Reviews
Best worker
I went to Jim for a used car and wasn't sure if it would be possible but Jim made it possible and didnt give up trying to help guarantee that I would have a car when I left and be satisfied. He spent more time making sure I knew what to do with the car and the payment and even helped with insurance. It was overall the best experience I've had. He went above and beyond to make sure I had the best car and it was within my price limit. This man Jim is not just a car dealer he is a person who cares about everyone and goes above expectations to make sure the customer is happy. He represents kia well and will be the reason I stay with kia and recommend it to everyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this fantastic review and giving our dealership such a wonderful star rating. It's great to hear that Jim went above and beyond your expectations and was able to help find the perfect vehicle for you. Thank you for the recommendation, and please feel free to stop by if there is anything else we can do for you with regards to your vehicle. Best regards, Eric Halleen, President/GM, ehalleen@halleenkia.com.
Great service
I recently signed a lease on a 2014 Rio with help from Bryan Megon. He was friendly, informative, and not pushy. I came in early in the month to test drive a few cars and he gave me a quote. I was approved for a lease, but explained that I was not quite ready to get the car. I really appreciated that I was not pressured to make a move quickly. I returned a few weeks later to complete the transaction. He helped me get the maximum discount for which I was qualified and took the time to get in the car with me to explain some of the features. I appreciate that he is a veteran, as I am as well. I was assissted with the lease paperwork by Oleg, who was also friendly and not pushy. I was referred to this location by my sister, who is a very happy customer, and I have referred another individual, thanks to the very positive experience I had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the time it took for you to share this feedback with us. It's reassuring to know that Bryan and Oleg provided you with such a pressure-free and welcoming vehicle-shopping experience. It is our primary concern to deliver flawless customer service, which means giving each of our guests the time and attention they deserve, and I am happy to hear that you left our dealership feeling confident about your purchase. Do not hesitate to stop by if you should have any additional questions or concerns regarding your vehicle. Warm regards, Eric Halleen, President/GM, ehalleen@halleenkia.com.
Incredible staff
I had a flat tire and when I brought it in the staff was quick friendly and hospitable. I was in a out before my lunch hour was even over.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I sincerely thank you for going out of your way to write this review about your experience at our dealership, Alecia. We love hearing about customers that have a great experience at Halleen Kia and we are glad you are one of them. It is wonderful to know that our team took care of the concerns with your vehicle quickly and without hassle. Please do not hesitate to contact or visit us again if you have any questions about your car. Sincerely, Eric Halleen, President/GM, ehalleen@halleenkia.com.
Great Experience!
Jim McConville was very helpful and knowledgable about helping me pick the best minivan for our family. We got a great Certified Kia Sedona - we love it! I would recommend Halleen Kia and Jim McConville :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What an enjoyable review to read! It is reassuring to know that Jim provided you with such a helpful and knowledgeable vehicle-buying experience. Our primary concern is delivering flawless customer service, which means giving each of our guests the time and attention they deserve. I am happy to hear that you left our dealership feeling confident about your purchase. Do not hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Eric Halleen, President/GM, ehalleen@halleenkia.com.
Knock your socks off Customer Service !!!!!
I was in a Jam! My Beloved Kia Soul was totaled. Jim Mcconville took the time and had great patience as we went from car to car. He was knowledgeable and informative. I had a wonderful experience and would recommend Jim and Halleen Kia .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to write this positive review. At Halleen Kia, we always strive to provide the utmost in quality and customer satisfaction, and it's wonderful to hear that Jim was able to display such great dedication to address your automotive concerns. We are very grateful for the recommendation, and we would love to work with you again in the future. Sincerely, Eric Halleen, President/GM, ehalleen@halleenkia.com.
Great Service - knowledgeable service staff
Vince Barry was very accommodating and extremely knowledgeable - he even took the time to explain the process to retrieve the MPG allowance for my 2012 Kia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anne, we thank you for this great review, and we're glad you were so pleased with your experience with us. Here at Halleen Kia, we strive to make sure that our team is as knowledgeable as possible, as this ensures that our customers are well informed regarding their vehicles. We are happy to hear that Vince was so accommodating and that he was able to assist you with your vehicle concerns, and if you need any further assistance with your vehicle, let us know. Sincerely, Eric Halleen, President/GM, ehalleen@halleenkia.com.
Great Service
The service department is clean, neat and the people are polite and friendly. The waiting room is clean and there is a cooler with cold ice water for those waiting for their cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martin, thank you for your kind words. We feel our service department is what makes Halleen Kia special, and reviews like yours help us to make sure that we are meeting the needs of our customers both in our actions and our facilities. We are glad to hear that you were pleased with your visit, and we look forward to seeing you for your next service appointment. Sincerely, Eric Halleen, President/GM, ehalleen@halleenkia.com.
The Best
I had the best experience buying my first car Laura was so friendly and never came across as a sales person she was more like a friend . she went above and beyond to make sure i was a happy customer She made sure she found me a car that i could afford and love!! she did a outstanding job ! The entire team is very friendly and helpful I will be telling my family , friends and co workers to go see Laura and the Halleen Kia team at North Olmsted if they want the beat Thank you all for a great experience :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this fantastic review and giving our dealership such an excellent rating. It is great to hear that Laura went above and beyond your expectations and provided you with such an outstanding experience. Feel free to stop by if there is anything else we can do for you regarding your vehicle. Warm regards, Eric Halleen, President/GM, ehalleen@halleenkia.com.
Friendly people, great service.
Someone immediately came and greeted me when I entered the service area. They answered all my questions and the service was quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amos, thank you so much for your feedback. At Halleen Kia, we strive to ensure that no question or concern goes unanswered, and it is encouraging to know that our team was able to provide you such with a quick service experience. If you have any questions about the work that was done please feel free to contact us. Best regards, Eric Halleen, President/GM, ehalleen@halleenkia.com.
warranty service
I needed warranty service on my Kia Sportage, After a disapointing experiance at another local Kia dealership I came to Halleen Kia and was very impressed by the customer service given to me Becky Gonzales, Future visits for service all had the same excellent experiance. Purchasing my next car Halleen Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence, and it's wonderful to hear that you were so impressed with the customer service that you have received from Becky. We are eager to see you on your next visit. Best regards, Eric Halleen, President/GM, ehalleen@halleenkia.com.