Bob Thomas Ford

Great experience. The salesman Anthony was very knowledgeable And it was great working with the finance guy George

On 12/19/2022, I had a sales offer in writing from Bob Thomas Ford in Hamden, CT. It included a $1000 trade in assistance, and I was offered $12,500 for my car. Again, this was in writing and came from the sales manager. When I called the following day to consummate the sale, the manager told me he had erred on the trade-in-allowance blaming his general manager who stated he was paying too much for my trade. They reduced it by $500. In addition, he stated his trade-in assistance of $1,000 was no longer available. The attempted to sell me the car for over $2,000 over what was in writing 24 hours earlier. I then contacted the General Manager, Colby Pinette who stated because I had not given them a check, the dealership was not responsible. Having worked for the Judicial branch of government for fourteen years, I will open a case with the State Attorney's Office tomorrow. In addition, I am seeking the counsel of an attorney to see if litigation is an option. I am also going to do some research on Ford and who is responsible for its franchisors to tell them how I was treated. I have just given you the facts. You must determine for yourselves whether or not you wish to patronize this Hamden store

Kudos to Gary in service. He was able to schedule a repair of my daughters car on a last minute notice. Our lives would have greatly inconvenienced out family. Realizing our predicament, Gary took the time to question the staff in the shop about the chances of getting the car fixed that day. Needless to say, he was successful, and I picked up the car the same day - good as new. In a day when customer service is rare, Gary demonstrated not only his committment to me, the customer, but also, to you, the employerr. Thank you again, Gary.

I went to Bob Thomas to collect some car brochures. Got a bunch of them. The salesman knew I could never be buying a new car. Yet he let me run off with one of each of the twenty or so on offer.

Just wanted to give a shout out to Gary. His Professionalism has always been outstanding. He goes out of his way to ensure all bases are covered and the work results have always mee highest standards. Highly recommend service, when needed, before performed at Bob Thomas.

Demeaning to women and unwilling to respect Coronavirus safeguards. Yuck!!!! He asked for my husband when I'm very capable of handling the buying power in our family. Actually, I am the buying power in our family.

I purchased a used car from this dealership last week. I was very impressed that they didn’t use gimmicks, slick sakes tactics or pressure. I was treated like family. AJ was a patient salesman, and George gave me an incredible rate for a loan. They both got to know me as a person. This dealership was different from others I’ve dealt with because it was a relaxed experience, and they were honest and caring.

Mark from the onset, AJ on the handoff, Joe on the trade-in and George in the business office...such an easy and fair process start to finish. How often do you remember 4 names like that?? And the SUV we bought is 100% one of a kind. Glad we did business here and recommend to all others!

I asked a price of installing a hood deflector on my 2019 ranger, they told me it would take a hour to install, what a joke. Here I am trying to give business to your shop and you want to charge a hours labor to install it, what joke. I won’t be back to you dealership. I figured you were the closet dealer to me. I would go out of my way not to have work done in Hamden.

Driver’s side door misaligned on my wife’s Lincoln MKX after dealership it was purchased from tightened a loose bolt by the hinge on the door. Took it back to them twice to align it properly without success. Decided to try Bob Thomas. John Furino in the body shop fixed the door within 5 minutes. Very impressed and appreciated. If I’m in the market for a Ford in the future, I will be going to Bob Thomas. Thanks.