Fraher Ford

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 6, 2019

    Negotiations went well on a used truck I was thinking about purchasing, I was dealing with Ryan Fraher and negotiated the price on the truck up front.... Then I told Ryan that I had a trade. After giving all the specifics needed he came back with an offer that was $6,000 below fair market trade-in value from KBB. What a waste of time. Ryan's excuse was that he negotiated the price of his truck without knowing about my trade. So basically since he gave me a good deal on his truck he was going to make that up on my trade. Whether or not I had a trade shouldn't have mattered. Buyer beware, if you negotiate a good deal on the car you want with this dealership, make sure you are not trading anything in, as they will want to give you wholesale prices for it.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2019

    The experience was great. He was helpful and worked with us. It was a blessing to do business with them. May God Bless them and their business for another... 70 years.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 4, 2017

    reasonable and friendly. no pressure salesman, good people

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 1, 2016

    I love these people! We asked if they had a used car for my 16 year old son who's birthday was December 27th, They had the perfect car for him at the perfect... price, AND they came in on their day off on a holiday weekend to make certain that we had a great birthday gift for him! I bought a new 2013 Escape from them in July of 2013, I have been completely happy with all of their services. I take all 4 Fords there to get them serviced regularly. Thanks Fraher Ford Joe Sadler Lexington Illinois

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, I hope your son is enjoying his Fusion! It is a great car. I am happy that we have provided you and your family with excellent customer servic...e. If you ever have any questions or concerns, just let me know. Thank you, Fraher Ford Cathy Fraher

  • 5.0 out of 5
    August 18, 2015

    I am a single female and need a dealership that I can trust and depend on to help me. Fraher Ford and their staff is friendly, honest and reliable. I went... in to get my oil changed on a Saturday morning and they had me in and out of there in a remarkably fast time. I also had issues with my vehicle this past winter and they went above and beyond to help resolve these technical issues. I would highly recommend Fraher Ford to anyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2015

    Same day next day service is the choice of words I would use to describe my experience with Fraher Ford. With my multiple experiences I have had between... multiple run down vehicles, Fraher's have never turned down a challenge and have fulfilled every request I have ever had. They have picked up and delivered my vehicles from school, my home, and my work place and have had it back to me by the time I have need it back. I truly appreciate how the entire staff knows me by name when I come to the dealership. They are definitely one of a kind and no one else in the auto sales and service industry could ever compare. Fraher Ford of Pontiac, Illinois receives my highest recommendation.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2015

    My experience at Fraher Ford was excellent all the way around. They go above and beyond for customer service to make sure the customer is happy. The work... they do is always top notch and in a timely fashion. I have never had a complaint about Frahers and have always had great experiences with the business.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2015

    I came in to get my 2014 ford focus serviced and the staff was very helpful! I was concerned about the manual transmission fluid level and the condition... of the fluid. I wanted to check the fluid for any "glitter" that would indicate excessive wear and tear. The service technician brought me right in and let me look at the fluid myself. Very satisfied with the service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?