Murdock Chevrolet

Great to work with! Didn’t play games and we’re great to accommodate what we were looking for within the budget we had.

Extremely Disappointing Experience — Think Twice Before Trusting This Service Center Our brand-new 2026 Chevrolet Silverado ZR2 2500 HD, a $95,000 truck that we absolutely LOVED, is still sitting at the service center because apparently getting a simple repair done correctly is too much to ask. We brought our truck to Murdock Service Center for a factory issue that was not caused by us. While the dealership was working on that issue, their service department caused scratches and paint chips to the truck. What should have been a simple touch-up turned into an absolute nightmare. The body shop they use, Higgins, has now worked on the same quarter panel FIVE TIMES, and somehow the situation continues to get worse. Their apparent solution seems to be to keep buffing and polishing the panel and hoping the damage disappears. It doesn’t. At some point, repeatedly reworking the same area is not a repair — it is making the problem worse. This is a brand-new truck that has never been in an accident or had collision damage, yet it has now undergone repeated body work because of damage caused while it was in the dealership’s possession. We have serious concerns about the impact all of this work is having on the truck’s condition, appearance, and potential resale value. We did not pay nearly $95,000 for a truck that would immediately become a repair project because of the dealership’s mistakes. The inconvenience has been ridiculous. We’ve had to repeatedly rearrange our schedules, leave work early, make trips back and forth, and continue dealing with a problem that should have never existed in the first place. And the customer service has been just as disappointing. I have personally contacted upper management regarding this situation and couldn’t even get the courtesy of a response to my email. Apparently, once they have your money, getting someone to take responsibility becomes someone else’s problem. At this point, our frustration has gone far beyond the paint damage. We have completely lost confidence in this dealership and the people they have entrusted with our vehicle. What makes this even more upsetting is that we genuinely loved this truck when we purchased it. Now, after everything that has happened since the day we brought it in for a factory repair, we don’t even feel the same way about owning it anymore. This has been, without question, the worst dealership service experience we have ever had. A $95,000 brand-new truck should not leave a service department looking worse than when it arrived — especially when the damage was caused by the dealership in the first place. Murdock Service Center and Higgins have had multiple opportunities to make this right. Instead, they have repeatedly made it worse. At this point, I would strongly encourage anyone considering purchasing a vehicle from this dealership to think very carefully about how they handle your vehicle once they have it in their possession. We didn’t bring them a damaged truck. They created the damage, failed to properly repair it, and have now left us questioning whether our brand-new truck will ever be returned to us in the condition it was in when we entrusted it to them. That is completely unacceptable.

Salesman Nate was exceptional. Very professional with no pressure. He’s a 5 out of 5, great salesman. Business manager Mr. Workman was complete opposite. Was very friendly initially when we first met. As he tried to sell us the extended warrantee and upgrades and we told him no he wasn’t as friendly as he was before we said no. As we were filling out paperwork for the sale, which we paid cash for, no financing needed, he had NO personal interaction, everything was just business with no expression on his face. I’m in my late 60’s, have purchased many things in my life, the way my wife and I were treated by Mr. Workman was the second worst during a purchase in my life. As he walked us back out to Nate when paperwork was complete, he just turned and walked off. Never a handshake, congratulations on our purchase, just left. This type of customer service, I can tell you will not be beneficial to your business. This is not a review out of frustration, it is an honest assessment of what we experienced.

The Best Dealership to Buy any Cars in all Brand I got mine after2 Days

Travis Hancock is the Best Service Representative helpful and knowledgeable. Chris the service manager is Great helps out in anyway he can. New owner just needs to care as much as his employees.

I contacted Lindsay and ask him to find me the truck I needed is very professional. He found it within a few minutes as he always has for me. I have bought over 90 trucks from Chevy dealer Murdock Chevrolet in the Past 30 years and have been treated professionally always if there was ever a problem they have stepped up to fix it or help me in the solution and I bought this truck. Lindsay did all he could to fulfill what I needed in the truck and get it quickly with what I consider a fair trade of my existing vehicle, which I also bought from Murdock thank you Lindsay your five star in my!

I started the process over the phone since I came from out of the state to purchase. Ryan was super helpful and quick with the process and information. The vehicle was detailed, full of fuel and ready for the journey home when I arrived. It was a great experience.

I started the process over the phone since I came from out of the state to purchase. Ryan was super helpful and quick with the process and information. The vehicle was detailed, full of fuel and ready for the journey home when I arrived. It was a great experience.

Excellent service and care. The service advisor kept me up to date on progress and was transparent through the entire experience

I have so many great things to say about Murdock Chevrolet in Woods Cross! Dan was my salesman and he was so awesome! I never felt pressured through the entire process. Brook the sales manager was friendly, knowledgeable and a real breath of fresh air! I also had the pleasure of meeting Aaron and Casey. Chris in finance was fun and he explained the entire process thoroughly. I highly recommend this dealership and I plan to send anyone I know in the market for a Chevrolet to them! Thanks Murdock!!