[{"id":372846,"personPtyId":33963976,"firstName":"David","lastName":"Fried","titleText":"Business Manager","shortBioText":"My automotive passion brought me into the business, and my desire to work for a family owned dealership brought me to Wayne Subaru. When I'm not at work, I enjoy detailing my stable, spending time with my fur babies, and kicking back with my other half. I'm always happy to answer questions and help our customers complete their transaction in such a way that they fully understand the process. We are here to make it easy, and I enjoy finishing the job!","emailTxt":"DFried@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":126,"imageUrl":"https://cdn-user.dealerrater.com/images/e1789bd37ad5.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"970358400","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":372851,"personPtyId":31131400,"firstName":"Nick","lastName":"Gigantes","titleText":"Product Specialist","emailTxt":"NGigantes@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":73,"imageUrl":"https://cdn-user.dealerrater.com/images/bd4cbe65b30b.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526807,"personPtyId":44463070,"firstName":"John","lastName":"Leonhard","titleText":"Sales Associate","emailTxt":"johnl@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1385856000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372882,"personPtyId":31129403,"firstName":"Joan","lastName":"Vaccaro","titleText":"Sales Consultant","shortBioText":"I've been in the business since 2001. Started out selliing five different manufacturers;Jeep,Chrysler,Ford, Pontiac and my favorite Subaru's. I was the top Sales Consultant for 10 1/2 years at previous Auto Group. Now at Wayne Subaru, I'm only 5 minutes away from home and it's been great . Come and have an exceptional experience with us!","emailTxt":"jvaccaro@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/b0ed56c28824.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1309478400","industryStartDtUtc":"993945600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372844,"personPtyId":31131395,"firstName":"Ken","lastName":"Whritenour","titleText":"Sales Manager","emailTxt":"Kenw@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/0b92d866fbc4.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":495607,"personPtyId":39571850,"firstName":"Anthony","lastName":"Smolt","titleText":"Assist Sales Manager","emailTxt":"anthonys@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/2838da2e76be.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372850,"personPtyId":31131075,"firstName":"Steve","lastName":"Durkin","titleText":"Sales Consultant","emailTxt":"SDurkin@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/688e325a4bf0.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1398902400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372881,"personPtyId":31129648,"firstName":"Jim","lastName":"Malloy","titleText":"Sales Consultant","emailTxt":"JMalloy@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/4d89261bca39.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":371332,"personPtyId":31129469,"firstName":"Charles","lastName":"Moltane","titleText":"Program Champion","shortBioText":"Charles has been a resident of Pompton Lakes and the Wayne area since 1994. With 10+ years in the Automotive Industry, he has been with Wayne Subaru since 2014. He is active within the local community, Cornerstone Church in Pompton Plains, and other civic organizations. He is the father of 2 grown daughters. Computers have a been a hobby and semi professional interest since 1991. Currently in the process of earning a Masters Degree in education from Concordia University, with and expected completion of the program in 2017.","emailTxt":"cmoltane@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/1440bb2185bb.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1167609600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372887,"firstName":"Joe","lastName":"Wisneski","titleText":"Service Manager","emailTxt":"service@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/9a4747676fe4.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":380925,"firstName":"Dan","lastName":"Trudeau","titleText":"Service Advisor","emailTxt":"dant@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/9a191a6e8c78.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":387301,"personPtyId":31130222,"firstName":"Roy","lastName":"Smith","titleText":"Service Advisor","emailTxt":"rsmith@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/4db80723b478.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":448208,"personPtyId":33796253,"firstName":"Vincent","lastName":"Calabrese","titleText":"Sales Consultant","emailTxt":"vincent@waynesubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/6813197bcae6.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372885,"personPtyId":31129405,"firstName":"Ken","lastName":"Kopack","titleText":"Sales Consultant","emailTxt":"KKopack@waynesubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/adadd65bef6d.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1364774400","industryStartDtUtc":"770428800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372842,"personPtyId":31438288,"firstName":"Mark","lastName":"Waltich","titleText":"Sales Manager","emailTxt":"MWaltich@waynesubaru.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/99f583ac2274.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372845,"personPtyId":31131073,"firstName":"Frank","lastName":"Thierwechter","titleText":"Service Administrator","shortBioText":"Before entering the Automotive Industry, I spent over 4 years in the U.S. Navy serving aboard the USS Carl Vinson (CVN-70) as a nuclear reactor operator attaining the rank of Petty Officer 2nd Class.","emailTxt":"Frankt@waynesubaru.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/89277494939c.jpg","drDealerId":14687,"dealerEmpStartDtUtc":"1362096000","industryStartDtUtc":"1270080000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":536428,"firstName":"Donald","lastName":"Izone","titleText":"Sales Consultant","emailTxt":"don@waynesubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":528043,"firstName":"Robert","lastName":"Price","titleText":"BDC Agent","emailTxt":"robertp@waynesubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":479767,"personPtyId":37308829,"firstName":"Joey","lastName":"Manuel","titleText":"Sales Consultant","emailTxt":"jmanuel@waynesubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14687,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 8:00 PM

Wayne Subaru Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2014

Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only excl

...

usive Subaru franchise in Passaic County (we are not part of an auto group, and we are not a multiple franchise dealership). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales staff. Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers' needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional

"Serving the Greater Northern NJ Area Since 1977! Exclusively Subaru!"

Service

Oil, Filter Change

$35.95 and up*

Tire Rotation

$29.95

Wheel Balance

$59.95 and up*

Car Wash

Complimentary

RepairPal Certified
View Certification
Requirements

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
350 lifetime reviews. Includes reviews of Wayne Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    October 15, 2018

    The wait area is too small. The dealership doesn't provide customer enhancing services like car wash and donuts with coffee while waiting. Getting... a loner car is a luxury and no option to chose. Vehicle is not repaired on time, as promised. Problems with vehicle is not identified in a timely manner; takes too many visits and checks. Front desk personnel needs to transfer calls too often to answer basic questions. Service coupons are rare offerings.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2018

    John L. was great! He was so patient throughout my first new car buying experience. He is honest, helpful, and funny. He didn't give me any B.S. and made... me feel comfortable with my purchase. I'm very happy with my decision. I bought my car at this dealership specifically because of John L. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Leonhard

    Sales Associate

    (5.0) 10 reviews

  • January 28, 2017

    Great people, great prices and no games, excess fees etc.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2018

    The entire staff at Wayne Subaru are professional, friendly and warm. Last year my husband leased a Subaru Forrester. This year I leased a Subaru Legacy.... We are both proud to be a part of the Subaru family! Joan and Mark really put us at ease and took the time to explain everything in detail, along with giving us a great deal. All questions and concerns were addressed. Nick was excellent at explaining all of the Legacy features and David handled the finance aspect with ease and professionalism.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Fried

    Business Manager

    (5.0) 126 reviews

    Nick Gigantes

    Product Specialist

    (5.0) 73 reviews

    Joan Vaccaro

    Sales Consultant

    (5.0) 28 reviews

    Mark Waltich

    Sales Manager

    (4.8) 21 reviews

  • 5.0 out of 5
    October 3, 2018

    I bought my Subaru a few months back and had the best experience imaginable! I never felt rushed or pressured to make a purchase, but was so confident... in the staff I did! John Leonhard was extremely gracious and made our appointment very comfortable and personal. I would 100% recommend Wayne Subaru to any and everyone who asks! Thanks again John! Ashling & Dan!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Fried

    Business Manager

    (5.0) 126 reviews

    John Leonhard

    Sales Associate

    (5.0) 10 reviews

    Ken Whritenour

    Sales Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    October 1, 2018

    I went in Monday night to look for a nice used Subaru. By Wednesday afternoon, I had my new car. The staff certainly bent over backwards to ensure I was... both happy and satisfied with my purchase. Special thanks to both John Leonhard and Ken Whritenour.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Fried

