Reviews
Okay Ken was very polite he explained everything throughly He wasn't pushy and I liked that
Okay Ken was very polite he explained everything throughly He wasn't pushy and I liked that
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our clear, pressure-free explanations met your needs is rewarding. We’re glad our service team could care for your Ford Focus with the respect and clarity you appreciated.
Quick service, polite interactions and a comfortable waiting room eventhough the music was annoying. It was quiet but very distracting genre when trying to read.
Quick service, polite interactions and a comfortable waiting room eventhough the music was annoying. It was quiet but very distracting genre when trying to read.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. We’re glad the service on your Escape was quick and courteous and that you found the waiting area comfortable, and knowing the music choice was distracting is valuable feedback on our waiting room environment.
Madelyn was wonderful to work with!!!! She was very informative and patient with me since I had so many questions..
Madelyn was wonderful to work with!!!! She was very informative and patient with me since I had so many questions..
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that Madelyn’s patience and thorough explanations made a difference means a lot to our team. We’re glad she could take time to answer all your questions during the purchase of your used Ford Escape. Congratulations on your new vehicle; we hope you’re enjoying every drive.
Christi was absolutely fantastic! She helped me buy my first car at a great price, was super responsive to all my questions, and was a pleasure to work with!
Christi was absolutely fantastic! She helped me buy my first car at a great price, was super responsive to all my questions, and was a pleasure to work with!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Our team is pleased we could help you secure a great price on your first vehicle. Hearing that our responsiveness throughout your purchase helped you feel confident means a lot to us.
Pleasant workers. Comfortable waiting area Clean bathrooms. I enjoyed the hot tea and watched TV
Pleasant workers. Comfortable waiting area Clean bathrooms. I enjoyed the hot tea and watched TV
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our pleasant staff, clean bathrooms, and complimentary tea shows our service department’s commitment to guest comfort. Hearing you had a pleasant visit while your Ford Fusion was in for service means a lot to our service team.
Another great car buying experience. Excited about my Ford Bronco Sport! Pam is the best, makes the whole experience seamless!!!
Another great car buying experience. Excited about my Ford Bronco Sport! Pam is the best, makes the whole experience seamless!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team enjoyed guiding you through the purchase of your new Ford Bronco Sport, and we’re thrilled you’re excited about it. Knowing that Pam made every step feel seamless is very rewarding.
Two and a half days working on car! Told to pick up and drove 76 miles and problem is still there! But they are in no rush to get it back to maybe fix it???
Two and a half days working on car! Told to pick up and drove 76 miles and problem is still there! But they are in no rush to get it back to maybe fix it???
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Norm, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Excellent customer service. Explained all new features and process was simple and easy Would highly recommend.
Excellent customer service. Explained all new features and process was simple and easy Would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
We’re glad your lease of the new Ford Explorer felt effortless and that our team could walk you through every feature. Knowing you’d recommend us means a lot to our team.
Madelyn really helped me get my new vehicle. Awesome customer service!! Please go see her!!
Madelyn really helped me get my new vehicle. Awesome customer service!! Please go see her!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star rating and for recommending Madelyn. Knowing she could help you get your used Ford Escape means a lot to us.
It was great working with Kristy she was very helpful and knowledgeable on the vehicle.
It was great working with Kristy she was very helpful and knowledgeable on the vehicle.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer.