Reviews
Write a reviewWinner, winner, chicken dinner
Since the pandemic, it has been difficult to get new cars or cars repaired. Fortunately, that is not the case with Mercedes Benz of Bedford. They have always been courteous and helpful. I wouldn’t dare buy a car or have my precious car repaired any other place.
Winner, winner, chicken dinner
Since the pandemic, it has been difficult to get new cars or cars repaired. Fortunately, that is not the case with Mercedes Benz of Bedford. They have always been courteous and helpful. I wouldn’t dare buy a car or have my precious car repaired any other place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are so happy to know that our Sales and Service Team was courteous and helpful during your visit. Thank you so much for the awesome feedback and 5 stars. It was a pleasure to do business with you, and we hope to see you at Mercedes-Benz of Bedford again in the future.
Excellent 5Stars
Excellent 5Star Service. Warm Friendly And Trustworthy. From Now On Bedford Mercedes Benz Dealership In Bedford Ohio Will Be My Go To When I Want A New Mercedes Thx U Alan ( Salesman) And Bill (Manager).And U Delivered The Vehicle To My Front Door. Thx U ,Thx U
Excellent 5Stars
Excellent 5Star Service. Warm Friendly And Trustworthy. From Now On Bedford Mercedes Benz Dealership In Bedford Ohio Will Be My Go To When I Want A New Mercedes Thx U Alan ( Salesman) And Bill (Manager).And U Delivered The Vehicle To My Front Door. Thx U ,Thx U
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Carletta, thank you for your amazing feedback. We are so glad that you received excellent and trustworthy service from our Sales Department at Mercedes-Benz of Bedford and we hope you enjoy your new vehicle.
Tomi is great!
I normally dread dealing with car sales people, but not with Tomi! She immediately made me feel so comfortable, wasn’t pushy at all, and was so informative and helpful! I ultimately went with a different brand, but if you’re looking for a Mercedes I highly recommend going to her!
Tomi is great!
I normally dread dealing with car sales people, but not with Tomi! She immediately made me feel so comfortable, wasn’t pushy at all, and was so informative and helpful! I ultimately went with a different brand, but if you’re looking for a Mercedes I highly recommend going to her!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, Teresa, thank you for your five-star rating and review. We are pleased to know that our Sales Team was able to help you feel so comfortable during your visit. We strive to be as informative and relaxed as possible during our customer's experiences. Thank you for your recommendation of us here at Mercedes-Benz of Bedford.
Tomi
I had an excellent car experience from Tomi she was so nice and understanding. Although I was soo frustrated with car shopping but she really made my day. She was soo helpful. I purchased a 2020 GLC 300 with very low mileage. I’m soooo in love with my new vehicle. I will definitely will recommend her to everyone I know! thanks again Tomi I really appreciate it !
Tomi
I had an excellent car experience from Tomi she was so nice and understanding. Although I was soo frustrated with car shopping but she really made my day. She was soo helpful. I purchased a 2020 GLC 300 with very low mileage. I’m soooo in love with my new vehicle. I will definitely will recommend her to everyone I know! thanks again Tomi I really appreciate it !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Tiarra. Thank you for your recommendation and 5-star review of your experience with our nice and understanding Sales Team. We are so pleased that you had such a positive experience purchasing your 2020 Mercedes-Benz GLC300. Thank you for being a Mercedes-Benz of Bedford customer and let us know if we can assist you further.
Never gave me a price for my trade or a delivery quote
Never gave me a price for my trade or a delivery quote and I'm still interested in the car
Never gave me a price for my trade or a delivery quote
Never gave me a price for my trade or a delivery quote and I'm still interested in the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I would like to speak with you about the level of communication you have received from our Sales Team regarding your trade-in and delivery quote for the vehicle you are interested in purchasing. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Bedford and I would appreciate the opportunity to discuss your feedback. Could you please email your preferred contact information to me? Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.999.5000 blaughton@penskeautomotive.com
Great experience
Excellent experience here. Bought a BMW here and it worked out great & got a great deal. First class staff and service. They were v responsive to my needs and requests and not pushy. Would definitely consider again when in the market for a car.
Great experience
Excellent experience here. Bought a BMW here and it worked out great & got a great deal. First class staff and service. They were v responsive to my needs and requests and not pushy. Would definitely consider again when in the market for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for taking the time to leave a great rating, Alex. We always strive to get great deals for our customers. It is delightful to know our team was able to provide you with responsive and non-pushy assistance. We are glad you're happy with our friendly customer service and hope to see you again at Mercedes-Benz of Bedford.
Great car-buying experience!
I had a wonderful car buying experience with Barry on July 1, 2023z We began working with him about an hour before the dealership closed. Barry was patient, personable, answered all my questions and didn’t apply any unnecessary purchase before I made my final decision. I really appreciate how he pointed out the key differences between the models that I was considering. He made it easier for me to make my final decision and feel good about it. We finished up our deal over an hour after the dealership closed without being rushed. Chuck, the Finance Manager was also great to work with too. He was also patient while explaining the paperwork. I highly recommend Mercedes Benz of Bedford! Kudos Barry and Chuck!
Great car-buying experience!
I had a wonderful car buying experience with Barry on July 1, 2023z We began working with him about an hour before the dealership closed. Barry was patient, personable, answered all my questions and didn’t apply any unnecessary purchase before I made my final decision. I really appreciate how he pointed out the key differences between the models that I was considering. He made it easier for me to make my final decision and feel good about it. We finished up our deal over an hour after the dealership closed without being rushed. Chuck, the Finance Manager was also great to work with too. He was also patient while explaining the paperwork. I highly recommend Mercedes Benz of Bedford! Kudos Barry and Chuck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kim, thank you for your superb rating and review! Our Sales Team at Mercedes-Benz of Bedford is extremely grateful to know that you received great customer service during your car-buying experience. We look to make long-lasting relationships with customers. Enjoy making memories with your new car, come back and see us again soon.
A1 Dealership
Excellent service A1 Dealership would reccomend my clients and friends People are Friendly and very professional. Dealership is very clean and up to date. Easy to do Business with.
A1 Dealership
Excellent service A1 Dealership would reccomend my clients and friends People are Friendly and very professional. Dealership is very clean and up to date. Easy to do Business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joe, thank you for your business and kind review. We are so glad that you received excellent service during your visit with Mercedes-Benz of Bedford and it would be an honor to assist you again someday.
A negative experience
I have been a Mercedes customer since early 90's. The service has always been excellent. I moved to Cleveland and I contacted Bedford Mercedes for service (One person that does an excellent job is Aaron). Unfortunately, Aaron was out on 6/12/23. I interacted with Dave Silver and Christopher Tomboy. The experience has not been positive. They have been disrespectful, confrontational, and rude. It is not what I was used to! I tried to contact the service manager and he never called me.
A negative experience
I have been a Mercedes customer since early 90's. The service has always been excellent. I moved to Cleveland and I contacted Bedford Mercedes for service (One person that does an excellent job is Aaron). Unfortunately, Aaron was out on 6/12/23. I interacted with Dave Silver and Christopher Tomboy. The experience has not been positive. They have been disrespectful, confrontational, and rude. It is not what I was used to! I tried to contact the service manager and he never called me.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Bedford and would like the opportunity to discuss the customer service provided to you by our Service Team. Can you please contact me at your earliest convenience? I look forward to hearing from you. Bob Laughton General Manager Mercedes-Benz of Bedford 440.999.5000 blaughton@penskeautomotive.com
They are the worst car dealer ever they are selling lemon
They are the worst car dealer ever they are selling lemon defective cars .. buyers be careful don’t buy from them.
They are the worst car dealer ever they are selling lemon
They are the worst car dealer ever they are selling lemon defective cars .. buyers be careful don’t buy from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We value your feedback here and would like the chance to learn more about your recent experience with our Sales Team. At your convenience, please reach out directly so we can discuss this further. Thank you, Bob Laughton General Manager Mercedes-Benz of Bedford 440.999.5000 blaughton@penskeautomotive.com
