Murdock Chevrolet

I brought my 2019 Chevrolet work truck to the service department at Murdock Chevrolet. I brought it here because it was the most convenient for me. My... experience was terrible. The customer service was horrible! They are not interested in fixing problems with their equipment at all. There was a clear problem and they just told me that, since their scan tool didn't show an error, there is nothing they can do and gave up. I will never buy anything form this dealership and will spread the word to all of my friends and family. This experience actually makes me not want to buy a Chevrolet ever again. I have always preferred Chevy over other brands but not anymore. I am going to make sure and let my company know that I would prefer a Ford for my work truck in the future. They are a very large corporation and buy thousands of trucks from Chevrolet. I really can't believe how I was treated.

Long time coming and frustration with the repairs. Finally I got Murdock to get the truck running properly.

this is the place to come when you need your car serviced. The employees are very nice, the mechanics are great and work well with other cars besides ... chevy as well. Dave Price was excellent to work with.

Brian and Juston are on your side in the car buying process. They don’t care about what they get out of your purchase, they want to make sure you get in... the right car for you. The best part is the continue to follow up to make sure that you are totally satisfied with your purchase.

I have had a great experience with Murdock Chevrolet for many years, and this recent experience was equally satisfactory. The salesman was very helpful... consulting with management (who I am familiar with) several times and they helped me make a difficult decision--whether to lease again, or keep the car I have previously leased. It was a good experience.

Very helpful every step. No pressure to buy at all. Made the process painless. Everyone I talked to was very friendly and helpful. Would do it again!

this is in response to my previous review regarding bad service 3 out of four times. Yo state that your manager should have offered a complementary oil... change. You're right but he did not. So you offer one after I just paid for one, this is a sports vehicle only driven on the weekends, therefore I won't need another oil change until the end of the season or next year. If you really meant the complementary oils change, why not check your records, I was there less than two weeks ago and credit my credit card.

So I bought a truck not more than a month ago. When test driving the vehicle I noticed the power steering seemed really stiff. When I asked Robert the... salesperson about the stiffness he said he would have his service department look at it and see if it was something I should worry about. I was told that it was nothing to worry about seeing how it got better when it warms up and that it was just the older non-electric power steering. Nothing to worry about. Robert was good enough to get the center console for my truck ordered and sent to Logan where I live so I could get that replaced because it was broken. Saturday December the 8th I am driving down the interstate with my family in my truck when the check engine light comes on and my truck tells me the transmission is hot and to idle the engine. So I pull off the road and call my insurance to get the truck towed. I also called Robert about the issue I was having with the truck I just bought! I was told I could have it towed there and they would do a free diagnostic on my truck to see what the issue is. I just put everything I possibly could down on this truck without breaking the bank and so now I am freaking out! We get it towed. Monday I get a call from Stuart telling me the transmission had an internal failure and needs replaced. The good thing is they offer a small 3 month or 3,000 mile warranty on the engine, transmission etc. so the transmission is covered. They called me today December 11th and tell me that the transmission is covered with my deductible however there are a few things they found that need immediate attention. One of those things is my brake booster is leaking and is tied to my power steering. This is the ONE thing I asked them to check that I noticed and I was told it was fine!!! Now all of a sudden it is something I should get fixed immediately! Also I was told the rear output shaft is leaking as well as transmission lines. I figured hey since they are going to be replacing the transmission anyway I should have them replace that seal and the transmission lines. I was told it would be an additional $1200 with my deductible to get just those replaced!! That seems awful steep to do that while they are in there anyways. I was told about this 100 point inspection they do on all vehicles before they sell them but they must have done mine blind because less than a month after I buy the truck all these issues are now "pressing!" Started out a happy customer and now I am quite the opposite!

Had a good experience. Service work done timely and well.

TERRIBLE SALES FOR MILITARY VETERANS! 1 star as 0 isn't available. I never received a return call or text from the salesperson who identified himself... as Dan. I tried to buy a 60-70K truck from Murdock Chevrolet and Dan on 9/21/18. As of 9/27/18 I haven't had return contact from Dan, Murdock or customer service. It appears the poor reviews are true. I tried to buy from Murdock as my buddy purchases all his fleet and personal trucks from Murdock. I emailed Murdock and Dan called me. I informed him of the exact truck I wanted to buy. He verified it was available. I let him know the deal another dealership guaranteed in writing. Dan requested the info, so I explained I could drive to the dealer and obtain the info after 5:30 when work ends. I requested Murdock's best price to buy on 9/21/18. Later, Dan text requesting the other truck VIN. I text explained I could get it after work. I again, requested Murdock's best price on a specific truck. Later, Dan texted and said, ok that's fine. He quoted me a price that was not good. He also said his manager hasn't approved the price he quoted. He asked the price I had in mind. He then sent a bunch of info on a used truck that I didn't request. I text Dan back with the other dealerships price that was lower. I indicated a price plus tax and fees at 2:30 on 9/21/18. I have never heard back from Murdock Chevrolet. Unfortunately, the truck at Murdock appears to be gone now. The truck at the other dealership was sold while I was waiting to hear back from Dan at Murdock. The trucks were both new 2018 3500HD Silverado's with rebates, incentives and dealer discounts.