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Best Chevy Dealer in Town
I gave a deposit with my visa Eric held the car for 2 days honored the price gave me extra showed my around the service depth set me up with 1st appointment 😀 showed me everything about my new car Called me a few days later made sure I was fully happy with my purchase what a great dealership MatthewsHargraves best Chevrolet dealer in Michigan
run from this place
I just drove 45 min to buy a car that I was promised was on hold for me. I got their and they told me it was sold and tried to sell me a totally different vehicle. The show room looks like it is from the 20's. The sales team is out of touch. To top it off the $70k truck they had on the showroom floor was covered in dirt. I buy a new truck every year and have been all over the state to different dealerships. This dealership is by far the worst of all. It is not even worth 1 star in my opinion. I believe it was a scam in the first place as they didn't not even try to call me to cancel the appointment which was the first one of the day. I have contacts at GM and plan to share my experience.
Oil change and tire rotation.
It took 3 hours to get my oil changed and tires rotated. I will never go to this dealership again.
Doug sorry for the delay and appreciate the feed back, I Pulled the repair order and seen we had 5 other repair lines so with the oil change 6. Possible we did not communicate correctly on time, An oil change we can complete with a tire rotation in 1 hour we also had a Wheels balance 30 min , MPVI inspection 15 min, a vehicle emissions update to load which is 45 min down load from GM, Installed Ethanol defense and motor oil additive which both take 15 min. I don't think we could have gotten the vehicle completed much quicker and not give up Quality of work, so will work on communication on the scope of work and timeline of completion. However the next time you can make it in for service please let me know I'll take $50.00 off you service.. Thanks for the business! Mike firstname.lastname@example.org
Making your auto buying process stress-free!
They're the best I've worked with, this made my sixth new vehicle!
Very good experience nice consumer service time was great
The entire process and staff were great from start to finish. I didn't feel pressured, everyone was very friendly, helpful, and honest about what was needed for my GMC Terrain.
Oil Change on Equinox
Service person was knowledgeable and explained the work to be done. Cost and time estimate were very accurate.
DO NOT BUY USED CARS HERE
Purchased my FIRST vehicle from here April 1st (yes it was used). I absolutely love it!! Jeremy was a great salesman. However, April 6th my check engine light popped on. Yes only after 4 1/2 days of driving my new car. Jeremy helped inform me on the vehicles condition I believe to the best of his knowledge. It was sold to me “AS IS”meaning very little warranty. However, when I called them to see if they could simply see why the check engine light went on 4 days after me buying it they said I would be paying over $100 just for them to look at it. Instead I took it to belle tire to have them check it out for the same price. The great guy from belle tire said the fuel neck was bad ($600 fix) as well as the water pump ($400 fix). Im forced to pay nearly $1500 in repairs/labor I was unaware of. The guy from belle tire knowing I just purchased the vehicle said there was absolutely NO WAY the dealer did not know of these issues. SO TODAY (april 13th) After them telling me they cannot see why my check engine light was on for free 4 days after buying the vehicle I decided to pay the $100 fee at belle tire for them to tell me what’s wrong with it. As stated in my previous review the fuel neck, and water pump was bad ($1500 fix). In exchange for my honest review here they decided to call me and tell me to bring my car in at 7am today for a free diagnostic AFTER the fact they denied the first time and I already paid the $100 at belle tire. My sales rep said they would most likely be able to replaced the most expensive part (fuel neck) FOR FREE. Which was the whole reason I’d even waste my time to drive out here. Anyways I drive the 40 miles from my house to the dealer at 6am for them to tell the exact same thing and that they WILL NOT BE REPLACING IT FOR FREE. Therefore biggest waste of time on my day off let alone the $30 I had to pay for an Uber after they said I wouldn’t get my car back till tomorrow (even though I got it back 10 min after I left in my UBER). Oh and this isn’t even the WORST part. They said my power steering was leaking pretty bad and that it is worse than the other two problems and that it’s practically UNSAFE, but told me they would not look at it for free and that’d I’d be charged $140 for them to tell me what’s wrong with it. But shouldn’t they already know what’s wrong it if I bought it a week ago FROM THEM, must’ve been too lazy to fix it. GREAT IDEA SENDING A 21 YEAR OLD GIRL HOME DRIVING 40 MILES KNOWING MY POWER STEERING COULD GO OUT. Oh and I also found 2 holes in my frame HAHA just something else that’s unsafe and will eventually get worse. Apparently I could get $100 if I refer someone here but I don’t even care PLEASE NEVER BUY A USED CAR HERE THEY ARE UNSAFE!!! you do not want to end up like me a 21 year old broke college student now having to pay $2500 in repairs after purchasing their first vehicle.
My third and final lease through them. They screwed me over. There was an issue with my family code and when I left a voicemail asking what exactly I needed to do I was ignored until it was too late
Bad business practices
I was set to buy a vehicle today. I was told the vehicle would be waiting for me this morning. I sat for 30 minutes waiting only to be told the vehicle was “just sold” They would not take a deposit to hold it. VERY DISAPPOINTED not a good way to do business.