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Murray Motor Ford

(100 reviews)

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(100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I was impressed with how quickly my car was taken care of. From my first visit to get an estimate, to ordering parts, scheduling and doing the actual repairs, the overall time was about 1.5 weeks! I spoke with Blake and Misty and found them to be knowledgeable and personable. I would highly recommend Murray Motors Collision for any work you need done.

I was impressed with how quickly my car was taken care of. From my first visit to get an estimate, to ordering parts, scheduling and doing the actual repairs, the overall time was about 1.5 weeks! I spoke with Blake and Misty and found them to be knowledgeable and personable. I would highly recommend Murray Motors Collision for any work you need done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ginny, thank you for recommending Blake, Misty, and the rest of the team! We are glad we could help at Murray Mazda!

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Murray Mazda is a great place to buy a car. Our only advice is that if you’re taking a car in for service, be sure to take something to read! Our recent 20k service (oil change, lube, etc.) + inspection took over 2 hours. I wouldn’t mention it but this is a fairly consistent pattern since we’ve been coming here.

Murray Mazda is a great place to buy a car. Our only advice is that if you’re taking a car in for service, be sure to take something to read! Our recent 20k service (oil change, lube, etc.) + inspection took over 2 hours. I wouldn’t mention it but this is a fairly consistent pattern since we’ve been coming here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you have had excellent car-buying experiences here at Murray Mazda! We apologize for any delays in our service department and will be sure to pass this feedback along to our team so that we can continue to improve. See you next time!

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They seemed more than willing to make a deal with us. Definitely very satisfied! Would highly recommended others.

They seemed more than willing to make a deal with us. Definitely very satisfied! Would highly recommended others.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so pleased you left with what you wanted! Come back to Murray Mazda for all your automotive needs.

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Zach and the parts guy were great. I was very pleased with the work that was done on my Mazda CX-50. Nice work guys!

Zach and the parts guy were great. I was very pleased with the work that was done on my Mazda CX-50. Nice work guys!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Donna! Thank you for choosing Murray Mazda and for sharing your experience working with Zach and the team. We look forward to seeing you again! Safe travels in the Mazda CX-50!

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Friendly, competent service. I’ve dealt with this dealership for over 10 years and the service has been excellent. No complaints.

Friendly, competent service. I’ve dealt with this dealership for over 10 years and the service has been excellent. No complaints.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sharlee, thank you for being a loyal customer of ours for over a decade! Your feedback means the world to us here at Murray Mazda. We look forward to seeing you next time!

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Beautiful work great job very professional kept you well informed I will go there again

Beautiful work great job very professional kept you well informed I will go there again

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi JD! Thank you for leaving us this five-star review and for your kind words about our service team at Murray Mazda! We'll see you next time!

Consumer response

Definitely when I’m looking for another car I will visit Murray Mazda

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Pleasant clean great people to deal with. Never have a problem with this dealership would never deal with anyone rlsr

Pleasant clean great people to deal with. Never have a problem with this dealership would never deal with anyone rlsr

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your trust and loyalty, Kay! We're so happy the Murray Mazda team has earned your total confidence!

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Brought my vehicle in for a diagnostic left with more questions then answers, it cost me $250.00 to find out everything I already knew. And wasted 2 weeks waiting on a scan.

Brought my vehicle in for a diagnostic left with more questions then answers, it cost me $250.00 to find out everything I already knew. And wasted 2 weeks waiting on a scan.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Titus was great and took his time showing me how everything worked. I have no complaints with Titus, but when you go on the dealership’ website and it advertises a lease price, it shouldn’t be $100 more a month.

Titus was great and took his time showing me how everything worked. I have no complaints with Titus, but when you go on the dealership’ website and it advertises a lease price, it shouldn’t be $100 more a month.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mamallama! Thank you for sharing your experience at Murray Mazda, and we’ll pass along your feedback about pricing to our team. If you have any outstanding questions or concerns, please don’t hesitate to get in touch.

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Had vehicle in prior to this appointment for my BSM not always functioning properly. Initially the mechanic said he didn’t see any issues, until riding with me, he then saw what I was seeing. Mechanic stated we would start with a recalibration for my issue. I scheduled for this appointment. I was then told by the service manager it was again assessed without issue, dismissing what was previously found. I was told that I was going to have to pay for the mechanics time because nothing was found. This is a vehicle under warranty and my understanding was that it had an issue and there was a repair need. The service manger was very rude and would not consider what I was stating, also stating the mechanic I had was inexperienced with my vehicle. I spoke with his manager and it was then addressed but overall not a good experience.

Had vehicle in prior to this appointment for my BSM not always functioning properly. Initially the mechanic said he didn’t see any issues, until riding with me, he then saw what I was seeing. Mechanic stated we would start with a recalibration for my issue. I scheduled for this appointment. I was then told by the service manager it was again assessed without issue, dismissing what was previously found. I was told that I was going to have to pay for the mechanics time because nothing was found. This is a vehicle under warranty and my understanding was that it had an issue and there was a repair need. The service manger was very rude and would not consider what I was stating, also stating the mechanic I had was inexperienced with my vehicle. I spoke with his manager and it was then addressed but overall not a good experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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