Donley Ford - Ashland

4.8
(397 reviews)
Visit Donley Ford - Ashland
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–8:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(397 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Donley Ford - Ashland from DealerRater.

Want to share your experience with this dealership?

Write a review
4.8

Great service but can’t get in as quickly as I would...

Great service but can’t get in as quickly as I would like to. Not use to waiting a week to get in. Thank you for the good service once I got in.

Dealer response

Thank you for the review. We understand your frustration with the wait, our Service Department has been very busy lately. We appreciate your patience at this time and we hope to work with you more in the future! Thank you for being a valued Donley customer!

5.0

Excellent as always!! We had the oil changed in our car...

Excellent as always!! We had the oil changed in our car and we got in at the appointed time. They are always so friendly in the service department!

Dealer response

Thank you for the wonderful revie. We always appreciate hearing from our repeat customers, you business is truly valued! We will share this with the service team and we look forward to your next visit.

5.0

Ron kept me informed, saved me some money on the service...

Ron kept me informed, saved me some money on the service with my Ford app, and had my car washed when the service was completed. Very customer oriented.

Dealer response

Thank you for the 5 Star review! This is what we love to hear! We will share this with Ron and we hope to work with you more in the future.

4.8

The people at Donley are always very courteous and...

The people at Donley are always very courteous and helpful. I can trust them to be fair and efficient and to stand behind their work.

Dealer response

Thank you for the positive feedback! We always appreciate hearing from our repeat customers, your business is truly valued. We will share this with Ron and the team and we hope to work with you more for many years to come.

5.0

Helpful, courteous, and friendlyDon't feel the need to...

Helpful, courteous, and friendly Don't feel the need to write a long letter Not happening today blah blah blah blah blah blah blah blah

Dealer response

Thank you for the 5 Star review! This is what we love to hear. Let us know if any questions or concerns arise in the future!

5.0

Very helpful and friendly staff. Also, Ron put the Ford...

Very helpful and friendly staff. Also, Ron put the Ford Pass app on my phone & showed me how to use it. The guys working on my Escape, found where a chipmunk had stored ALOT of bird seed in my air filter, etc. :)

Dealer response

Thank you for the awesome review! We love the Ford Pass App, so any chance we have to share that will a customer, we will. We're sorry to hear about the Chipmunks storing bird seed in your air filter, glad the team caught it early enough! If you have any other concerns later on down the road, please feel free to reach out!

5.0

Was in from out of town and needed service on my new...

Was in from out of town and needed service on my new Bronco Sport. None of local car service centers or oil change shops had the specs so I needed the dealership. They got me in that day and out quickly.

Dealer response

Thank you for the wonderful review, and congratulations on your new Bronco Sport! We're glad we were able to get you in and out quickly and back on the road. If you are ever back in town and need service again, please don't hesitate to reach out!

2.8

I bought a new f150 that was making a loud rattle on the...

I bought a new f150 that was making a loud rattle on the passenger side. By the dash area, the guy basically told me to deal with it because it's how it was designed. After taking the piece off realized it was customized to fit. Then ordered a new piece. Definitely didn't tell me what I wanted to hear in the beginning but seems like they will make it right. Also the parts I ordered and the labor they charged was ridiculous. It was less then an hour to put everything on and charged 240.00.

Dealer response

Mathew, we understand your frustration with the situation. We will be looking into this as soon as possible, in an attempt to avoid similar situations from happening. If you would like to speak to someone more about this, please feel free to contact Mike Jackson at 4192813673 EXT:1051 or you can also reach our Customer Relations Specialist at 7403922222 EXT:3004.

5.0

Really great service. Just as service should be. No...

Really great service. Just as service should be. No problems. Not sure but i think they even washed the van. Sofas so good - i'd buy from them again.

Dealer response

Thank you for the wonderful review! We're glad you were pleased with your service. We will share this with the service crew and we look forward to assisting you more in the future!

4.4

Always a pleasure dealing with Ron. Explains in detail...

Always a pleasure dealing with Ron. Explains in detail any and all issues. This is the only place I have my vehicle serviced. Higly recommended

Dealer response

Thank you for the review and recommendation! We're always glad to hear from our return customers, your business is truly valued. Ron will be happy to hear you had yet another positive experience with us. We look forward to working with you more in the future!