Reviews
Nazario in sales and Luis in service are extremely
Nazario in sales and Luis in service are extremely knowledgeable and helpful throughout the process.
Nazario in sales and Luis in service are extremely
Nazario in sales and Luis in service are extremely knowledgeable and helpful throughout the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service consultant was very polite, but lacked follow
The service consultant was very polite, but lacked follow up. I had to call several times. We went in for AC but when we arrived we said something just happened with transmission. They offered a transmission diagnostic, which was several hundred dollars, which we couldn’t afford. They did say no codes came up on the transmission which if you’re not a car person makes you think OK everything‘s fine. If they had excellent service & considered the customer and age of car, they would’ve suggested their technician take it for a ride to fully test the transmission, prior to a more extensive costly diagnosis and prior to putting in the $1600 AC. When we picked it up, the car was clearly not right, but we trusted the dealer. My son drove it or attempted to drive it on the highway and immediately had to get off the transmission was shot. They did offer a discount on a transmission but we really wanted them to take the compressor back and give us some kind of refund. Sadly we had to sell it for only $450! Really upset and disappointed. They could’ve absolutely done more & we would have bought a used car from them. Instead off to CarMax. I would not recommend the dealer at least not for seevice
The service consultant was very polite, but lacked follow
The service consultant was very polite, but lacked follow up. I had to call several times. We went in for AC but when we arrived we said something just happened with transmission. They offered a transmission diagnostic, which was several hundred dollars, which we couldn’t afford. They did say no codes came up on the transmission which if you’re not a car person makes you think OK everything‘s fine. If they had excellent service & considered the customer and age of car, they would’ve suggested their technician take it for a ride to fully test the transmission, prior to a more extensive costly diagnosis and prior to putting in the $1600 AC. When we picked it up, the car was clearly not right, but we trusted the dealer. My son drove it or attempted to drive it on the highway and immediately had to get off the transmission was shot. They did offer a discount on a transmission but we really wanted them to take the compressor back and give us some kind of refund. Sadly we had to sell it for only $450! Really upset and disappointed. They could’ve absolutely done more & we would have bought a used car from them. Instead off to CarMax. I would not recommend the dealer at least not for seevice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Fernando was great at taking care of everything I needed!
Fernando was great at taking care of everything I needed! 100% recommend for any needs!
Fernando was great at taking care of everything I needed!
Fernando was great at taking care of everything I needed! 100% recommend for any needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
All employees are very welcoming and friendly.
All employees are very welcoming and friendly. Professional I’ll add. I won’t hesitate to call them.
All employees are very welcoming and friendly.
All employees are very welcoming and friendly. Professional I’ll add. I won’t hesitate to call them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I make appointment for oil change I wait for one hour.
I make appointment for oil change I wait for one hour. I pay $104 on my way home. I had to stop in the highway because my hood open he forgot to close when he do the oil change.that is the worst service I have.
I make appointment for oil change I wait for one hour.
I make appointment for oil change I wait for one hour. I pay $104 on my way home. I had to stop in the highway because my hood open he forgot to close when he do the oil change.that is the worst service I have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It’s good and fast I don’t have to waited for long time
It’s good and fast I don’t have to waited for long time for delivery .
It’s good and fast I don’t have to waited for long time
It’s good and fast I don’t have to waited for long time for delivery .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I worked with Trevauhn who helped me trade in my lease
I worked with Trevauhn who helped me trade in my lease and purchase a used suv. He answered all my questions and followed up with me throughout the process. Would recommend Napoli, great dealership!
I worked with Trevauhn who helped me trade in my lease
I worked with Trevauhn who helped me trade in my lease and purchase a used suv. He answered all my questions and followed up with me throughout the process. Would recommend Napoli, great dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fernando was very helpful and funny!
Fernando was very helpful and funny! Thank you! Taught me about my service on my car
Fernando was very helpful and funny!
Fernando was very helpful and funny! Thank you! Taught me about my service on my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your review of Fernando and the team is so appreciated! Thank you for choosing Napoli Nissan.
The service excellent and the staff was very
The service excellent and the staff was very professional. The work was timely done, overall satisfied and cost was affordable.
The service excellent and the staff was very
The service excellent and the staff was very professional. The work was timely done, overall satisfied and cost was affordable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was excellent.
The service was excellent. Fernando took his time to explain everything. I was very pleased with his transparency
The service was excellent.
The service was excellent. Fernando took his time to explain everything. I was very pleased with his transparency
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jay, thank you for your business and your confidence in Fernando - we couldn't ask for nicer feedback. See you next time!