Mercedes-Benz Of Bedford

4.8
(286 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 9:00am–6:00pm
Tuesday 7:30am–5:00pm 9:00am–8:00pm
Wednesday 7:30am–5:00pm 9:00am–8:00pm
Thursday 7:30am–5:00pm 9:00am–8:00pm
Friday 7:30am–5:00pm 9:00am–6:00pm
Saturday 8:00am–1:00pm 9:00am–5:00pm
Sunday Closed Closed
(888) 496-9789 (888) 496-9789

Inventory

See all 36 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2020.
Why Mercedes-Benz of Bedford? We are part of the Penske Automotive Group with 9 Mercedes-Benz locations nationwide. So if we don't have the vehicle that you're looking for we can find it through one of our dealers. We are the only dealer owned Mercedes-Benz Certified Collision Center in the area and are located minutes from all of the Cleveland's East Side Cities. We look forward to assisting you in your automotive needs!

Service center

Phone number (888) 496-9789

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

4.8
(286 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.0

Fair

When I arrived Mr Sutter started to help me. He asked if there was anything else beside B1 service. I said yes, I received an email re. wheel repair and scratch repair. He said his body shop was in the grey building. I could walk over or call them. I thought since my car was there for 6 hours someone from the body shop could walk over to service to look at. Oh well, don’t send me emails if you don’t want the business. Then he turned me over to Barb who was better. I didn’t bother asking her about the wheels.

Dealer response

Chuck, Your feedback is important to us and I would appreciate the opportunity to learn more about your experience. Would you mind emailing your preferred contact information to me at blaughton@penskeautomotive.com? Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

5.0

Good job

I’m impressed with the dealership diagnostic capabilities. They did a great job fixing my GLS 550. I was pleased with the quality of the job.

Dealer response

Hello Cletus, we are pleased to learn that our Service Team here at Mercedes-Benz of Bedford provided you with such excellent care.

5.0

Nissan Altima

I worked with a gentleman named Barry and he was very knowledgeable when it came to the vehicles and helped get me in exactly what I wanted! Thanks again

Dealer response

Travonte, thank you for the wonderful review of our Sales Team here at Mercedes-Benz of Bedford. We truly value your business.

5.0

Max is the man Bedford Mercedes is the best

Max was great I enjoyed working with him he found the exact car I wanted I truly love my new Mercedes glc 300 thanks max you are the best

Dealer response

Hi Lonnie, We're thrilled to hear about your experience here and to know that our team was great in finding the exact car you wanted and that you enjoyed working with our Sales Department team. They really deserve the recognition, and we're glad you have given them five stars! Congrats on your 2022 Mercedes-Benz GLC-Class, and we're pleased to know that you're loving it.

5.0

Service visit

Outstanding service. I had an unexpected issue and they took care of it quickly and professionally. I highly recommend them and will use them for all of my service needs in the future.

Dealer response

John, we are so happy to learn that our Service Team provided excellent service here at Mercedes-Benz of Bedford. We value your business.

5.0

Great service

Service was excellent as always. I am a senior citizen and I am NOT easily impressed. Bedford Mercedes has exceded My expectations EVERY SINGLE TIME.

Dealer response

Hello Denise, we are so glad to learn that our Service Team has continually provided you with great care during your visits to Mercedes-Benz of Bedford.

5.0

Grrrrreat

Happy as I can be, Matt Mohr an Kareem We’re professional. I wasn’t a new purchase, bought a old 2006 - but Matt an Kareem made me feel grrrreat an I know I made a good decision - thanks gentlemen

Dealer response

Joe, we are thrilled to read that our Sales Team helped you purchase a 2006 vehicle here at Mercedes-Benz of Bedford. We are pleased to learn that our Sales Team provided you with excellent care in making this decision.

5.0

Great dealership

Excellent service. Attentive but not overbearing. Wonderful experience. Bought a Buick from a Mercedes dealer and was totally happy with the sales person and the finance department. The manager was excellent too. Also the front desk assistant was great

Dealer response

Thank you for the wonderful review and 5-star rating, Kristin. We are pleased to learn our Sales Team provided you with a great car buying experience. We look forward to your next visit here at Mercedes-Benz of Bedford.

5.0

Positive experience

This was a totally positive experience from the moment we stepped into the showroom. Chad answered every question/concern we might have had. Then, Chad took the time to walk us through every unique feature on our new Mercedes. We are very happy with our experience.

Dealer response

R H, thank you so much for sharing your wonderful experience with us here at Mercedes-Benz of Bedford. Our Sales Team strives to provide the best service possible.

1.0

Don’t buy used American made cars here.

Definitely would not recommend this dealership to others. Especially if you’re buying a used car of another brand other than Mercedes itself. My wife and I came from Michigan which was a (3) hour drive. As I inspected the vehicle I noticed the power running board was not working properly as pointed that out to the salesman. It seem like they didn’t care to fix it before selling the truck. I didn’t make it a big deal because the salesman told me they’d pay to fix it, it’s not a problem. Long story short they didn’t not pay to fix it as stated after multiple attempts and reaching out to the dealership that sold me the truck. I recently just found out that I need both front brakes and rotors replaced. It’s all rusted out like it’s been sitting in water for months. To me it seems like they don’t care about the American made cars they put on there car lot for sale. No real maintenance or nothing. I haven’t heard back from them since I was told they’d pay for the running board at least. Definitely will not do business with again nor will I recommend them. I really wish I could get my 6 hours of drive time back. More importantly, I wish I never even purchased from them in the first place.

Dealer response

Marc, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your vehicle purchase. Can you please email me at blaughton@penskeautomotive.com with your preferred contact information? I appreciate your time! Bob Laughton General Manager Mercedes-Benz of Bedford 440.465.1305 blaughton@penskeautomotive.com

Read all 286 reviews