Donley Ford - Ashland

4.8
(401 reviews)
Visit Donley Ford - Ashland
Sales hours:
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Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(401 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Donley Ford - Ashland from DealerRater.

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5.0

I love Donley Ford in Ashland. Service department is...

I love Donley Ford in Ashland. Service department is wonderful. They are the reason I buy at Donley! Everyone is so helpful and make you feel just like family!

Dealer response

Thank you for the awesome review! We strive to make everyone as comfortable as possible! Thank you for being a valued Donley customer! We look forward to working with you more for years to come!

1.0

Took our transit in for bad front wheel bearing under...

Took our transit in for bad front wheel bearing under warranty and was told they was fine and it is the tires with less than 33,000 miles on it. Have never had tires growl like this so took to another dealer and low and behold both front wheel bearings are bad. All this could have been fixed under warranty if someone would have done their job.

Dealer response

Thank you for the review. We are sorry to hear about your negative experience. We are looking into this to make sure a mistake like this is not made again. If you would like to speak more about your experience please feel free to contact our Customer Relations Specialist, Connor, at your earliest convenience! He can be reached at 7403922222 EXT: 3004. Thank you!

5.0

Repeat customers and Once again Tegan listened to what my...

Repeat customers and Once again Tegan listened to what my husband and I wanted and found what we were interested in. Donley Ford of Ashland offers a variety of vehicles and always has something we are interested in and In our price range. Great customer service ! Highly satisfied with the service provided. Made the process easy and efficient with time. Thanks again Tegan for all your help in the process and thanks to Ben for also being in the loop of the process. Highly satisfied our new vehicles and will continue to come to Donley Ford of Ashland!

Dealer response

Thank you for the awesome review! We love hearing from our repeat customers! We truly value your business and we will pass this on to Tegan and the rest of the team and we look forward to your next visit!

2.4

The staff was pleasant as always, service and news of...

The staff was pleasant as always, service and news of defective lug nuts was disappointing. Ford and Lincoln should stand behind something as basic as a lug nut. I think a simple oil change should be executed without the problem of leaving the old oil filter gasket in place,

Dealer response

Thank you for the review. We understand your frustration. We will be looking into the situation to make sure we can avoid anymore future issues. If you have a moment and would like to speak more with our Customer Relations Specialist, Connor, please feel free to reach out. He can be reached at 7403922222 EXT: 3004.

5.0

Always treated with respect by courteous and friendly...

Always treated with respect by courteous and friendly people. Appreciate the way they seem to care that I am happy and satisfied with the service provided.

Dealer response

Thank you for the wonderful review! We are glad to hear about your positive experience! We will share this with Ron and the rest of the team and we're excited to serve you more in the future!

5.0

Fast professional service performed by great people. Ron...

Fast professional service performed by great people. Ron Kiefer's manner is outstanding, always friendly and curious, and makes sure the customer is always satisfied when the job is finished.

Dealer response

Thank you for the wonderful review! We always enjoy hearing from our repeat customers. Your business is truly valued! We will share this with Ron and the rest of the team and we look forward to your next visit!

5.0

I always get a sincere and truthful evaluation of the...

I always get a sincere and truthful evaluation of the service necessary to keep my vehicle running in a optimal manner! I believe that Ron and his coworkers not only care about providing excellent service, but care about my individual needs as a customer. I have been using Donley for 30+ years!

Dealer response

Thank you for the awesome review! We always appreciate hearing from our long term customers! We value your business and look forward to assisting you more in the future! We will surely share this with Ron and the rest of the team and once more, thank you for your continuing service with Donley ford of Ashland!

5.0

Fast and friendly service. My vehicle was done as...

Fast and friendly service. My vehicle was done as promise. And the price was right. Salesman was very curious and friendly. Went up and beyond looking for us a vehicle of our choosing.

Dealer response

Thank you for the wonderful review! We're glad to hear about your positive experience! We will surely share this with Tegan and the rest of the team and we look forward to assisting you more, in the future!

4.8

Good Service & friendly people. Ron always gets our cars...

Good Service & friendly people. Ron always gets our cars in when they need service Drop off is easy & if we need a ride they always accommodate us.

Dealer response

Thank you for the positive review! We enjoy hearing from our repeat customers! We will share this with Ron and the team and we look forward to your next visit!

1.0

Had a recall done in Feb 2021 and they claimed they did a...

Had a recall done in Feb 2021 and they claimed they did a multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that my tires could not be rotated due to my front drivers tire being at 0 tread depth. So I take it to donley and ask them to tell me how this could happen. The man Mike I believe told me it was an alignment problem and because I didn't get my tires put on by them 18000 miles ago I should take it back to the place that did it. All because I couldn't remember from a year ago if I had my alignment done or not. Fyi I did get my car completely taken care of I just couldn't remember due to being a mother of 6. Anyways, donley said it was the other place's responsibility. My husband takes my car back to donley today with the inspection papers they did from 3300 miles ago (Feb 4) and the technician stated all 4 of my tires were at 8/32 and the only thing my car needed was rear brakes and my front brakes were at 5mm. Somehow in 3300 miles my tire went from 8/32 to 0 and they told us our car was good to go. How is that possible?? They don't want to take responsibility for the fact that either the tech lied on the inspection, fail to complete it properly or missed something big that could cause my one tire to wear that quickly with my other 3 being fine. Nope they want us to have the other place do something about it... makes no sense and I'm sorry but because of this lack of properly doing thier job my family was at great risk of being in an accident related to the inner half of the tire being completely bald. I have filed a complaint with Lincoln and am taking my car elsewhere from now on due to this. I do not recommend at all. If they would have been more understanding to the fact that I was freaking out at how badly this could have gone if I had not taken my car to get an oil change somewhere else that day and tried to actually figure out how and where this went wrong instead of pointing the finger at someone else, or even had shown some sort of care towards my situation, you know like we learned in customer service 101, then I wouldn't feel the need to blast this. I've worked in the service department for many years at multiple dealerships and I have never treated my customers like this nor have I ever pointed the finger without trying to figure out how this happened in the first place.

Dealer response

Thank you for your feedback. Unfortunately because your vehicle did not have tires installed by our business or aligned by our business, you will have to speak to the company that provided these services. We can completely understand how disconcerting it would feel for your tires to lose tread so quickly. If you need any further help please let us know. You also tagged all of our sales people in your review, but it does not look like you have worked with them. Please let us know if there is anything we can work on in our sales process. Currently each person you tagged now has a negative review.