Donley Ford - Ashland

4.8
(402 reviews)
Visit Donley Ford - Ashland
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(402 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Donley Ford - Ashland from DealerRater.

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5.0

Amazing customer service from the time we stepped on the...

Amazing customer service from the time we stepped on the lot...picking the vehicle. Driving it and doing the paperwork. No pressure selling! What a nice change from other dealers.

Dealer response

Thank you for the 5 Star review and for choosing Donley Ford of Ashland for your vehicle purchase! We thrive to be an advocate for each and every customer. We will surely share this with Logan and the team. Please let us know if you have any questions or concerns along the way!

5.0

Had my vehicle in for warranty work. Rear camera was...

Had my vehicle in for warranty work. Rear camera was defective the camera was replaced and vehicle was washed. As always Ron is 5 stars with his coutesy and efficiency in handling the problem

Dealer response

Thank you for the awesome review. We always love hearing from our repeat customers, your business is truly valued! Ron and the Service crew will be happy to hear your positive feedback. We're glad we were able to get your camera replaced and get you back on the road safely. We look forward to working with you again in the future!

5.0

Jake was able to get me exactly what I wanted and in the...

Jake was able to get me exactly what I wanted and in the price range I was happy with. They did great with a full inspection.

Dealer response

Thank you for the 5 Star review! Jake is new to our team and I'm sure he'll be ecstatic to hear your positive feedback. Thank you for choosing Donley Ford of Ashland for your vehicle purchase. We hope to assist you more, for many years to come!

5.0

Always a pleasure to work with the Service Dept at Donley...

Always a pleasure to work with the Service Dept at Donley Ford. They are always ready and prepared for me when I arrive. Highly recommend them.

Dealer response

Thank you for the wonderful review and recommendation. We will share this with Logan and the team and we look forward to your next visit!

5.0

Always extremely polite and it is always a good over...

Always extremely polite and it is always a good over experience to go there. Really appreciate the time they take to make me and my passengers safe

Dealer response

Thank you for the lovely review. Safety is always #1! We will share this with Michele and the team and we look forward to serving you more for years to come.

4.8

Great service but can’t get in as quickly as I would...

Great service but can’t get in as quickly as I would like to. Not use to waiting a week to get in. Thank you for the good service once I got in.

Dealer response

Thank you for the review. We understand your frustration with the wait, our Service Department has been very busy lately. We appreciate your patience at this time and we hope to work with you more in the future! Thank you for being a valued Donley customer!

5.0

Excellent as always!! We had the oil changed in our car...

Excellent as always!! We had the oil changed in our car and we got in at the appointed time. They are always so friendly in the service department!

Dealer response

Thank you for the wonderful revie. We always appreciate hearing from our repeat customers, you business is truly valued! We will share this with the service team and we look forward to your next visit.

5.0

Ron kept me informed, saved me some money on the service...

Ron kept me informed, saved me some money on the service with my Ford app, and had my car washed when the service was completed. Very customer oriented.

Dealer response

Thank you for the 5 Star review! This is what we love to hear! We will share this with Ron and we hope to work with you more in the future.

4.8

The people at Donley are always very courteous and...

The people at Donley are always very courteous and helpful. I can trust them to be fair and efficient and to stand behind their work.

Dealer response

Thank you for the positive feedback! We always appreciate hearing from our repeat customers, your business is truly valued. We will share this with Ron and the team and we hope to work with you more for many years to come.

5.0

Helpful, courteous, and friendlyDon't feel the need to...

Helpful, courteous, and friendly Don't feel the need to write a long letter Not happening today blah blah blah blah blah blah blah blah

Dealer response

Thank you for the 5 Star review! This is what we love to hear. Let us know if any questions or concerns arise in the future!