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We went to Wayne Subaru after being severely disappointed by the customer service at Lynnes (which is much closer to our home). What a difference!...
We went to Wayne Subaru after being severely disappointed by the customer service at Lynnes (which is much closer to our home). What a difference! Jim (our sales consultant) met with us twice and gave us unlimited time (we didn’t need much) to make an educated decision about the car we wanted to purchase. After a short conversation, he proposed that we can order the car that will match our expectations 100% rather than buying something they already had in stock. This is what we did. We picked all options, color, additional accessories, put $200 deposit and waited a couple of weeks for the car to arrive at the dealership. The testament to their professionalism is that they don’t overpromise: our car came faster than originally estimated and... IT MATCHED 100% what we ordered (I was actually surprised they REALLY took care of everything). During the process, I spoke to Jim couple of times, and he always provided courteous and friendly service, which made me comfortable. When the car arrived, the Finance Manager ( the younger gentleman who was filling for their “regular” finance manager) was on par with our current experiences. He took the time to explain all extended warranty options with no pressure to pick one over another. We were out of his office in less than one hour. Before we left, Wayne Subaru product specialist spent almost 1 hour giving us the demo of the most important features of the car, which was greatly appreciated. Last but not least, the price we paid was attractive (below MSRP), and it took us less than one hour from the moment we walked in, to a final handshake signifying a deal. Thank you, Wayne Subaru!
Subaru dealership has so far been one of my favorite dearlerships. Joann took her time to emplaon and answer all the questions I had. Great servic...
Subaru dealership has so far been one of my favorite dearlerships. Joann took her time to emplaon and answer all the questions I had. Great service and AWESOME STAFF!
We purchased a new Forrester from Jim Malloy at Wayne Subaru. I have purchased a few car's in my day and I have to say Jim was the finest sales as...
We purchased a new Forrester from Jim Malloy at Wayne Subaru. I have purchased a few car's in my day and I have to say Jim was the finest sales associate I have ever dealt with if he could get 6 stars he would. Everything was up front nothing was hidden.Jim was very professional and we never felt pressured at all. If you are in the market for a new Subaru Wayne Subaru is the place to go and all the associate's are like Jim you can't go wrong. Do not go anywhere else !!!!!