Sierra Mazda

Shelby, thank you for your honest feedback, and I'm very sorry to hear about your experience. This is not the level of service we strive to provide at Sierra Mazda. Your time and interest should have been treated with urgency and respect, and we clearly fell short. We take your comments seriously and will use them to improve our communication and follow-up processes. If you're open to it, we’d appreciate the chance to make things right—please feel free to reach out directly at (815)433-1667. ----George

Thank you for the 5-star review. We're so glad to hear you had a great experience at Sierra Mazda. Our sales team truly appreciates your kind words—it was a pleasure working with you! Enjoy your new vehicle!

Glen, Thank you so much for taking the time to share your positive experience with Sierra Mazda! We truly appreciate you making the six-hour drive and placing your trust in us for a sight-unseen purchase. We are absolutely delighted to hear that your concerns about the trade-in valuation were unfounded and that Robert and Annie provided you with an efficient and honest transaction. Your words about their integrity and our commitment to being true to our word mean a great deal to us. At Sierra Mazda, we strive to build trust with our customers and ensure a transparent and positive car buying experience, even when dealing with out-of-state purchases. It's fantastic to know that we met your expectations and that you felt valued as a customer. Thank you again for your hearty recommendation. We are thrilled you are happy with your new vehicle and wish you many safe and enjoyable miles!

I'm thrilled to hear that Robert provided such helpful assistance in finding your family a new SUV. It's always reassuring to work with someone who not only possesses knowledge about the vehicles but also demonstrates kindness and understanding throughout the process.

It's great to hear such high praise for Robert! A professional salesman who is both knowledgeable about vehicles and respectful to customers can truly make all the difference in the car-buying process. It's clear that Robert's dedication to providing excellent service shines through, and his ability to make the experience fast and easy is undoubtedly appreciated by many. Thank you for sharing your positive experience.

It's fantastic to hear that Robert has provided such exceptional service, making your car-buying experiences memorable and enjoyable! The fact that you've returned three times speaks volumes about the level of satisfaction you've experienced with him. Thank you for sharing your positive feedback.

I'm thrilled to hear that you had such a positive experience finding the perfect vehicle to fit your needs! Providing excellent assistance and ensuring that customers find exactly what they're looking for is always our top priority.

Thank you for taking the time to share your feedback. We appreciate your honesty and understand your desire to provide a neutral rating. It's great to hear that you've had excellent service from the salesperson who sold you three cars from another location. We strive to maintain high standards of service across all our locations, and we're glad that your experience with our salesperson was positive.

Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that Robert has consistently provided you with excellent service throughout your vehicle purchases. Going above and beyond to assist both before and after the sale is something we take pride in, and we're glad that Robert has exemplified this commitment. Your recommendation to family and friends means a lot to us, and we look forward to continuing to serve you.

I'm thrilled to hear about your positive experience with Robert! It sounds like he went above and beyond to ensure you found the perfect vehicles. His transparency, informative nature, and dedication to helping you find what you needed are truly commendable traits in a professional.