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Donley Ford of Ashland

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)
Visit Donley Ford of Ashland
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2021 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Donley Ford of Ashland from DealerRater.

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Vehicle Accident Damage Repair

The service department did an outstanding job fixing the damage to my tire and wheel from a piece of sharp tumbling metal on Lexington Ave. in Mansfield Ohio.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Lawrence, we're so glad we could be of service to you! We hope you continue to choose Donley Ford-Lincoln for all your vehicle needs! Take care!

Donley Ford of Ashland

Donley Ford of Ashland was excellent! Ron, Ben, and the rest of the service department are amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Malinda, we are happy we could make your experience a positive one! If you have any further questions, please don't hesitate to reach out! Take care!

Car maintenance service

My car service was completed quickly and my car was even washed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the high star review!

Car repair

Great service great people. Good garage to have repairs done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Fred, we appreciate your feedback of our Staff's outstanding service! Thank you again for choosing Donley Ford-Lincoln, and we hope to see you again soon!

Mr. John Neel

did not feel pressured. worked to get payment where I felt comfortable. Salesman was awesome. Overall a good experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

John, we are happy we could make your experience a positive one! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Service Repair

The People are very professional and provide the best possible service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the high star review!

Donley Ford

I always get great service at Donley Ford. Ben and Ron are awesome!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the high star review!

Lincoln Navigator repairs

Great job fixing the power running boards that didn't retract when the doors were closed and also unplugging the sun roof drains, the water was sloshing around with nowhere to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the high star review!

lps.salvo@gmail.com

Outstanding service. Customer service is always professional, friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the high star review!

My Ford Focus

Ron is the best. He delivers on customer service. I prefer him over everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the high star review!