Reviews
They were open early and I was able to take my car in and
They were open early and I was able to take my car in and still go to work, they completed the job on the same day and gave me a loaner so I was very pleased with the way they took care of me.
They were open early and I was able to take my car in and
They were open early and I was able to take my car in and still go to work, they completed the job on the same day and gave me a loaner so I was very pleased with the way they took care of me.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Car was left dirty, they didn’t bother to clean up after
Car was left dirty, they didn’t bother to clean up after themselves. We had them put on aftermarket headlights, but they didn’t hook them up correctly and said it wasn’t their problem to redo them because they worked when they tested them but when it was taken off a lot, they didn’t work properly and told my son they wouldn’t fix it and it’s our problem very unprofessional would not tell people to come here
Car was left dirty, they didn’t bother to clean up after
Car was left dirty, they didn’t bother to clean up after themselves. We had them put on aftermarket headlights, but they didn’t hook them up correctly and said it wasn’t their problem to redo them because they worked when they tested them but when it was taken off a lot, they didn’t work properly and told my son they wouldn’t fix it and it’s our problem very unprofessional would not tell people to come here
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Steven, the light was not part of the loss on your vehicle. Your insurance company does not pay for diagnosis and installation of parts that are not part of the loss from an accident. We installed the aftermarket light as a courtesy to you. The headlight needs to be diagnosed to find the issue, but that was not covered under your insurance claim. You declined the headlight diagnosis. We have been in touch with the insurance company and assured all authorized repairs were completed correctly. We were prepared to clean your car. However, you instructed our team not to clean your car because you needed it ASAP and would take care of it yourself. We offered for you to come in at another time, convenient to you, to diagnosis your light issue and to clean your car. That offer still stands.
Outstanding service from start to finish.
Outstanding service from start to finish. Prompt and professional, exceeded my expectations in every way.
Outstanding service from start to finish.
Outstanding service from start to finish. Prompt and professional, exceeded my expectations in every way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Been leasing cars there for years, would not go anywhere
Been leasing cars there for years, would not go anywhere else! All employees I’ve encountered are courteous and very knowledgeable on their vehicles Service department rates an A+ Sales A+ John Hurd Laura and Annette/service dept .
Been leasing cars there for years, would not go anywhere
Been leasing cars there for years, would not go anywhere else! All employees I’ve encountered are courteous and very knowledgeable on their vehicles Service department rates an A+ Sales A+ John Hurd Laura and Annette/service dept .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Easy to deal with professional and friendly.
Easy to deal with professional and friendly. The experience was quick and painless. Very pleasant.
Easy to deal with professional and friendly.
Easy to deal with professional and friendly. The experience was quick and painless. Very pleasant.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great customer service.
Great customer service. Jack made sure my car was fixed right. The result was great. I would recommend this place to anyone without hesitation.
Great customer service.
Great customer service. Jack made sure my car was fixed right. The result was great. I would recommend this place to anyone without hesitation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alfred, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I came in for an oil change, let me first say that I have
I came in for an oil change, let me first say that I have a really busy schedule, and when I called they got me in on the same day. I had 13,000 points and I chased my points in and my $85.00 dollar oil change became $22.00 dollars. And when I got to my vehicle, it was nice and clean. And the staff was outstanding. So remember when paying a vehicle, the brand name matters!! Love my Lincoln!!
I came in for an oil change, let me first say that I have
I came in for an oil change, let me first say that I have a really busy schedule, and when I called they got me in on the same day. I had 13,000 points and I chased my points in and my $85.00 dollar oil change became $22.00 dollars. And when I got to my vehicle, it was nice and clean. And the staff was outstanding. So remember when paying a vehicle, the brand name matters!! Love my Lincoln!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
As I have previously stated, between Laura & Annette,
As I have previously stated, between Laura & Annette, Ganley Lincoln Middleburg Hts are most fortuitous to have them representing this dealership as the patience, understanding, knowledge and kindness is 'gong beyond the mile' in excemplary customer servce and PR. May their dignity & respect come back to them many fold, as in "Pay It Forward'.
As I have previously stated, between Laura & Annette,
As I have previously stated, between Laura & Annette, Ganley Lincoln Middleburg Hts are most fortuitous to have them representing this dealership as the patience, understanding, knowledge and kindness is 'gong beyond the mile' in excemplary customer servce and PR. May their dignity & respect come back to them many fold, as in "Pay It Forward'.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Lincoln Middleburg Heights! We hope you have a great day!
As I havepreviously stated, between Laura & Annette, Ganley Lincoln Middleburg Hts are most fortuitous to have them representing this dealership as the patience, understanding, knowledge is 'going beyond the mile' in exemplary customer service and PR. May their dignity & respect come back to them many fold, as in 'Pay It Forward'.
They have good people & work very well ‘I want to refer
They have good people & work very well ‘I want to refer my friend and relatives to there thank
They have good people & work very well ‘I want to refer
They have good people & work very well ‘I want to refer my friend and relatives to there thank
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the positive review! We hope you have a great day!
The staff at Ken Ganley were incredibly professional.
The staff at Ken Ganley were incredibly professional. I felt no pressure to purchase my new Corsair but the car basically old Itself. The salesman who worked with me, Mike Mays, made the transaction easy and, strange to say, enjoyable. He answered all my questions and provided follow up.
The staff at Ken Ganley were incredibly professional.
The staff at Ken Ganley were incredibly professional. I felt no pressure to purchase my new Corsair but the car basically old Itself. The salesman who worked with me, Mike Mays, made the transaction easy and, strange to say, enjoyable. He answered all my questions and provided follow up.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. We are always more than happy to assist you if anything else comes up. Take care!