Mercedes-Benz Of Bedford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
243 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 26, 2019

    I've purchased 9 vehicles in the last 15 years and I have never experienced the level of customer service Saad provided! He returned calls/texts quickly... and in great detail, he made every effort to find exactly what I was looking for in a Mercedes Benz. I explained our timeline and urgency and he met the timelines with the exact car we wanted. I've been in sales for 19 years and I can tell you without a doubt, Saad works very hard to get you the car you want!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review, Levi! We can't wait to share your kind words with Saad and are thrilled to see that his service exceeded your expe...ctations. Congratulations on your purchase; please come back at any time!

  • 2.0 out of 5
    July 13, 2019

    It takes WAY LONGER THAN IT SHOULD TO GET A CAR WASH ON MOST DAYS! TODAY THE "Porter" moved cars that were parked BEHIND MY VEHICLE while JUST moving my... vehicle forward INSTEAD OF WASHING IT! NO APOLOGY FOR MY WAIT, NO EXPLANATION, JUST A LOOK OF " oh well" WHEN THEY FINALLY WASHED AND DRIED MY VEHICLE! UNACCEPTABLE!!!

    2.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, I am sorry to hear about your displeasure with any wait time that was longer than anticipated. Providing excellent customer service is our mai...n goal and I would appreciate the opportunity to discuss this further with you. Please email me at blaughton@penskeautomotive.com. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford

  • July 18, 2018

    I was given first class treatment with my new certified pre-owned C 300 Mercedes, thanks to David and Skylar. I will definitely Recommend you guys to... my friends and relatives. Thanks!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 21, 2019

    I purchased a used SUV from this dealership. I drove from a state away. When I arrived the vehicle was absolutely filthy, dog hair all over along with... dirt and dust. I was assured everything on the vehicle was in great working condition and checked over by their mechanics. They said they would clean up the vehicle and made me wait almost two hours to have it come back still dirty. Not what I expected from a Mercedes dealer. To make things better I have only had the vehicle for 9 days now and the air conditioning hasn’t been working, like they assured me it was. I took it to a local dealership and the air compressor was broken. $1300 dollar fix. The salesman and used car manager still haven’t returned my calls. Worst service I have ever had. Would not recommend to anyone and will never return. I wish I could give it less than a single star review. It’s sad how integrity and honesty is gone in places like this.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, I regret to learn about your disappointment regarding the condition of your vehicle. Providing excellent customer service is our main goal and... I would appreciate the opportunity to speak with you about your concerns. Please email me at dmccaig@penskeautomotive.com. Thank you, Dave McCaig Sales Manager Mercedes-Benz of Bedford

  • 4.0 out of 5
    July 18, 2018

    There are 2 parts to my review ... first the Certified Pre-Owned (CPO) process. They missed quite a few things that I think should have been caught so... I was disappointed with the preparation of the car. I paid extra to get the CPO accreditation as compared to buying it from a wholesaler or an individual. But I expected better than what I got. That said, the Customer Service was OUTSTANDING. From salesman (Ali) to Finance Person (Sarina) to Trainer (Skylar), I couldn't have asked for better, more involved and caring people. Especially Skylar who has actually followed up with me by email to make sure I am comfortable with the technology in this car. She is a real gem.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 4, 2018

    My new rep, Ali, has been most helpful in my ongoing purchase of a 2019 Mercedes S 63 AMG Coupe. Although they did not have one to take a test drive,... he kindly found one at another dealership. I hope to make my purchase with him and the Bedford Mercedes Dealership once the pricelist for 2019 becomes available.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 4, 2018

    My experience with the salesman was very helpful. He was very knowledgeable and courteous. I'm now working on my down payment. My mind is set on that vehicle.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 1, 2018

    Dave Klausner and Skylar were simply the best! Dave made the buying process a breeze! He’s awesome! Skylar is a gem! She helped us with all the bells... and whistles of our new vehicle. Skylar and Dave are true assets to Mercedes Benz of Bedford!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 30, 2018

    Problem was taken care of while I waited. Staff was on top of the problem and fixed correctly the first visit. Great job. David S. was the writer and handled... everything .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 30, 2018

    Bought my 4th Mercedes from David Klausner at this dealership. David is a true professional and I was extremely happy with the sales experience. When... I went to pick the car up,Ms Skylar Starks explained every detail of the SL 400 and made sure I was very comfortable before I drove away with how the car worked. Would recommend David Klausner and Skylar Starks highly.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews