Donley Ford - Ashland

4.8
(401 reviews)
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Sales hours:
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Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(401 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Donley Ford - Ashland from DealerRater.

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5.0

Everything about Donley Ford of Ashland service was...

Everything about Donley Ford of Ashland service was excellent, awesome fellas, ILL BE BACK

Dealer response

Thanks for the fantastic review! We're glad we were able to assist you! Taylor and the team will be happy to hear it and we look forward to working with you more later on down the road!

5.0

Awesome service as usual! Everyone at this dealership is...

Awesome service as usual! Everyone at this dealership is always friendly, easy to talk to and work with. I will always buy and get my vehicles serviced here!

Dealer response

Thank you for the wonderful review! We're always happy to hear from our repeat customers! Thank you for continuing to do business with us, we truly look forward to your next visit!

5.0

Good service. Friendly. Didn't take long to get my car...

Good service. Friendly. Didn't take long to get my car in and finished.

Dealer response

Thank you for awesome review! We will share this with Ron and the rest of the team and we look forward to your next visit!

5.0

Was there for an oil change. Called , got an appointment,...

Was there for an oil change. Called , got an appointment, and as ready for me when I showed up. Friendly, quick service department. Thank you

Dealer response

Thank you for the positive review! We are glad to hear the team was able to get your car serviced quickly and get you on your way! Your time is valuable to us! Thanks again for your business and we look forward to assisting you more in the future!

5.0

I appreciate that the service provided is always...

I appreciate that the service provided is always consistent. I have been a customer of Donley's for many years and appreciate how Ron Keiffer and the rest of the staff keep things running smoothly.

Dealer response

Thank you for the wonderful review! We always enjoy hearing from our repeat customers, your business is truly valued! We will share this with Ron and the rest of the team and we look forward to working with you more for years to come!

4.8

Great service here! Ron Keiffer makes sure everything...

Great service here! Ron Keiffer makes sure everything goes very smoothly. I've always had a good experience here. Would definitely recommend to anyone looking for great service.

Dealer response

Thank you for the wonderful review and recommendation! We are always happy to hear from our repeat customers! Your business is truly valued! We will share this with Ron and the team and we look forward to working with you more for many years to come!

2.6

I scheduled an oil change and tire rotation on my Focus...

I scheduled an oil change and tire rotation on my Focus for my trip. They did not rotate the tires, nor did they call me to let me know this. I picked up my car at 7:45pm. I worked until 1 AM getting the Ford lug nuts off and peeling the aluminum covers off each of the 20 lug nuts so I could rotate the tires to go on vacation later that same morning. Needless to say, I'm NOT happy about your service !!!

Dealer response

Thank you for the review. Our team will be looking into this to see where the disconnect happened. We truly value your business and would hate to lose you as a customer! If you would like to speak with us more regarding this issue, please don't hesitate to reach out to our Customer Relations Advisor, Connor, at 7403922222 Ext: 3004. We would appreciate the opportunity to correct this issue!

5.0

I’ve had a couple very good experiences there. I will go...

I’ve had a couple very good experiences there. I will go back. Everybody is friendly and dealership as well-maintained. I am on my second F150 truck. My son has also bought two. Keep up the good work

Dealer response

Thank you for the awesome review! Congratulations on the second f-150! We're always happy to help! Let us know if you have any questions along the way and we look forward to working with you again in the future!

5.0

The Service & Parts department Teams were very...

The Service & Parts department Teams were very accommodating and courteous. They both went the extra mile to provide a great repair experience. Many Thanks to Donley Ford Ashland! It's Always a great experience. I would highly recommend.

Dealer response

Thank you for the fantastic review and recommendation! It is always a pleasure to hear from our repeat customers! Your business is truly valued and we look forward to your next visit!

5.0

Donley Ford in Ashland there service department is...

Donley Ford in Ashland there service department is fantastic always a good experience when Ron Keifer handles my service needs although this was just an oil change and tire rotation I can alway count on genuine concern for what is needed to get the job completed in a timely manner hat's off to the technicians for the hard work day in and day out.

Dealer response

Thank you for the wonderful review! We are always happy to hear from our repeat customers! Thank you for being a valued Donley customer! We will share this with Ron and we look forward to serving you for many years to come!