MINI of Fairfield County

All went great. I was given a loaner which makes it all work well.

Today was the last day I ever step foot in Mini of Fairfield County. I do NOT recommend getting any type of service done here or purchasing your Mini here.... Every time I have ever gone in to get work on my car I have been taken advantage of, lied to and conned in to unnecessary services. The customer service here is HORRENDOUS. Their manager Lauren Brooks should be ashamed of herself. She treated me as if I was not a paying, loyal customer and she could care less about the issues I was having and even while I was standing in her office, she did not address them. She brushed me off instead. Today I was ultimately told I needed 6 services done on my mini when i went in for an oil change. When i signed in, I was told 3 of them. An hour after i committed to 2 out of 3, they came back with 3 other big services and said they were crucial to my car and i could get into an accident leaving without getting them fixed. So i committed to one of them. This was exaggerated to me and not factual, as moments later I went into the service department and had them show me everything they said was wrong. Some of these parts wouldn?t have needed to be changed for another 2 years. I should have been presented with ALL of this information before my car was ever touched, so i could prioritize anything that needed to be done. I would have passed on a service i committed to when i got there and perhaps chosen to do something else instead. I am disgusted. Do yourself a favor and DO NOT COME HERE. You will regret it. No one should go into a dealership to have work done on their car and not have a clear outline of what work is being done, what work is necessary to their vehicle in priority order, or how much anything will cost.

Very friendly, always on time, caring, answers all my questions and always accommodating

I had already bought at their old location, my same salesman was there to help us

I bought here a pre owned certified Mini. The staff was really helpful especially with my particular situation: I have just moved from abroad and I have... no familiarity with the US systems, DMV etc. Max and Barbara helped me with all the documents and they satisfied all my requests in a very professional way. I for sure recommend Barbara and Max at the MINI of Fairfield County dealer!

We needed a car to drive cross country for 'Mini Takes The States 2016'. Carol was relentless in finding a car that met our needs, it was a Cooper Hardtop... 4dr with snappy colors -- RED with a white top and caps. Joe got right to the bottom line price and we drove off in our new ride. Car prep was excellent and they fit the pick-up appointment into our busy schedule.

When we went into the dealership, we were just planning on doing a test drive. We immediately fell in love with the Countryman. We were so fortunate to... work with Carol Moore as she made negotiating painless. We got even more in the car than we originally thought we needed at a great deal. We were in and out of the dealership in under an hour because of Carol and Steve Patterson in the financial office. I was nervous going into this because I had such a poor/sleazy experience at another dealership, but I am happy to say that my husband and I were beyond thrilled with our experience at MINI and would highly recommend working with Carol Moore to anyone. Now my husband and I, and our families, are obsessed with our new vehicle :).

Leased a 2013 hardtop for 3 years and loved it. Service dept was great. Lease was over so I purchased a new 2016 Hard top 4 door from Barbara Reiniger... and help from Joe Zappulla. Deal was made and everything went smooth all the way to paper signing and driving away!

We had a great experience with Carol at Mini of Fairfield County, she is amazing and our new Mini is the best! I would recommend seeing Carol and getting... a Mini to everyone. Truly brings a smile to my face and a happiness to my heart to drive the car, so much fun.

Joy Teodosio was a wonderful salesperson. She kept me informed about the production and shipping of my Countryman. Joy excelled in getting everything perfect!... Joy spent a lot of time showing me everything about my car before I drove off. She was a pleasure!