Donley Ford - Ashland

4.8
(401 reviews)
Visit Donley Ford - Ashland
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 8:00pm
View all hours
Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(401 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Donley Ford - Ashland from DealerRater.

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5.0

Awesome job! great communication friendly people!Like to...

Awesome job! great communication friendly people!Like to come back to our hometown business ,great job!

Dealer response

Thank you for the 5 Star review. We always appreciate working with repeat customers, your business is truly valued! Michele will be happy to hear your positive feedback. Please reach out if you have any questions or concerns along the way, we hope to work with you more in the future!

5.0

Ron and Raquel are awesome. They provide fantastic...

Ron and Raquel are awesome. They provide fantastic customer service, they're very thorough and communicate well when going over our car's service. And the technicians are always professional and friendly.

Dealer response

Thank you for the wonderful feedback, this is great to hear! We will share this with Ron and Raquel and we look forward to working with you again. Thanks again for choosing Donley Ford of Ashland!

5.0

Always helpful, always knows the cars and can answer all...

Always helpful, always knows the cars and can answer all our questions and ALWAYS Very reliable!

Dealer response

Thank you for the wonderful review. We always enjoy hearing from our repeat customers, your business is truly valued! We will share this with Josh and the team and we hope to work with you more along the way!

5.0

Ron is always the best. Trustworthy and so friendly. I...

Ron is always the best. Trustworthy and so friendly. I highly recommend and will keep coming back.

Dealer response

Thank you for the wonderful review and recommendation! We always appreciate hearing from our repeat customers, you business is truly valued. We will share this with the team and we look forward to assisting you for many more years to come!

5.0

I always receive excellent service and the people there...

I always receive excellent service and the people there are really great at what they do and they are very good with customers

Dealer response

Thank you for the 5 Star review. We always enjoy hearing from our repeat customers, your business is truly valued! We will share this with the team and we look forward to assisting you more for many years to come!

5.0

You service department provides excellent service. My...

You service department provides excellent service. My only problem is that a car with only 59000 mile shouldn't have to come in to have $1000 DOLLAR chip to keep the car functional to operate.

Dealer response

Thank you for the 5 Star rating. We understand your frustration. Please let us know if you have any other questions or concerns, we would be happy to assist!

5.0

All employees are very professional. Service department...

All employees are very professional. Service department is who I went. Everyone is always professional.

Dealer response

Thank you for the 5 Star review and positive Feedback. The team will be happy to hear it! We look forward to working with you more in the future!

5.0

Always excellent!!! Service and sales are always great!!!...

Always excellent!!! Service and sales are always great!!! Would highly recommend them to anyone anytime

Dealer response

Thank you for the wonderful review and recommendation. We always appreciate hearing from our repeat customers, your business is truly valued! We will share this with the team and we look forward to your next visit. Thanks again for choosing Donley Ford of Ashland!

5.0

Ron always provides great customer service. Pays...

Ron always provides great customer service. Pays attention to your situation and always comes up with the right solution. Great professional service with a great price.

Dealer response

Thank you for the wonderful review! We always appreciate hearing from our repeat customers, your business is truly valued. We will share this with Ron and the rest of the service team and we look forward to working with you more along the way!

5.0

Amazing customer service from the time we stepped on the...

Amazing customer service from the time we stepped on the lot...picking the vehicle. Driving it and doing the paperwork. No pressure selling! What a nice change from other dealers.

Dealer response

Thank you for the 5 Star review and for choosing Donley Ford of Ashland for your vehicle purchase! We thrive to be an advocate for each and every customer. We will surely share this with Logan and the team. Please let us know if you have any questions or concerns along the way!