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I've been buying cars from Kia for at lease 10 years. Going to stick with them from service to buying more cars. yes, I love Kia.
Stay away from this place!! They do not care about you at all It has been the worst experience we have ever had buying a car, and we have bought from a... lot of crappy places unfortunately. This is by far the worst. We leased 2 cars from here. They raised the price every time we told them that we could't pay that, and then proceeded to sign paperwork even though we said we needed time to think about it. We asked if there was anything that they could do to lower it, so the gave us a year old car which was fine with us. They gave us our price, and then AFTER we signed a contract, they brought up a different contract that we had to pay for because we had already signed the other one and the new contract brought our price back up to what they originally said! We then asked them about the service that they do on the car. It was a one time fee for us to bring our car in 4 times a year to get it serviced. We told them that we didn't want it because we were moving in a few months and they told us that we should still buy it because it worked at any KIA location. Well what do you know, when we moved and went to take it in, they told us it wasn't valid and we had to pay for all of our repairs! So they flat out lied to us just to get our money. Overall, they will tell you all the lies in the world (Im looking at you Javier!!) just to get our money, and then once they had us in the contract, they ran and wont give us any money back for the service plan that we cant use, and customer service just passes us around until we just hang up. STAY AWAY!!!"
Marlos helped us so much in finding the right car! I would recommend him to anyone. The service from everyone was excellent and everyone was so friendly... and willing to help. The process went really smooth as well which was really nice for us first time buyers. Thank you so much to every one at Wastach Front Kia. I love my new car!
*review from Feb 11 which I was asked to remove in exchange for service* I bought a used vehicle that was sold to me as having no wrecks in excellent condition,... only to find out it has $2000 worth of damage and water in the oil- which paperwork proves the dealership knew about but did not disclose to me. I have spent 5 hours today sitting in the lobby and not one manager has come to talk to me. I went upstairs only to find a sales manager- Brandon- who with a huge smirk on his face told me he will not help me and another one who told me to step away since his clients could hear my complaints. It is nearly 2 months later, the corporate office got involved and items have been fixed. Not once have we heard from the owner to assure us this isn't the norm for them.
Do you like getting ripped off? Well you've come to the right place! WFK somehow removes old reviews, go back 3 years and they had 2 stars! Yes only 2... stars! AND to make it better, if you leave a negative review they CALL YOU AND TELL YOU THEY ARE DECLINING TO SERVE YOU ANYMORE! HA! What a joke, this whole place is a giant scam and NO ONE HERE CARES ABOUT YOU. They care about getting you out the door and taking your money. DO NO TAKE YOUR CAR HERE FOR WARRANTY ISSUES! Another dealership told me they shouldn't charge to investigate warranty issues, but WSF sure did! Steer clear and take your hard earned money somewhere else
My family has purchased 3 kias from the Riverdale Kia dealership and will continue to do so. Edwin Sanchez who wears many hats makes sure the mechanics... there keep our vehicles running to perfection.Edwin always greets me with a smile ,asks if I would like a drink ,snack or a shuttle .He keeps me informed of when my car is ready and goes over all that was checked and escorts me to my car. Thank you Edwin and Kia staff for all that you do.You are stellar !.Laurel
AWESOME customer service. Went in to fix my radio and left in a new one instead! All because of the guys in the service department!
Cole was very helpful when we were looking for a new Serento. He was professional and listen to all of our needs. The rest of the staff was awesome also.... I would buy my next car from them.
Amazing customer service they did everything they could to get me a car! Very friendly and welcoming, they’re willing to answer any questions you have.... Best dealership I’ve been to plus I love my new car I definitely made the right choice!
Only KIA touches my car. They always treat me so good! They make me feel that they only work for me! Love you guys!