Land Rover of Parsippany, Inc

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
208 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 31, 2019

    Great service! Rose was amazing. She took care of Everything and listened to all for my questions and concerns with care. I will definitely always recommend... and praise her for her professionalism and tact.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate the great review and 5 star- rating, Tara!

  • 5.0 out of 5
    December 23, 2019

    Overall good experience. They went over all details with me and it was a pleasurable purchasing experience. I look forward to buying my next land rover.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review and 5 stars, Brendan!

  • January 31, 2019

    We searched high and low across multiple car brands, models, dealships and dealers. No one came close to Jim’s deals or packages. The only thing better... than the price was his genuine honesty and authenticity! Don’t waste your time elsewhere.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Happy to hear this! We're happy to hear you enjoyed your experience with us and we hope you enjoy your new vehicle!

  • 1.0 out of 5
    July 16, 2019

    I spent almost 8 weeks without license and registration. 4 weeks with temp license and almost 4 weeks without. During that period I made an exhausting... number of calls and emails and did not get a call back or a response. It was incredibly frustrating to hear person after person claim that they would call me back and then not call me back. When they finally did, the person said they had a lot going on. I should have walked away the first time, when the agent spoke to me in a condescending manner, as i should have known that there would be more troubles to come. I just experienced this, and I want folks to beware as the reviews on their site reflect consistent complaints about poor customer service

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Roxana, I regret to hear this feedback. I want to apologize for this inconvenience. I can assure you that this is not an example of our customer se...rvice at Land Rover Parsippany. If you would like to discuss this further, please contact me at your earliest convenience at wgonyea@paulmiller.com Thank you. – Bill Gonyea / General Manager / Land Rover Parsippany / wgonyea@paulmiller.com

  • 5.0 out of 5
    February 11, 2019

    After hitting a dead end for mechanics who were willing to troubleshoot and work on my 1990 Range Rover County, I was hard pressed to find a dealership... that would service any pre-1996 Range Rovers. Although Paul Miller Land Rover wasn’t the closest to me, they were willing to undertake servicing and see if they could replace the Rover’s ECU unit and get it up and running. Surely enough, they determined that it was a fail fly distributor and not the ECU. The servicing was phenomenal and they worked with me understanding what needed to be done. Now my 1990 Range Rover County is up and running in all her glory again. Would highly recommend for any Land Rover servicing needs, especially for older Rover owners

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and recommendation, Keven! We're happy to hear you enjoyed your experience with our team and we hope you'll visit us again s...oon!

  • 4.0 out of 5
    November 22, 2018

    Pleasant buying experience- fair deal, quality inventory, smooth process, great customer service, very quick business manager. I found Craig S. very helpful.... Loving my vehicle so far have had no issues with it. I reccomend Paul Miller Par

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Happy to hear this, Aaron! Thank you for your positive review and recommendation! If there is anything more we can do to improve your experience with ...us, please let us know!

  • 5.0 out of 5
    November 8, 2018

    Idiot light on. Diagnosed by service to be faulty turbocharger. Took a little time as service very busy. Handled professionally and a great loaner provided.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback, Ron. We're happy to hear our team was able to assist you!

  • 5.0 out of 5
    September 21, 2018

    My experience with them was excellent. The buying process was simple and they hit all my needs. Great company. The truck was in excellent condition and... ready for me to pick up. They also accommodated my work schedule and let me do everything after my work hours.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Happy to hear this, Dave! Thank you for your kind words. We hope you enjoy your new car!

  • 5.0 out of 5
    August 20, 2018

    Very good service. Provided a loaner that was new , amazing! I would definitely recommend this dealership. My car was washed better than any car wash!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Happy to hear this, Beth! Thank you so much for taking the time to share your experience with us. We hope you'll visit us again soon!

  • 1.0 out of 5
    June 21, 2018

    one of the most unpleasant experiences that I have ever had in my life buying a vehicle was in that Dealer they are not anything professional attentive... and I want to make you buy two insurance that you do not need it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sorry to hear this, Julio. I regret you did not enjoy your recent experience with us and apologize for any inconvenience this may have caused you. Ou...r team strives to provide an exceptional buying experience and apologize if you felt our recommendations were not what you were interested in. If you wish to discuss this further, please contact me at your earliest convenience at wgonyea@paulmiller.com. Thank you. -Bill Gonyea / General Manager / Land Rover Parsippany

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