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Used 888-717-9396 Email Dealer
Service 888-718-0505

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Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 3:30 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 11:00 AM - 4:00 PM
Mon 8:00 AM - 4:30 PM
Tue 8:00 AM - 4:30 PM
Wed 8:00 AM - 4:30 PM
Thu 8:00 AM - 4:30 PM
Fri 8:00 AM - 4:30 PM
Sat 7:30 AM - 3:30 PM
Sun Closed
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Reviews

3.7
Average based on 9 reviews.
  • Great Purchase Experience

    I went to Bob Thomas Ford looking for a new car after twelve years in my Explorer. I worked with Colby who was very knowledgeable, helpful, and co...

    Dealer Response

    Thank you so much for taking the time and effort to write a review about your positive experience with our dealership! Your business is important...


    Show Full Review

    I went to Bob Thomas Ford looking for a new car after twelve years in my Explorer. I worked with Colby who was very knowledgeable, helpful, and courteous. Bob Thomas also met with me to welcome me to the dealership and let me know he was at my service. I expected to leave with a certified pre-owned Explorer. Colby showed me the new Flex with the eco-boost engine and I was sold. No high pressure sales, just great service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time and effort to write a review about your positive experience with our dealership! Your business is important to everyone in all of Bob Thomas Ford's departments as we want to be your only source where you'll know that you'll always be completely satisfied! We know that we have to earn your business every day which is just part of the reason why Bob Thomas Ford has one Ford's Presidents Award not once, but twice in recent years. Thanks again for your review!


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  • Unnecessary Alignment

    Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, ...

    Dealer Response

    First and importantly is an apology for not responding to this review which we did not receive notice of until recently. About 2 years ago the d...


    Show Full Review

    Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    First and importantly is an apology for not responding to this review which we did not receive notice of until recently. About 2 years ago the dealership installed a brand new, state-of-the-art alignment system and offers all customers a no charge alignment check. I can't answer for Firestone or Town Fair Tire's opinion but Bob Thomas Ford's state-of-the-art alignment equipment tested your vehicle and the results were that the vehicle needed an alignment. The competition may have been trying to compete with the dealership on price by telling you that $130 is an excessive fee for an alignment along with telling you that the alignment. The dealership is not interested in selling unnecessary alignments as the department is always very busy with service work on other customers' vehicles. Hopefully you'll come back to us in the future and give us another opportunity to you that we have your best interest in mind!


    Hide Full Review
  • Unnecessary Alignment

    Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, ...

    Dealer Response

    First and importantly is an apology for not responding to this review which we did not receive notice of until recently. About 2 years ago the d...


    Show Full Review

    Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, the service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    First and importantly is an apology for not responding to this review which we did not receive notice of until recently. About 2 years ago the dealership installed a brand new, state-of-the-art alignment system and offers all customers a no charge alignment check. I can't answer for Firestone or Town Fair Tire's opinion but Bob Thomas Ford's state-of-the-art alignment equipment tested your vehicle and the results were that the vehicle needed an alignment. The competition may have been trying to compete with the dealership on price by telling you that $130 is an excessive fee for an alignment along with telling you that the alignment. The dealership is not interested in selling unnecessary alignments as the department is always very busy with service work on other customers' vehicles. Hopefully you'll come back to us in the future and give us another opportunity to you that we have your best interest in mind!


    Hide Full Review
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Service & Repair

About Our Dealership

Dealer on Cars.com since April 2008

Bob Thomas Ford's coveted reputation for customer service and satisfaction is a direct result of delivering what the customer wants. Out relaxed atmosphere extends through every department with every employee dedicated to customer satisfaction...your satisfaction!

"Where Your Friends & Neighbors Buy Their Cars!"