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Herpolsheimers Chrysler Dodge Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)
Sales hours: 7:30am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 7:30am–6:00pm 7:30am–6:00pm
Tuesday 7:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 7:30am–6:00pm 7:30am–6:00pm
Friday 7:30am–6:00pm 7:30am–6:00pm
Saturday 7:30am–4:00pm 7:30am–4:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Not willing to work

We wanted to keep our vehicle in a small community and support small business so we decided to have our vehicle maintenanced through them. They did a good job on every day things such as oil changes and small work. We recently had our vehicle towed to them to see what was the issue. It took them 2 weeks and us calling daily for them to tell us they do not want to work on our vehicle because they don't like to use extended warranty because they don't get paid what they are worth for the work. And that was a true statement coming from them. Wanted to speak with their manager and every time the manager was not around, left many of notes for call backs and nothing. There communication is terrible. They don't want to help anyone else out unless it benefits them or is in their circle of friends. Terrible place and do not recommend this place to anyone.

Not willing to work

We wanted to keep our vehicle in a small community and support small business so we decided to have our vehicle maintenanced through them. They did a good job on every day things such as oil changes and small work. We recently had our vehicle towed to them to see what was the issue. It took them 2 weeks and us calling daily for them to tell us they do not want to work on our vehicle because they don't like to use extended warranty because they don't get paid what they are worth for the work. And that was a true statement coming from them. Wanted to speak with their manager and every time the manager was not around, left many of notes for call backs and nothing. There communication is terrible. They don't want to help anyone else out unless it benefits them or is in their circle of friends. Terrible place and do not recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Cars.com internet request

Never heard back from them on internet request. Doesn't say much for them

Cars.com internet request

Never heard back from them on internet request. Doesn't say much for them

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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no responce to internet questions and pictures

I send in a request for a few picture and a question about a truck they advertise from there site and got no response for my internet request. after 3 try's I found out on their site the truck was sold. This dealer will not get off their backside to help a internet customer so just move one and find a dealer who will help you.

no responce to internet questions and pictures

I send in a request for a few picture and a question about a truck they advertise from there site and got no response for my internet request. after 3 try's I found out on their site the truck was sold. This dealer will not get off their backside to help a internet customer so just move one and find a dealer who will help you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We sincerely apologize for not being able to get to your request in a timely manner. We are a family owned business and appreciate every opportunity to help each customer find their next new vehicle for their family. Brian & Cindy Fehlhafer Herpolsheimers

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Great Service

We were looking for a new vehicle, we told them what we were looking for and they found it for us within a week of our conversation. They also gave us a fair price for our trade. They were great to work with and made the buying process easy. Since then they have done the routine maintenance on all of our vehicles and they have always provided quality service.

Great Service

We were looking for a new vehicle, we told them what we were looking for and they found it for us within a week of our conversation. They also gave us a fair price for our trade. They were great to work with and made the buying process easy. Since then they have done the routine maintenance on all of our vehicles and they have always provided quality service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Super Sales

Just bought a 2013 Ram 1500 and Chris was excellent! After he told us about all the discounts we could get, he even found us another for $500.00 on his own time. They went so far as to was the truck for us on a day it was raining. Great experience!

Super Sales

Just bought a 2013 Ram 1500 and Chris was excellent! After he told us about all the discounts we could get, he even found us another for $500.00 on his own time. They went so far as to was the truck for us on a day it was raining. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Seward Cutomer

I really enjoyed the buying process! Chris Slack and Chip Aegerter were both easy to work with, informative, and went the extra mile to give me all the buying options and choices. I would highly recommend anyone interested in buying a vehicle to stop by Herplosheimers and give Chris and Chip a chance to do business. Smalll town friendliness and service!

Seward Cutomer

I really enjoyed the buying process! Chris Slack and Chip Aegerter were both easy to work with, informative, and went the extra mile to give me all the buying options and choices. I would highly recommend anyone interested in buying a vehicle to stop by Herplosheimers and give Chris and Chip a chance to do business. Smalll town friendliness and service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome experience!!

I was looking for an 04 Jeep Grand Cherokee in excellent condition. When I called about the vehicle I saw on cars.com I was pretty tough on the salesman. When they tell you it's in "excellent condition" they actually mean it!!! Finally honest hardworking people. It took longer to get my belongings in the new vehicle than it did to do the paperwork! Thanks Chris and Chip for an amazing buying experience!! BJ Puttergill New Jeep Owner

Awesome experience!!

I was looking for an 04 Jeep Grand Cherokee in excellent condition. When I called about the vehicle I saw on cars.com I was pretty tough on the salesman. When they tell you it's in "excellent condition" they actually mean it!!! Finally honest hardworking people. It took longer to get my belongings in the new vehicle than it did to do the paperwork! Thanks Chris and Chip for an amazing buying experience!! BJ Puttergill New Jeep Owner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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