Reviews
Mike was great to work with in service. Got me in on short notice and was able to get my vehicle back within a very short of amount of time.
Mike was great to work with in service. Got me in on short notice and was able to get my vehicle back within a very short of amount of time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always quality service.with a smile from quality technicians. Company that cares about its customers.
Always quality service.with a smile from quality technicians. Company that cares about its customers.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very knowledgeable and friendly people working at this dealership. Service department was on time and very helpful with what they did.
Very knowledgeable and friendly people working at this dealership. Service department was on time and very helpful with what they did.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service, body shop, and staff were very professional, courteous, and kept us informed through the entire process. Experience was pleasant and professional.
Service, body shop, and staff were very professional, courteous, and kept us informed through the entire process. Experience was pleasant and professional.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I will only take my car to GANLEY Buick as they are fast & honest with anything about your vehicle. All the staff are very professional & kind.
I will only take my car to GANLEY Buick as they are fast & honest with anything about your vehicle. All the staff are very professional & kind.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Aaron was great. He made things easy and stress-free and was never pushy. Highly recommend working with Aaron!
Aaron was great. He made things easy and stress-free and was never pushy. Highly recommend working with Aaron!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a certified pre-owned vehicle, 2020 Buick Encore GX with 19,845 mi, picked up the vehicle, drove it twice, a total of about 30 miles, and the battery went dead. Hooked it up to a battery charger but the battery was totally dead. Even the wipers wouldn't work. I contacted the dealership and was told since it was sold "as is" they wouldn't do anything for me because, basically I didn't purchase their service contract for over $4300! My 69 yr old bf went up there to speak to the manager and he told him they can't replace every battery in every vehicle they sell. My bf told him since they're a certified pre-owned dealership they should have at least replaced a 7 year old battery since they are supposed to do a 100+ point inspection. The manager just looked at him. You can't tell me they didn't KNOW the battery was out of date!! Had to wait a month before my bf could replace the battery cuz he had a broken ankle - and again he's 69 yrs old- which they CLEARLY KNEW he had a broken ankle cuz he went up there with the cast still on to speak to the manager!! And they made him stand there waiting as the manager was chatting with one of the staff before acknowledging him when he finally broke into their conversation! I can only imagine if I would have had to have it towed to a service station and paid someone to replace the battery including the tow!!! BEWARE UNLESS THEY SUCKER YOU INTO THEIR $4300+ SERVICE CONTRACT!!! SHAME, SHAME, SHAME ON THEM!!!
I purchased a certified pre-owned vehicle, 2020 Buick Encore GX with 19,845 mi, picked up the vehicle, drove it twice, a total of about 30 miles, and the battery went dead. Hooked it up to a battery charger but the battery was totally dead. Even the wipers wouldn't work. I contacted the dealership and was told since it was sold "as is" they wouldn't do anything for me because, basically I didn't purchase their service contract for over $4300! My 69 yr old bf went up there to speak to the manager and he told him they can't replace every battery in every vehicle they sell. My bf told him since they're a certified pre-owned dealership they should have at least replaced a 7 year old battery since they are supposed to do a 100+ point inspection. The manager just looked at him. You can't tell me they didn't KNOW the battery was out of date!! Had to wait a month before my bf could replace the battery cuz he had a broken ankle - and again he's 69 yrs old- which they CLEARLY KNEW he had a broken ankle cuz he went up there with the cast still on to speak to the manager!! And they made him stand there waiting as the manager was chatting with one of the staff before acknowledging him when he finally broke into their conversation! I can only imagine if I would have had to have it towed to a service station and paid someone to replace the battery including the tow!!! BEWARE UNLESS THEY SUCKER YOU INTO THEIR $4300+ SERVICE CONTRACT!!! SHAME, SHAME, SHAME ON THEM!!!
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I purchased a certified pre-owned vehicle, 2020 Buick Encore GX with 19,845 mi, picked up the vehicle, drove it twice, a total of about 30 miles, and the battery went dead. Hooked it up to a battery charger but the battery was totally dead. Even the wipers wouldn't work. I contacted the dealership and was told since it was sold "as is" they wouldn't do anything for me because, basically I didn't purchase their service contract for over $4300! My 69 yr old bf went up there to speak to the manager and he told him they can't replace every battery in every vehicle they sell. My bf told him since they're a certified pre-owned dealership they should have at least replaced a 7 year old battery since they are supposed to do a 100+ point inspection. The manager just looked at him. You can't tell me they didn't KNOW the battery was out of date!! Had to wait a month before my bf could replace the battery cuz he had a broken ankle - and again he's 69 yrs old- which they CLEARLY KNEW he had a broken ankle cuz he went up there with the cast still on to speak to the manager!! And they made him stand there waiting as the manager was chatting with one of the staff before acknowledging him when he finally broke into their conversation! I can only imagine if I would have had to have it towed to a service station and paid someone to replace the battery including the tow!!! BEWARE UNLESS THEY SUCKER YOU INTO THEIR $4300+ SERVICE CONTRACT!!! SHAME, SHAME, SHAME ON THEM!!!
I purchased a certified pre-owned vehicle, 2020 Buick Encore GX with 19,845 mi, picked up the vehicle, drove it twice, a total of about 30 miles, and the battery went dead. Hooked it up to a battery charger but the battery was totally dead. Even the wipers wouldn't work. I contacted the dealership and was told since it was sold "as is" they wouldn't do anything for me because, basically I didn't purchase their service contract for over $4300! My 69 yr old bf went up there to speak to the manager and he told him they can't replace every battery in every vehicle they sell. My bf told him since they're a certified pre-owned dealership they should have at least replaced a 7 year old battery since they are supposed to do a 100+ point inspection. The manager just looked at him. You can't tell me they didn't KNOW the battery was out of date!! Had to wait a month before my bf could replace the battery cuz he had a broken ankle - and again he's 69 yrs old- which they CLEARLY KNEW he had a broken ankle cuz he went up there with the cast still on to speak to the manager!! And they made him stand there waiting as the manager was chatting with one of the staff before acknowledging him when he finally broke into their conversation! I can only imagine if I would have had to have it towed to a service station and paid someone to replace the battery including the tow!!! BEWARE UNLESS THEY SUCKER YOU INTO THEIR $4300+ SERVICE CONTRACT!!! SHAME, SHAME, SHAME ON THEM!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dawn, thank you for your feedback. We are sorry that your experience at Ganley Buick GMC Strongsville did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Awesome experience with Aaron Farnsworth in purchasing a new Buick Encore GX. Personal and Professional!! After 58 years of marriage we have purchased MANY cars and this was by far one of our more pleasant experiences!!! We will be recommending Ganley to our Friends!! Thank you again!!
Awesome experience with Aaron Farnsworth in purchasing a new Buick Encore GX. Personal and Professional!! After 58 years of marriage we have purchased MANY cars and this was by far one of our more pleasant experiences!!! We will be recommending Ganley to our Friends!! Thank you again!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind words, we are so glad to hear about your positive experience! We strive to provide personal and professional service to all of our customers. Enjoy your new Buick Encore GX and we look forward to continuing to serve you in the future. Thank you for choosing Ganley.
I went to two other GMC dealerships and settled on Ganley because of Aaron Farnsworth. From the moment we started talking I could tell he was honest about what I should buy. He was a big help in assisting me through the whole process and this big investment. I made the right choice going to ganley Buick GMC
I went to two other GMC dealerships and settled on Ganley because of Aaron Farnsworth. From the moment we started talking I could tell he was honest about what I should buy. He was a big help in assisting me through the whole process and this big investment. I made the right choice going to ganley Buick GMC
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car