H+H Chevrolet

Our recent warranty/recall service work at H&H was facilitated thru advisor Joshua Erspamer, and was completed quickly and efficiently, way faster than expected. I told him we would need to have our 2024 Traverse back by a specific timeframe as we needed it for our imminent vacation travel, and Josh managed to get the shop crew to prioritize our need. He was very supportive/friendly and also provided good advice regarding potential future needs. We were also provided with a new Chevy rental vehicle during the interim timeframe that met our temporary needs.

Willing engage in fraudulent bait and switch pricing tactics via other platforms than their website.

When it comes to this dealership the sales and finance department is great. When it comes to follow up customer service and especially the service department this is the worst I have ever heard of or got the horrible experience of dealing with. The service adviser and rental agents are great and go above and beyond. However the are handcuffed by absolute garbage leadership and managers. I bought my brand new 24’ 2500HD from them and loved the pickup. Handled my warranty work well but with only 5,800 miles on it scheduled the first oils change and added some accessories. When I received the pickup back it was in the worst condition possible. The wrong accessory was installed, they spilled DEF down the entire side of the truck and left the puddle in the side box step. There was oil splattered down the passenger side rear door, on a white pickup mind you. And the worst they scratched the side of the box. Now the corrected the box and got the correct mud flaps installed while picking up my pickup form out of town and returning it. Ended up going to the body shop to have the box repainted to fix the scratch. When I contacted the service manager, Don, he had few words and only advised they would fill it up. My service advisor Crystal was fantastic and just the middle man stuck in the middle of a horrible situation. After 5 days in a non diesel loaner they returned my pickup to me with everything corrected. However I was very disappointed with the bill I received in the end and was advised it was the best they could do due to the cost of fixing the scratch that THEY CAUSED! They did give a small discount but after putting many miles on the pickup going to and from the dealership, the headache of being without my heavy duty diesel pickup, and having to delay my vacation due to not being able to tow my large camper with the loaner provided. I jumped through hoops to try and accommodate getting things corrected but in the end am very disappointed with the service and bill in the end. I have told others to purchase through this dealership but after this experience have changed my view. Do not go to this dealership because when it comes to it, once you sign the purchase paperwork they could give two craps less how you or the vehicle are treated afterwards. To my friends who I advised to go here I apologize and pray you don’t have to go through what I have. To those looking DO NOT go to HandH!! Go anywhere but here. I may still have benefits left but I will never set foot in this dealership again. Ever ever again. I hope the overall manager sees this and contacts me for further information because I would love to lay it all out even more than this review.

Everything thing was perfect. I was greeted immediately and the work was completed in a timely manner. The only thing missing is I did not get a copy of my bill emailed to me.

I have purchased two vehicles from them and both experiences have been great both with the sales and the finance teams.

The dealership and their team members are very accommodating and very helpful and the service is excellent

Clear directions regarding how to proceed; the technician who greeted me explained everything to me; check-in was simple and straightforward. I told the technician about a couple of things that I was concerned about and he assured me they would take a look. The waiting room area was bright, clean and offered refreshments that were appreciated. Car was serviced and returned to me in less than an hour, cleaned and feeling better than new.

Ronell always does a great job taking care of any issues i come to him with and it is always repaired right the first time.

Had a signed agreement that they then tried to change the pricing on and eventually did not follow through - said they couldn’t get the vehicle.

Although there was nothing wrong with the old facility, the new location really takes the dealership to a more elite level. The amenities combined with the professionalism of the staff puts H&H on the top shelf of companies to conduct business with.