Pamby Chrysler Jeep Dodge RAM

I have used Pamby service a number of times over the years, in part because finding competent Dodge service in the Danbury area seems to be a challenge. Pamby was generally competent, if a bit pricy. Unfortunately it looks like their service has gone rather sharply down hill. 3 years ago I had to replace the navigation/radio unit on my Dodge Charger. I was told the factory unit was no longer available, but they had an Alpine unit they could put in as a drop in replacement. And it did drop in, although I didn't find out until later that it had no Sirius capability, and such service couldn't be added. Not critical, so I just lived with it. Recently I lost the navigation and clock capabilities on the Alpine unit. Since the radio continues to work, I suspect a problem with the satellite antenna connection, so I tried to schedule an appointment to get it diagnosed. I didn't want to drop it off and wait a day or two for the work to be done (since diagnosis should not take a huge amount of time), but the service desk indicated that was my only option. I asked to speak to a manager, and that broadened my options, since they had some "waiting" slots later in the week. But in further discussion, it was clear they didn't have anyone who actually knew about Alpine units available to work on it. So they stuck me with an Alpine unit that was not a true replacement, and further they have no service for the replacement. Perhaps they are still okay for the simple stuff -- they are far enough away that I don't use them for that. But frankly this whole episode leaves me with a bad taste in my mouth, and I can no longer recommend them for anything significant.

They actually think if a practice is legal it is ethical. This is the worst service and purchase I have ever made. I would say to stay away.

Great service , willing to offer multile options. best pricing availabe. Bought our Jeeps here since 1984. Never disappointed.

Thought I would buy local but didn't realize I would pay such a premium. Never again. I should have known when they didn't even know the lease deals on the company website. nice but young and dumb.

Jordan Ramey, our Sales Consultant was awesome. He was polite, professional, and very knowledgeable. Truly an asset to Pamby Motors. We also had the pleasure of dealing with the owner, John (Pamby) Pambianchi. It is obvious from the minute you set foot in the dealership that they truly are a family business and welcome you and treat you like family as well. My wife and I have owned two Jeep Wranglers in the past and went to Pamby for a rare find. We were given a fair appraisal of out Rubicon Unlimited on trade, and the deal on the new Wrangler Unlimited Rubicon X Package could not be beat. We also had the pleasure of working on financing with Tom, the Business Manager. The finance options presented were spot on with a pre-approval we received before going to the dealership. We financed through the dealership with no regrets and for convenience. Why not, it was a no brainer. Thank you to the Pamby family for one of the best car buying experiences we have EVER had! Not only will we highly recommend Pamby Motors to our friends, family, co-workers and anyone we know in the market for a vehicle, but we will surely be back. Thank you so very much!!! G&K Budd!

Wonderful car shopping experience. NOT pushy!! Jordan helped us with all our questions. Thanks !

Thank you Jordan and Tom for making the entire process so smooth. We love our new Jeep!

Have owned Jeeps in the past and had our eye on the Jeep Wrangler Unlimited. Stopped in for a simple look and walked out an hour later owning this hot Black Unlimited Altitude SE ... just what I was looking for. Love the vehicle and the experience I had with the folks at Pamby.

I went in looking for a used car and the guys at Pamby helped me with leasing a brand new 2012 Jeep Liberty. They got me the best deal and interest rate per the promotion that was going on. All my questions were answered in a timely fashion and it wasn't too long after that I picked up my Jeep. All the departments are organized, friendly and knowledgeable. I look forward to my ongoing relationship with Pamby.

If you are in the market for a new vehicle and a great sales experience stop by Pamby and ask for Jordan Ramey. Jordan and the sales manager Tom are knowledgeable and overall superb to work with from start to finish.