Donley Ford - Ashland

4.8
(401 reviews)
Visit Donley Ford - Ashland
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 8:00pm
View all hours
Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(401 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Donley Ford - Ashland from DealerRater.

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5.0

Was in from out of town and needed service on my new...

Was in from out of town and needed service on my new Bronco Sport. None of local car service centers or oil change shops had the specs so I needed the dealership. They got me in that day and out quickly.

Dealer response

Thank you for the wonderful review, and congratulations on your new Bronco Sport! We're glad we were able to get you in and out quickly and back on the road. If you are ever back in town and need service again, please don't hesitate to reach out!

2.8

I bought a new f150 that was making a loud rattle on the...

I bought a new f150 that was making a loud rattle on the passenger side. By the dash area, the guy basically told me to deal with it because it's how it was designed. After taking the piece off realized it was customized to fit. Then ordered a new piece. Definitely didn't tell me what I wanted to hear in the beginning but seems like they will make it right. Also the parts I ordered and the labor they charged was ridiculous. It was less then an hour to put everything on and charged 240.00.

Dealer response

Mathew, we understand your frustration with the situation. We will be looking into this as soon as possible, in an attempt to avoid similar situations from happening. If you would like to speak to someone more about this, please feel free to contact Mike Jackson at 4192813673 EXT:1051 or you can also reach our Customer Relations Specialist at 7403922222 EXT:3004.

5.0

Really great service. Just as service should be. No...

Really great service. Just as service should be. No problems. Not sure but i think they even washed the van. Sofas so good - i'd buy from them again.

Dealer response

Thank you for the wonderful review! We're glad you were pleased with your service. We will share this with the service crew and we look forward to assisting you more in the future!

4.4

Always a pleasure dealing with Ron. Explains in detail...

Always a pleasure dealing with Ron. Explains in detail any and all issues. This is the only place I have my vehicle serviced. Higly recommended

Dealer response

Thank you for the review and recommendation! We're always glad to hear from our return customers, your business is truly valued. Ron will be happy to hear you had yet another positive experience with us. We look forward to working with you more in the future!

5.0

Your service.people are excellent . Always quick and...

Your service.people are excellent . Always quick and great service!!!!!😇🇺🇸🇺🇸🇺🇸Only have we ever bought fords. Nice …I love my Ford Escape..to old to buy another only thank you for always being their😳🇺🇸🇺🇸😳🇺🇸😳

Dealer response

Thank you for the awesome review! We always love to hear from a satisfied Ford customer. Thank you for choosing Donley Ford of Ashland to keep your Escape on the road! Please reach out if you have any future questions or concerns, lets keep your escape going for many years yet to come!

1.0

They rebuilt my transmission and ever since it’s had a...

They rebuilt my transmission and ever since it’s had a nasty vibration. They did a horrible alignment, my axle started leaking they claimed. Wouldn’t warranty it even thought they removed it to remove the transmission. Cupped all of my tires by doing a horrible alignment. There response as of July 16 2021 is as follows, “ Hi Kyle sorry to hear that. Your car drove fine for me. Unfortunately there's nothing else we can do at this point. We did our best. I would suggest taking back to where you bought the tires”. xxxxxxxx!!!! Will be contacting corporate

Dealer response

Hello Kyle, we definitely understand your frustration with the situation. We will be looking into this further in hopes to avoid any similar mistakes in the future. If you would like to speak more about the issue, please feel free to reach out to Mike Jackson at 4192813673 EXT:1051 or our Customer Relations Specialist Connor at 7403922222 EXT:3004.

5.0

Always been pleasant to deal with. Will do what they can...

Always been pleasant to deal with. Will do what they can to make things right with the customer. I’ve had issues with loaner cars in the past and my sales lady was able to get me taken care of over the holiday.

Dealer response

Thank you for the wonderful review! This is great to hear! We always appreciate hearing from our repeat customers, your business is truly valued! We will share this with Michele and the team and once again, thank you for choosing Donley Ford of Ashland!

4.2

I meant Tegan about 2 years ago and then I gave up on...

I meant Tegan about 2 years ago and then I gave up on trying to get rid of my 2019 Sonata and one day I called Tegan two years later and said if you ever come up with a good used car and he told me they were getting one in right now and it was a Lincoln which I owned for 18 years and miss so I drove out there and Bam it's my SUV I'm real excited about it

Dealer response

Thank you for the wonderful review! That is awesome timing! We're glad that Tegan and the team were able to get you out of the Sonata and in to something you love! We will share this with Tegan and we look forward to working with you more in the future!

5.0

Ron Kroger has always done a good job taking care of us...

Ron Kroger has always done a good job taking care of us for any services we have needed. We feel very confident with his suggestions

Dealer response

Thank you for the positive review! We always enjoy hearing from our repeat customers. Your business is truly valued! We will share this with Ron and we look forward to assisting you more for years to come!

5.0

The receptionist at the service desk was exceptional,...

The receptionist at the service desk was exceptional, friendly and knowledgeable.

Dealer response

Thank you for the positive review! We will she this with them and we look forward to your next visit!