Reviews
I’ve patronized this service dept since 2009 with good
I’ve patronized this service dept since 2009 with good results. Could not use my discount coupon of $100 on my last service because I did not present it at the time of estimate. Never heard of that before and was disappointed particularly after so many years of loyalty. One hundred dollars is still a lot even today.
I’ve patronized this service dept since 2009 with good
I’ve patronized this service dept since 2009 with good results. Could not use my discount coupon of $100 on my last service because I did not present it at the time of estimate. Never heard of that before and was disappointed particularly after so many years of loyalty. One hundred dollars is still a lot even today.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, Your feedback is important to us here at Mercedes-Benz of Bedford and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the use of a coupon. Please email me with your preferred contact information. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.999.5000 blaughton@penskeautomotive.com
Have worked with Chad Marshall and his team for 10 years
Have worked with Chad Marshall and his team for 10 years always a great experience!
Have worked with Chad Marshall and his team for 10 years
Have worked with Chad Marshall and his team for 10 years always a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and positive feedback about your experiences with our team at Mercedes-Benz of Bedford. We value your long-standing relationship and look forward to continuing to serve you.
Great service and very accommodating staff.
Great service and very accommodating staff.. ken you are awesome to work with… thank you
Great service and very accommodating staff.
Great service and very accommodating staff.. ken you are awesome to work with… thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's pleasing to hear you had a great experience with the service and our team at Mercedes-Benz of Bedford. We're glad our staff was accommodating during your visit. Please let us know how we can assist you in the future.
Dave, Matt, Tony, and Barry took really good care of me
Dave, Matt, Tony, and Barry took really good care of me for my new car purchase. I voiced previous concerns that I had at this dealership and they showed me that things had improved tremendously for the better!
Dave, Matt, Tony, and Barry took really good care of me
Dave, Matt, Tony, and Barry took really good care of me for my new car purchase. I voiced previous concerns that I had at this dealership and they showed me that things had improved tremendously for the better!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience at Mercedes-Benz of Bedford. It's great to hear that our team addressed your concerns effectively and provided excellent care in purchasing your new car. We value your feedback and appreciate the opportunity to serve you.
No pressure, process was smooth definitely would
No pressure, process was smooth definitely would recommend Barry Thompson to anyone looking to buy.
No pressure, process was smooth definitely would
No pressure, process was smooth definitely would recommend Barry Thompson to anyone looking to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience at Mercedes-Benz of Bedford. We are glad our team facilitated a smooth process for your purchase. Feel free to reach out for any future needs.
The dealership was high class.
The dealership was high class. They went above and beyond to make sure I got everything I wanted
The dealership was high class.
The dealership was high class. They went above and beyond to make sure I got everything I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We are pleased to hear that Mercedes-Benz of Bedford met all your expectations. Please let us know if we can be of further assistance in the future.
I was very happy with the whole experience and would
I was very happy with the whole experience and would definitely recommend them to friends and family
I was very happy with the whole experience and would
I was very happy with the whole experience and would definitely recommend them to friends and family
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's pleasing to hear about your positive experience at Mercedes-Benz of Bedford. We're grateful for your recommendation and look forward to continuing our high standards into the future.
Barry was amazing from start to finish.
Barry was amazing from start to finish. Exceptional customer service. Thank you so much X
Barry was amazing from start to finish.
Barry was amazing from start to finish. Exceptional customer service. Thank you so much X
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to know our team at Mercedes-Benz of Bedford provided a great experience for you. Your positive feedback is truly appreciated. Thanks a lot.
Matt Shinn is very knowledgeable and professional.
Matt Shinn is very knowledgeable and professional. He went above and beyond to get us into our new GLE 53. Delivery was smooth, painless, and efficient. He is a great communicator and very accessible. We will definitely be customers for life.
Matt Shinn is very knowledgeable and professional.
Matt Shinn is very knowledgeable and professional. He went above and beyond to get us into our new GLE 53. Delivery was smooth, painless, and efficient. He is a great communicator and very accessible. We will definitely be customers for life.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear our team made your experience with the GLE 53 a smooth process, ensuring efficient, clear communication. Mercedes-Benz of Bedford truly values such positive feedback and long-term customers like you.
Always had a great experience at that dealership until….
Always had a great experience at that dealership until…. I took my 2007 CL600 in for small not noticeable radiator leak and said it was repaired and charged me for removing front end of car for repair. Not a problem but when I returned home had a huge leak and noticed only hose was replaced and easy access by removing only grill. I could have done that. Now need a new radiator which should have been done then so price to remove front end again is costly and I already paid to have that done and it was never removed. So I am a bit sore about that whole thing because I had to store vehicle for winter knowing this has to be taken care of before I can put it on the road safely.
Always had a great experience at that dealership until….
Always had a great experience at that dealership until…. I took my 2007 CL600 in for small not noticeable radiator leak and said it was repaired and charged me for removing front end of car for repair. Not a problem but when I returned home had a huge leak and noticed only hose was replaced and easy access by removing only grill. I could have done that. Now need a new radiator which should have been done then so price to remove front end again is costly and I already paid to have that done and it was never removed. So I am a bit sore about that whole thing because I had to store vehicle for winter knowing this has to be taken care of before I can put it on the road safely.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair