Ganley Buick GMC

Best Automobile buying experience EVER! From the salesman Steve Lyons who did not pressure us in any way whatsoever. I recommend seeing Steve Lyons when purchasing or leasing from this store! As well as Alexandra Betras in the finance department who is really on top of her game and you can tell really cares about her customers! Thank you Steve and Alexandra for making me feel like royally the entire time I was I was shopping, trading and purchasing my Brand New Buick Encore GX xx. Best car I have ever owned or ever will own! Floats on air and the warranty that Alexandra was able to work into our loan is by far second to none! So to everyone at Ken Ganley Buick in Strongsville keep up the work at exceeding customers satisfaction and you will have customers for life from us and all my family and friends I will be sending them straight to you. So I hope Ken Ganley Buick recognizes what a crucial part of the team that Steve and Alexandra are. Thank you again for your caring, Compassion and utmost Professionalism. Thank you Robert McCourt & Scott Bishop

Amazing customer service. Mike, in the service department was wonderful to work with. I have used other GMC dealerships, but this one I will always rerun to. Thank you GMC Strongsville.

Mike was great to work with in service. Got me in on short notice and was able to get my vehicle back within a very short of amount of time.

Always quality service.with a smile from quality technicians. Company that cares about its customers.

Very knowledgeable and friendly people working at this dealership. Service department was on time and very helpful with what they did.

Service, body shop, and staff were very professional, courteous, and kept us informed through the entire process. Experience was pleasant and professional.

I will only take my car to GANLEY Buick as they are fast & honest with anything about your vehicle. All the staff are very professional & kind.

Aaron was great. He made things easy and stress-free and was never pushy. Highly recommend working with Aaron!

I purchased a certified pre-owned vehicle, 2020 Buick Encore GX with 19,845 mi, picked up the vehicle, drove it twice, a total of about 30 miles, and the battery went dead. Hooked it up to a battery charger but the battery was totally dead. Even the wipers wouldn't work. I contacted the dealership and was told since it was sold "as is" they wouldn't do anything for me because, basically I didn't purchase their service contract for over $4300! My 69 yr old bf went up there to speak to the manager and he told him they can't replace every battery in every vehicle they sell. My bf told him since they're a certified pre-owned dealership they should have at least replaced a 7 year old battery since they are supposed to do a 100+ point inspection. The manager just looked at him. You can't tell me they didn't KNOW the battery was out of date!! Had to wait a month before my bf could replace the battery cuz he had a broken ankle - and again he's 69 yrs old- which they CLEARLY KNEW he had a broken ankle cuz he went up there with the cast still on to speak to the manager!! And they made him stand there waiting as the manager was chatting with one of the staff before acknowledging him when he finally broke into their conversation! I can only imagine if I would have had to have it towed to a service station and paid someone to replace the battery including the tow!!! BEWARE UNLESS THEY SUCKER YOU INTO THEIR $4300+ SERVICE CONTRACT!!! SHAME, SHAME, SHAME ON THEM!!!

I purchased a certified pre-owned vehicle, 2020 Buick Encore GX with 19,845 mi, picked up the vehicle, drove it twice, a total of about 30 miles, and the battery went dead. Hooked it up to a battery charger but the battery was totally dead. Even the wipers wouldn't work. I contacted the dealership and was told since it was sold "as is" they wouldn't do anything for me because, basically I didn't purchase their service contract for over $4300! My 69 yr old bf went up there to speak to the manager and he told him they can't replace every battery in every vehicle they sell. My bf told him since they're a certified pre-owned dealership they should have at least replaced a 7 year old battery since they are supposed to do a 100+ point inspection. The manager just looked at him. You can't tell me they didn't KNOW the battery was out of date!! Had to wait a month before my bf could replace the battery cuz he had a broken ankle - and again he's 69 yrs old- which they CLEARLY KNEW he had a broken ankle cuz he went up there with the cast still on to speak to the manager!! And they made him stand there waiting as the manager was chatting with one of the staff before acknowledging him when he finally broke into their conversation! I can only imagine if I would have had to have it towed to a service station and paid someone to replace the battery including the tow!!! BEWARE UNLESS THEY SUCKER YOU INTO THEIR $4300+ SERVICE CONTRACT!!! SHAME, SHAME, SHAME ON THEM!!!