Reviews
The dealership was clean, car was delivered very clean,
The dealership was clean, car was delivered very clean, with all weather mats installed. They made the process easy. All around professionals from sales to parts.
The dealership was clean, car was delivered very clean,
The dealership was clean, car was delivered very clean, with all weather mats installed. They made the process easy. All around professionals from sales to parts.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
John Hern and the whole team are great.
John Hern and the whole team are great. Everyone there is very friendly and helpful.
John Hern and the whole team are great.
John Hern and the whole team are great. Everyone there is very friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Lincoln Middleburg Heights! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Getting a car repaired is usually a huge pain.
Getting a car repaired is usually a huge pain. Not here! Was the easiest process ever. Set up my rental. Kept me posted on the progress. Car was detailed and looked brand new when finished. Also returned my rental. People were great! Would 100% highly recommend!!!
Getting a car repaired is usually a huge pain.
Getting a car repaired is usually a huge pain. Not here! Was the easiest process ever. Set up my rental. Kept me posted on the progress. Car was detailed and looked brand new when finished. Also returned my rental. People were great! Would 100% highly recommend!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!
I was pleased with the vehicle I purchased, Frank was a
I was pleased with the vehicle I purchased, Frank was a great help with helping me make the purchase. I am happy with my Grand Jeep Cherokee.
I was pleased with the vehicle I purchased, Frank was a
I was pleased with the vehicle I purchased, Frank was a great help with helping me make the purchase. I am happy with my Grand Jeep Cherokee.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Aaliyah, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Great service department.
Great service department. Have been going there for years. I have never had any issues with the service work. Always friendly and the waiting area is very nice.
Great service department.
Great service department. Have been going there for years. I have never had any issues with the service work. Always friendly and the waiting area is very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Richard, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service department I have been going there
Excellent service department I have been going there for many years with no complaints. Love the service
Excellent service department I have been going there
Excellent service department I have been going there for many years with no complaints. Love the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Heather was great to work with, highly responsive, and
Heather was great to work with, highly responsive, and offered flexible solutions. Communication was thorough, professional, and timely. The experience was above standard, everyone on the team should commended, every time I bring my car in for servicing the experience is always consistent and predictable in a good way.
Heather was great to work with, highly responsive, and
Heather was great to work with, highly responsive, and offered flexible solutions. Communication was thorough, professional, and timely. The experience was above standard, everyone on the team should commended, every time I bring my car in for servicing the experience is always consistent and predictable in a good way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Heather at service absolutely a great pleasure to work
Heather at service absolutely a great pleasure to work with great service five star service
Heather at service absolutely a great pleasure to work
Heather at service absolutely a great pleasure to work with great service five star service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!
World class dealer providing exceptional customer service
World class dealer providing exceptional customer service in clean environment that offers comforting amenities which includes, espresso machine, fresh baked snacks while sitting in comfortable furniture.
World class dealer providing exceptional customer service
World class dealer providing exceptional customer service in clean environment that offers comforting amenities which includes, espresso machine, fresh baked snacks while sitting in comfortable furniture.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mark, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Ken Ganley is all around simply the best from the sales
Ken Ganley is all around simply the best from the sales department and possible even more importantly to the service department. I had my AVIATOR in to take care of the recalls and a full check up (oil change, filters etc.) All the people in service, from Laura Cook who coordinated the appointment where all the recalls could be taken care of in one visit to Annette Konrad who oversaw my appointment and kept me informed. There is no better dealership that ensures the completeness and quality of work provided in its service department. THANK YOU LAURA, ANNETTE and the ENTIRE KEN GANLEY DELEARSHIP FAMILY!
Ken Ganley is all around simply the best from the sales
Ken Ganley is all around simply the best from the sales department and possible even more importantly to the service department. I had my AVIATOR in to take care of the recalls and a full check up (oil change, filters etc.) All the people in service, from Laura Cook who coordinated the appointment where all the recalls could be taken care of in one visit to Annette Konrad who oversaw my appointment and kept me informed. There is no better dealership that ensures the completeness and quality of work provided in its service department. THANK YOU LAURA, ANNETTE and the ENTIRE KEN GANLEY DELEARSHIP FAMILY!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Ken Ganley Lincoln Middleburg Heights. We're happy we could meet your expectations. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thanks to everyone at Ken Ganley Lincoln Middleburg Heights that collectively let Lincoln owners know that they matter and provide each the peace of mind that all vehicles, no matter the type of vehicle purchased, are serviced and returned to ensure the continued pleasure of travelling in the pinnacle of style, technology and luxury!