were also 2 chips on the door that needed touch up paint. I had to keep reaching out to the sales rep that sold my car as to what the status was on moving forward with fixing these issues. In addition, I was also having an issue with the car locks, which I wound up correcting myself by googling the issue and finding the solution. When reaching out to the sales rep, he did not respond.

I can only say that Carmine and Roberto are the perfect combination of professionalism and effectiveness, I went to get a new car and they made the whole... process so easy for me, they understood immediately what I wanted and delivered exactly what they promised... I would recommend this dealer to anyone. Keep the good work guys!!!

Well my experience over all was satisfying. They tried their best to make the deal happen. I left with a big smile and my new car. Thank you guys.

It took two visits but they found the problem and now my Jeep is running well! The DeCozen Team is very professional and service was affordable!!

Juan and the team at DeCozen helped me into a 2018 grand Cherokee lease. The deal was better than I could have imagined and the process was so simple

I looked on the Decozen website because I had bought my first Jeep from there over 16 years ago and it was time for a new one. I saw one listed that I... fell in LOVE with. I contacted the internet department and the replied and set up a test drive. Because of their amazing pictures and details - I didn???t need the test drive!! I did take it and was in LOVE!! Everyone at the dealership made me feel comfortable and welcome. And they were so happy for me as they saw how EXCITED I was to drive MY new Jeep off the lot! An often stressful and tedious process was made exciting and FUN by everyone I had the pleasure of meeting at Decozen!!!