Valley Ford Truck

(3.3) 8 reviews

Dealer on Cars.com since June 2014

Currently in stock!

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Today's Hours

Sales
Service Closed
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 5:30 PM
Sat 9:00 AM - 1:00 PM
Sun Closed
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 2:00 PM
Sun Closed

Reviews

3.3
8 lifetime reviews.
  • Valley Ford Trucks Rocks!
    May 11, 2016

    I flew from Baltimore to Cleveland to buy a 2015 Ford Transit 250 Van. Glad I did. I checked up and down the east coast and couldn't find a better dea...l. Had the deal done on a Saturday and drove home to Maryland on Sunday. Had a few minor issues after the sale that Valley Ford promptly fixed. Thank you to the entire sales staff for making my trip successful and worth the extra cash. Now "Betty" is home with me, and she's the pride of the neighborhood. Thanks again, Bob

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Valley Ford Truck
    October 17, 2016

    We are a municipality that have purchased mulitiple vehicles from this dealer for the reason that they are the the only Crane Carier Co. Dealer in the... reigon. We are very disapointed in the dealers inability to diagnoise issues and get them resolved in a timely manner, on mulitiple occasions, We get the impression that there bottom line is the only real concern , not serving there customers. The experience of dropping of and picking up a vehicle is a nightmare, they keep the lot so packed full of inventory that it sometimes takes over an hr for them to get your vehicle dug out awful.. ( only assuming that they have to keep that much inventory for dealer pricing perks) they have the inventory of a lot 5 times there size would have. We dread going there.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?

  • Great experience
    April 22, 2016

    I just got a new edge from this dealership and I love it!!! They made sure to get the exact suv I wanted and I was not disappointed! Everyone was so n...ice and accomidating! It's a shame to see someone leaving a negative comment about the patriotism of valley ford. I can personally say they are an amazing patriotic company that fully respects and supports our veterans! My husband served our country for six years and is lucky to be employed by valley ford. They have always been supportive of anything he needed when was serving and still continue to do so. I wish more people would be realistic when it comes to buying a vehicle especially a used vehicle. Dealerships can only give so many discounts till they are losing money on deals. It has nothing to do with the company's patriotism. I think the bigger issue has to do with people complaining for their own selfish gain. Which is truly a shame since our brave men and women make an amazing sacrifice so unselfishly. Thank you to all men and women past and present that serve this great nation and thank you valley ford for choosing to support all those men and women.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.3

2 lifetime reviews of the Service Department.

  • Valley Ford Truck
    October 17, 2016

    We are a municipality that have purchased mulitiple vehicles from this dealer for the reason that they are the the only Crane Carier Co. Dealer in the... reigon. We are very disapointed in the dealers inability to diagnoise issues and get them resolved in a timely manner, on mulitiple occasions, We get the impression that there bottom line is the only real concern , not serving there customers. The experience of dropping of and picking up a vehicle is a nightmare, they keep the lot so packed full of inventory that it sometimes takes over an hr for them to get your vehicle dug out awful.. ( only assuming that they have to keep that much inventory for dealer pricing perks) they have the inventory of a lot 5 times there size would have. We dread going there.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?

  • Beware
    September 26, 2015

    Charged over $200 for computer diagnostic after we walked away from the estimated cost to repair. By the way, their cost to repair was a third higher ...than other dealers for the same thing. I have had other similar diagnostic service done for $75 or less.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Tire Rotation

    $16.95

    Oil, Filter Change

    $37.95 and up*

    Engine Diagnosis

    $99.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2014

Welcome to Valley Ford Truck! We are located in Cleveland, OH. Valley Ford Truck is proud to be the premier truck dealerships in the area. From the moment you walk into our showroom, you'll recognize that our commitment to Customer Service is second to none. We strive to make your truck buying experience good for the life of your vehicle. Whether you need to Purchase, Finance, Rent, Lease, Buy, or Service a New or Pre-Owned Ford, you've come to the right place. Call us today at 888-823-5340 for your No-Obligation view our huge inventory of 2015 Transits and check out the all new 2015 Ford F-150's ready for purchase immediately!

"The Truck Experts Since 1964!"
Valley Ford Truck
5715 Canal Rd Cleveland, OH 44125
New (888) 202-8471
Used (888) 229-7661
Service (888) 214-8681
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