Donley Ford - Ashland

4.8
(401 reviews)
Visit Donley Ford - Ashland
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 8:00pm
View all hours
Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(401 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Donley Ford - Ashland from DealerRater.

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5.0

Service Dept very friendly, have been dealing with the...

Service Dept very friendly, have been dealing with the same person for years. I had an oil change, tires rotated and everything checked out, all done in a short time.

Dealer response

Thank you for the awesome review! We're glad to hear that we could get you in and out and back on the raod quickly! We'll share this with the Ron and the team and we look forward to your next visit!

5.0

The guys just take care of things the first time and at a...

The guys just take care of things the first time and at a very reasonable price. If things will take some time they take me home and come get me when things are done so I don't miss any of my workday.

Dealer response

Thank you for the awesome review! We're glad to hear the team was able to save you some wait time on your service! We will surely share this with them and we look forward to assisting you more in the future!

5.0

While I had to wait a couple of weeks for a service time...

While I had to wait a couple of weeks for a service time slot, I was very happy with the work that was completed. Ron Keiffer called me at least twice with an update.

Dealer response

Thank you for the wonderful review! We're glad to hear that the team kept you updated and got you back on the road! Ron and the rest of the crew will be happy to hear it and we look forward to working with you again in the future!

5.0

Had oil change and tires rotated. In and out quickly,...

Had oil change and tires rotated. In and out quickly, with a car wash. Staff is always friendly. For a service area they keep the desk neat and clean.

Dealer response

Thank you for the awesome review! We are glad to hear that we were able to exceed your expectations! We will share this with the service team and we look forward to your next visit!

2.0

Service was great. Looked for truck while I was there and...

Service was great. Looked for truck while I was there and salesman wouldn't take his face out of his phone extremely rude. I made several comments about it and he still continued to do it. I was getting fed up.

Dealer response

Thank you for the review. We are so sorry to here this and we will be looking into it immediately! If you'd like to reach out with further information on the matter, please feel free to reach out to our Customer Relations Specialist Connor at 7403922222 EXT: 3004.

5.0

Service department is always friendly, courteous, and...

Service department is always friendly, courteous, and professional. Mike Jackson’s crew gets you in and out quickly and efficiently. Always have a nice wash after the service.

Dealer response

Thank you for the wonderful review! We love hearing from our repeat customers, your business is truly valued! We will share this with the service team and we look forward to assisting you more for years to come!

5.0

ALWAYS friendly! Service Dept. can be trusted to access...

ALWAYS friendly! Service Dept. can be trusted to access the issues with my car and this is truly appreciated. Phone directly to make the service appt. Have tried to schedule on line but the information was not received by the service dept. IT Dept needs some help.

Dealer response

Thank you for the positive review! We're always happy to hear from our repeat customers and obtain their input. We will definetly look into the issue online scheduling issue. The team will be glad to hear your feedback and we look forward to working with you again soon!

4.6

They help me out in a real pickle. I’m so glad they were...

They help me out in a real pickle. I’m so glad they were able to get me in. I’m so happy I can drive my car again

Dealer response

Thank you for the positive review! We're glad we were able to help! Please feel free to reach out if you have any questions or issues again, we'd love to work with you again!

5.0

I scheduled my oil change and tire rotation with Donley...

I scheduled my oil change and tire rotation with Donley Ford. They had me in and out within the time they quoted. Very happy with their service!

Dealer response

Thank you for the fantastic review! We're so pleased to hear about your positive experience! We will surely share this with Ron and the rest of the team and we look forward to working with you again in the future!

5.0

Very friendly and speedy at the same time. Best thing was...

Very friendly and speedy at the same time. Best thing was that it didn’t cost me anything because they found that I had some credits. Great service all around!

Dealer response

Thank you for the review. That is awesome, what a great surprise! We're so glad to hear about your positive experience and we look forward to assisting you more in the future!