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Mercedes-Benz Of Bedford

(518 reviews)
Visit Mercedes-Benz Of Bedford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (440) 530-4695 (440) 530-4695
Used (440) 797-3097 (440) 797-3097
Service (440) 797-3095 (440) 797-3095

Inventory

See all 169 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2022.
Why Mercedes-Benz of Bedford? We are part of the Penske Automotive Group with 9 Mercedes-Benz locations nationwide. So if we don't have the vehicle that you're looking for we can find it through one of our dealers. We are the only dealer owned Mercedes-Benz Certified Collision Center in the area and are located minutes from all of the Cleveland's East Side Cities. We look forward to assisting you in your automotive needs!

Service center

Phone number (440) 797-3095

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(518 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Bedford from DealerRater.

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The dealer displays courtesy and professionalism.

The dealer displays courtesy and professionalism. The dealer was was helpful and patient with me in showing me how to operate my new electric car. I felt welcome and relaxed with the people who assisted me..

The dealer displays courtesy and professionalism.

The dealer displays courtesy and professionalism. The dealer was was helpful and patient with me in showing me how to operate my new electric car. I felt welcome and relaxed with the people who assisted me..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're glad to hear about your positive experience with our team at Mercedes-Benz of Bedford. Enjoy driving your new electric car!

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Dave Silver and his team are the best!

Dave Silver and his team are the best! The only reason I go to Mercedes!

Dave Silver and his team are the best!

Dave Silver and his team are the best! The only reason I go to Mercedes!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your support of Mercedes-Benz of Bedford and our team. Thank you for sharing.

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Shannon Leffler was great to deal with, unfortunately the

Shannon Leffler was great to deal with, unfortunately the Corvette I was interested in sold.

Shannon Leffler was great to deal with, unfortunately the

Shannon Leffler was great to deal with, unfortunately the Corvette I was interested in sold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your feedback. We're glad our team was helpful, and we hope to assist you with other options soon.

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Everyone in the service department bent over backwards to

Everyone in the service department bent over backwards to listen to my problem and went over the car two or three times. I was happy with the level of concern they showed me. In the end, they concluded that my run flat tires were the cause of a vibration between 60 and 75 mph. I was assured my suspension, etc is 100% ok. I am going to non run flat tires for a better ride. I really felt I was treated fairly and respectively, even with my multiple recurring complaint.

Everyone in the service department bent over backwards to

Everyone in the service department bent over backwards to listen to my problem and went over the car two or three times. I was happy with the level of concern they showed me. In the end, they concluded that my run flat tires were the cause of a vibration between 60 and 75 mph. I was assured my suspension, etc is 100% ok. I am going to non run flat tires for a better ride. I really felt I was treated fairly and respectively, even with my multiple recurring complaint.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I found my service attendant to be courteous polite and

I found my service attendant to be courteous polite and knowledgeable Her decorum made my experience the best. I appreciate her professionalism.

I found my service attendant to be courteous polite and

I found my service attendant to be courteous polite and knowledgeable Her decorum made my experience the best. I appreciate her professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Friendly staff clean environment.

Friendly staff clean environment. Getting my loaner car only took a few minutes.,I was able to make it to work on time

Friendly staff clean environment.

Friendly staff clean environment. Getting my loaner car only took a few minutes.,I was able to make it to work on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad you had a smooth and efficient experience with our loaner car service. Your feedback is valuable to us, and we look forward to welcoming you again at Mercedes-Benz of Bedford.

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Excellent service at Mercedes-Benz of Bedford.

Excellent service at Mercedes-Benz of Bedford. Special thanks to Cameron for his outstanding help and coordination!

Excellent service at Mercedes-Benz of Bedford.

Excellent service at Mercedes-Benz of Bedford. Special thanks to Cameron for his outstanding help and coordination!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're grateful for your feedback. We’re glad you found our service helpful during your visit to Mercedes-Benz of Bedford.

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Summer and Dain were knowledgeable and extremely patient

Summer and Dain were knowledgeable and extremely patient throughout the entire process despite a few hiccups along the way.

Summer and Dain were knowledgeable and extremely patient

Summer and Dain were knowledgeable and extremely patient throughout the entire process despite a few hiccups along the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that our team could assist you with patience and expertise. Thank you for your kind words about Mercedes-Benz of Bedford.

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Service is preformed on time and with no surprises

Service is preformed on time and with no surprises Price as advertised is the price charged Facility is comfortable if waiting is required

Service is preformed on time and with no surprises

Service is preformed on time and with no surprises Price as advertised is the price charged Facility is comfortable if waiting is required

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us a high rating. Your satisfaction with our service and facilities means a lot to Mercedes-Benz of Bedford. Wishing you well on the road ahead.

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Techs and service rep were responsive, explained work

Techs and service rep were responsive, explained work being performed, checked in, and got me out ahead of the original time estimate. They offer a video inspection which also reports tire and brake pad wear to customers, which is a nice bonus.

Techs and service rep were responsive, explained work

Techs and service rep were responsive, explained work being performed, checked in, and got me out ahead of the original time estimate. They offer a video inspection which also reports tire and brake pad wear to customers, which is a nice bonus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad you appreciated our responsive service and the video inspection feature. At Mercedes-Benz of Bedford, we strive to provide valuable experiences for customers like yourself.

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See all 518 reviews