Land Rover Parsippany

#### Customer Feedback on Service Experience I recently took my Range Rover Sport in for some recall work, and I was warmly welcomed with smiles as soon as I arrived. Mike did an excellent job explaining what needed to be done and kept me updated throughout the process via text, which I appreciated. I even received a video of the final inspection, detailing everything that was completed and highlighting other areas of concern. Additionally, the young ladies at the service reception made the pick-up and drop-off of my loaner vehicle quick and effortless. **Outstanding service!**

I met Toby in the showroom at random. I asked questions, which he answered and discussed a new Range Rover. Tony took the time and I found the exact car I wanted. Toby and the dealership made it possible for me to purchase the car I wanted. He followed through right up to and through the delivery. I would recommend him.

I always get my Range Rover serviced here, have been for many years. They take great care of the customer and keep you informed with the progress.

Avoid This Dealership – Dishonest and Unhelpful! We purchased a Certified Pre-Owned Mercedes Benz from this dealership, expecting reliability and peace of mind. Instead, I was sold a car with a rusted muffler and a damaged axle – both serious issues that should have been addressed before putting the car on the lot, especially under a “certified” label. To make matters worse, the rear door didn’t open from the inside, which is a safety concern. It took them 9 days to fix that one issue alone, during which time they refused to provide a loaner vehicle or even offer credit for a rental. When I brought up the rust and axle problems, they refused to fix them – no accountability whatsoever. It’s clear this dealership cares more about making a sale than ensuring customer safety or satisfaction. When I brought the rust and axle issues to their attention, they refused to take responsibility or fix them, even though this was supposed to be a certified vehicle. I feel misled, disappointed, and taken advantage of. This experience has been unacceptable from start to finish. I strongly advise anyone considering buying here to think twice and look elsewhere.

Anthony was great. The loaner team was very knowledgeable. They answered every question that I had. I would recommend the whole Paul miller team to anyone that was interested in a Range Rover or Land Rover.

Wonderful! All of my questions and concerns were addressed and I was kept up to speed with my repair throughout the entire process. Everyone is always friendly and knowledgeable. I wouldn’t take my vehicle anywhere else!

Very happy with the delivery of the car Jeff and Evan Lee were very courteous and professional Evan took his time to explain the features of the car ,was not in a rush He is a gem ,I am sure, he is an asset to the company.

Anthony and the service team were quick and efficient! They diagnosed the issue right away and the service was top-notch!

Best car leasing experience I've ever had. From start to finish, each step of the process was flawlessly executed. Gene helped me find a Defender 90 that was nearly identical to what I was looking for. He was able to have the only addition we wanted that wass't already on teh vehicle (side step rails) installed at the dealership and rolled into the lease. I've never had such a smooth and customer service centric sales experience. Gene was super responsive, attentive, and friendly. Communications were always clear and minimized back and forth. Pickup at the dealship was awesome. From the paperwork to the onboarding and getting to know the vehicle, the whole team was excellent. Felt quite ceremonial picking up the vehicle. Really can't say enough positive things. Even the dealership is magnifficent. Thank you Gene and Team.

I have been a customer of Paul miller Land Rover for over 20 years and have always felt that their management, sales and Service is 5 stars. Nothing is perfect but they will put in the extra effort to make the customer 100 percent happy !