Sarchione Chevrolet

3.2
(59 reviews)
Visit Sarchione Chevrolet
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–8:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (330) 578-1283 (330) 578-1283
Used (330) 578-1153 (330) 578-1153
Service (330) 578-2176 (330) 578-2176

Inventory

See all 305 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2013.
Sarchione Chevrolet in Randolph OH treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. You can also request more information by calling any time!
"Let Our Family Serve Your Family"

Service center

Phone number (330) 578-2176

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

3.2
(59 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Service of 3500

Great Job!! Service counter employees very friendly. Nice common waiting area,

5.0

Service of 3500

Great Job!! Service counter employees very friendly. Nice common waiting area,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting our service department and for leaving the kind words, John. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sarchione Chevrolet of Randolph Team

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5.0

I drove 159 miles to look at a GMC Sierra SLE that I was

I drove 159 miles to look at a GMC Sierra SLE that I was interested in purchasing. My salesman Tyler was fantastic. He was upfront about the price and what the dealership had paid for the vehicle. Very transparent on everything. Explained everything in detail and answered my questions. Polite, professional, and made me feel like family. Tyler told me how he started from cleaning cars until Mr. Sarchione offered him a sales position. Tyler loves his job and it shows. I also worked with Jason in the finance department and he did everything he could to get me the best deal available with the financing. I came in pre-approved with another bank and he crushed their interest rate. Best experience I have ever had purchasing a vehicle. No pressure sale and no pressure for the extras that are available. It's well worth the drive and be sure to ask for Tyler.

5.0

I drove 159 miles to look at a GMC Sierra SLE that I was

I drove 159 miles to look at a GMC Sierra SLE that I was interested in purchasing. My salesman Tyler was fantastic. He was upfront about the price and what the dealership had paid for the vehicle. Very transparent on everything. Explained everything in detail and answered my questions. Polite, professional, and made me feel like family. Tyler told me how he started from cleaning cars until Mr. Sarchione offered him a sales position. Tyler loves his job and it shows. I also worked with Jason in the finance department and he did everything he could to get me the best deal available with the financing. I came in pre-approved with another bank and he crushed their interest rate. Best experience I have ever had purchasing a vehicle. No pressure sale and no pressure for the extras that are available. It's well worth the drive and be sure to ask for Tyler.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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2.0

Was misdirected on the price over the phone.

Was misdirected on the price over the phone. Did like the vehicle but may not have went all the way their had I known the correct price.

2.0

Was misdirected on the price over the phone.

Was misdirected on the price over the phone. Did like the vehicle but may not have went all the way their had I known the correct price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Service appointment

Always a great experience Everyone at the dealership is always there to provide excellent customer service

5.0

Service appointment

Always a great experience Everyone at the dealership is always there to provide excellent customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dawn, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sarchione Chevrolet of Randolph! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sarchione Chevrolet of Randolph Team

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1.0

I hear the commercial on the radio about stress free and

I hear the commercial on the radio about stress free and all about the customer. WHAT A JOKE!!!!

1.0

I hear the commercial on the radio about stress free and

I hear the commercial on the radio about stress free and all about the customer. WHAT A JOKE!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

My vehicle was in for service due to an engine light and

My vehicle was in for service due to an engine light and loss of power steering. I was told by dealership my vehicle needed $5000 worth of parts and labor and it would take 6 to 8 months to get part. I waited almost two months and could not get anything in writing for the estimate from the dealer. I felt like I was being lied to so I had my vehicle towed to a different mechanic. They fixed my Silverado in one day for only $600! It’s running great now. What’s even better is my truck did not even need any of the parts Sarchione told me it needed. Sarchione just wanted to make a big payday off of me. The worst deception I have ever experienced. I would worn customers not to go to their service department you will not get a straight answer and they are not honest!

1.0

My vehicle was in for service due to an engine light and

My vehicle was in for service due to an engine light and loss of power steering. I was told by dealership my vehicle needed $5000 worth of parts and labor and it would take 6 to 8 months to get part. I waited almost two months and could not get anything in writing for the estimate from the dealer. I felt like I was being lied to so I had my vehicle towed to a different mechanic. They fixed my Silverado in one day for only $600! It’s running great now. What’s even better is my truck did not even need any of the parts Sarchione told me it needed. Sarchione just wanted to make a big payday off of me. The worst deception I have ever experienced. I would worn customers not to go to their service department you will not get a straight answer and they are not honest!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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5.0

Thanks Wes!

Wes was super helpful with ordering our new Tahoe and helped us navigate through the issues that came up during the ordering process.

5.0

Thanks Wes!

Wes was super helpful with ordering our new Tahoe and helped us navigate through the issues that came up during the ordering process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

I sent in a request and never got a response/reach out

I sent in a request and never got a response/reach out from them. Very disappointed because I was very interested in the car.

1.0

I sent in a request and never got a response/reach out

I sent in a request and never got a response/reach out from them. Very disappointed because I was very interested in the car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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5.0

Sarchione

Always a great experience at Sarchione . Todd Bollman is a fantastic salesman who is honest and works hard to put you in the vehicle you want.

5.0

Sarchione

Always a great experience at Sarchione . Todd Bollman is a fantastic salesman who is honest and works hard to put you in the vehicle you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Worst service department I have EVER dealt with.

Worst service department I have EVER dealt with. "tell me to call in to set up service for some repairs they would cover. Set up appointment, drove 45 min and sat for three hours only to have service manager tell me they couldn't fix it because they didn't know what they were doing and needed time to "figure it out". Three weeks later and no word from them. I called and was told they didn't have me in their system. Hello, I bought the truck from you and have already been there for one service appointment??? After several minutes were the service manager became rude, I threatened to call an attorney. Guess what? Miraculously they found me in the system within three minutes! Set up another appointment. This time they brought us a "rental" which was a piece of crap that shouldn't be on the road and took the truck to fix. After three weeks of not hearing from them, I called to be told the truck was finished and they would bring it back Friday (22nd) or Monday (25th). Those dates come and go - no truck - no call. I emailed the general manager and advised that it my truck was not fixed and returned by the 29th I would be contacting an attorney. I have not heard back from him yet. Guess now he will be addressing the issue with the Better Business Bureau and my attorney.

1.0

Worst service department I have EVER dealt with.

Worst service department I have EVER dealt with. "tell me to call in to set up service for some repairs they would cover. Set up appointment, drove 45 min and sat for three hours only to have service manager tell me they couldn't fix it because they didn't know what they were doing and needed time to "figure it out". Three weeks later and no word from them. I called and was told they didn't have me in their system. Hello, I bought the truck from you and have already been there for one service appointment??? After several minutes were the service manager became rude, I threatened to call an attorney. Guess what? Miraculously they found me in the system within three minutes! Set up another appointment. This time they brought us a "rental" which was a piece of crap that shouldn't be on the road and took the truck to fix. After three weeks of not hearing from them, I called to be told the truck was finished and they would bring it back Friday (22nd) or Monday (25th). Those dates come and go - no truck - no call. I emailed the general manager and advised that it my truck was not fixed and returned by the 29th I would be contacting an attorney. I have not heard back from him yet. Guess now he will be addressing the issue with the Better Business Bureau and my attorney.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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