    Business Manager

    (5.0) 126 reviews

    Nick Gigantes

    Product Specialist

    (5.0) 73 reviews

    John Leonhard

    Sales Associate

    (5.0) 10 reviews

    Ken Whritenour

    Sales Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    October 1, 2018

    I went in Monday night to look for a nice used Subaru. By Wednesday afternoon, I had my new car. The staff certainly bent over backwards to ensure I was... both happy and satisfied with my purchase. Special thanks to both John Leonhard and Ken Whritenour. Recommended !

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about you...r positive experience. Have a great day!


    Worked with:
    David Fried

    Business Manager

    (5.0) 126 reviews

    John Leonhard

    Sales Associate

    (5.0) 10 reviews

    Ken Whritenour

    Sales Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    September 25, 2018

    I just bought a new 2018 Subaru Forester and noticed a little rub in the crease above the drivers window and above the steering wheel. I the sales manager... Anthony Smolt not only fixed that spot , he detailed my whole car over himself. Between, family and friends we must have bought at least 10 cars from this dealership. From the great salesmanship of Joan Vacarro, the thorough walk through of the car by Nick or the expert finance help of David Fried the experience is always made easier.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Fried

    Business Manager

    (5.0) 126 reviews

    Nick Gigantes

    Product Specialist

    (5.0) 73 reviews

    Joan Vaccaro

    Sales Consultant

    (5.0) 28 reviews

    Anthony Smolt

    Assist Sales Manager

    (5.0) 5 reviews

    Joe Wisneski

    Service Manager

    (5.0) 10 reviews

    Dan Trudeau

    Service Advisor

    (5.0) 7 reviews

    Roy Smith

    Service Advisor

    (5.0) 7 reviews

    Frank Thierwechter

    Service Administrator

    NOT RATED

  • 1.0 out of 5
    September 23, 2018

    I would give a a score of zero if it let me. Absolute worst Subaru dealer in the area. Waited well over a half hour, looked at several cars on the lot,... many sales people passed us (didn???t even look at us) and we walked through entire showroom and not even the 3 sales managers acknowledged us. One manager said hi and that was it! This place is small and has next to no inventory and definitely not enough people to help you much less acknowledge you. On my way to Another dealer!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mtnbikered

    I appreciate your response Bob. However just because one person said hi to me doesn¿¿¿t mean that we weren¿¿¿t totally ignored. Not a single person as...ked if we needed help much less acknowledged us. Here¿¿¿s customer 101 that Mark should¿¿¿ve done ¿¿¿Welcome to Wayne Subaru! What brings you in today? Oh that¿¿¿s great, I think we have the right vehicle for you. Unfortunately all of our associates are with clients at the moment but I assure you that the first available associate would be happy to help you find your Subaru¿¿¿. Instead he gave me a smug sorry but we¿¿¿re busy. I expect you to take his side because you¿¿¿ve put him in charge of your business. It¿¿¿s too bad that you don¿¿¿t get to see how much business you lose with the very same people you put so much trust in. Your in a tough spot but I appreciate the offer but we already purchased a Subaru Legacy just like that one on your showroom floor.


    Worked with:
    Mark Waltich

    Sales Manager

    (4.8) 21 reviews

  • 4.8 out of 5
    September 20, 2018

    I would recommend this dealership, with no regrets, great set of guys.no pressure to sell you something you don't want or like,love it keep up the good... work

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Smolt

    Assist Sales Manager

    (5.0) 5 reviews

    Jim Malloy

    Sales Consultant

    (5.0) 52 reviews

    Charles Moltane

    Program Champion

    (5.0) 13 reviews

    Mark Waltich

    Sales Manager

    (4.8) 21 reviews

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