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I never use high-pressure sales tactics, instead I find that doing a thorough needs assessment and helping my clients select the right vehicle ensures that they find the right deal on the right car that meets all of their needs and budget. I am committed to 100% satisfaction that starts by setting expectations and guiding clients through every step of the car buying process. 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Dealers  /   Cleveland, OH  /  Ganley Ford West

Ganley Ford West

4.7 out of 5 4.7
480 reviews
16100 Lorain Ave Cleveland, OH 44111
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 4:00 PM

Ganley Ford West Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed
Dealer website
Dealer website
New (844) 327-7639
Used (844) 338-8611
Service (844) 338-8590

Inventory

NEW
$23,955 MSRP $28,370
2019 Ford EcoSport
  • Exterior Color: Canyon Ridge
  • Interior Color: Ebony Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: 4WD
NEW
$24,290 MSRP $28,705
2019 Ford EcoSport
  • Exterior Color: Diamond White
  • Interior Color: Ebony Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: 4WD
NEW
$24,885 MSRP $29,300
2019 Ford EcoSport
  • Exterior Color: White Platinum
  • Interior Color: Ebony Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: 4WD
NEW
$34,360 MSRP $37,110
2019 Ford Transit-150
  • Exterior Color: Oxford White
  • Transmission: 6-Speed Automatic
  • Drivetrain: RWD
NEW
$32,890 MSRP $41,890
2019 Ford Ranger
  • Exterior Color: Shadow Black
  • Interior Color: Ebony
  • Transmission: 10-Speed Automatic
  • Drivetrain: 4WD
NEW
$37,916 MSRP $45,770
2019 Ford Edge
  • Exterior Color: Magnetic
  • Interior Color: Ebony
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD

Our Employees

5.0 out of 5
(5.0) 32 reviews

Pam Koglman

Sales Consultant
4.9 out of 5
(4.9) 18 reviews

Daniel Walker

Sales
4.9 out of 5
(4.9) 29 reviews

Mike Hamilton

SALES MANAGER
4.8 out of 5
(4.8) 17 reviews

Ron Sommer

Sales Manager
4.7 out of 5
(4.7) 14 reviews

Morgan Gallagher

Internet Manager
4.6 out of 5
(4.6) 14 reviews

Robert Brown

General Manager
4.5 out of 5
(4.5) 11 reviews

Mark Rezzano

Sales Consultant
NOT RATED

Jessica Surso

Customer Relations Manager
NOT RATED

DJ Rowell

Sales
NOT RATED

Bolaji Adeyemi

Sales Consultant

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since April 2007

Photos & Videos

7
Photos

Service

Wheel Balance

$69.95

Tire Rotation

$24.95

Oil, Filter Change

$29.95

Wiper Blade Replacement

$29.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
480 lifetime reviews. Includes reviews of Ganley Ford West from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews friendly and knowledgeable good service purchase new great experience satisfied sale buying process great job friendly and professional place buy drive lot customer service good price new time
All Reviews friendly and knowledgeable good service purchase new great experience satisfied sale buying process great job friendly and professional
All Reviews friendly and knowledgeable good service purchase new great experience satisfied sale buying process great job friendly and professional place buy drive lot customer service good price new time

  • FEATURED REVIEW

    5.0 out of 5
    Excellent Service!
    by Danielle from Lakewood, Ohio
    October 9, 2016

    I went to Ganely Ford to purchase a Ford Focus. I initially wanted to get a used car, but with the rebate it was worth it to get the new 2016 Focus. Tonna... Davis (Sales) and Frank (Sales Manager) answered all of my questions and had a Focus in the color I wanted driven in from another Dealership. I am very happy with the service and the car which far exceeded my expectations. I look forward to future business with Ganely Ford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Ford Focus! We are happy to hear about your experience here at Ganley Ford West and how we were able to exceed your expect...ations. We look forward to working with you in the months and years to come. We hope that you continue to enjoy your new Focus! Thank you again we appreciate your business.

  • 5.0 out of 5
    Terrific Service!
    by efsiess from DealerRater.com
    December 11, 2019

    Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I would... have for now at Ganley since my car's book value was less than the proposed service. I appreciate all the great service I have received and I travel 60 miles to go to Ganley Ford West on Lorain in Ohio City for the all my service since 2011! Thanks again to Jessica she is terrific!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Jessica Surso

    Customer Relations Manager

    NOT RATED

  • FEATURED REVIEW

    5.0 out of 5
    Ganley West at Kamms corner-nice working w/them
    by Scott Wells from Rocky river, OH
    January 11, 2019

    Salesperson Allen is the star of this operation. Go see him to get a good deal and to be treated fairly. Ganley has done a good job for!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review and 5 star rating. We are so happy you had such a great experience. We really value our customers and we would like... to sincerely thank you for your business. If there is anything else we can do to assist you, please let us know! Take care!

  • 4.0 out of 5
    good but one concern
    by unakimbrell from DealerRater.com
    December 6, 2019

    On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always excellent... and staff very attentive and clear about what needs to be done. Never had any problems. This visit was the same as to services. But during this visit the person who I was dealing with advised me that I needed 3 new tires (had got one new tire a couple of years back) She suggested I sign up for Ford credit card and would get a refund of $70.00 on the tires, plus other refunds . So right there and then I completed the application for the credit card and was approved. At the end of my visit she gave me the refund information to apply. But when i applied I was informed that I did not qualify as I only bought 3 tires not 4. The problem for me is that I would have shopped around as to price of tires before making a decision to go ahead with new tires if I had known I would not get the $70.00 refund. So not happy about this.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Excellent Experience
    by KS from chagrin falls, oh
    December 4, 2019

    Had a great experience at Ganley Ford West. Pam K., my sales person, was excellent! Was impressed with her “non-pressure” sales approach and commitment... to find the exact Explorer I was looking for. Her explanation of the different components of the vehicle was very thorough and clear - she knows her stuff. The Team at Ganley were all very friendly and welcoming. Very happy with the entire experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional questions about yo...ur new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    Friendly people here. Pam K. (Sales) did an extraordinary...
    by KS from DealerRater.com
    December 3, 2019

    Friendly people here. Pam K. (Sales) did an extraordinary job answering all questions in detail and thoroughly explaining all aspects of the Explorer I... ultimately purchased...she has a strong customer service focus and I highly recommend her...and the Ganley dealership!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Pam Koglman

    Sales Consultant

    (5.0) 32 reviews
  • 5.0 out of 5
    Ganley west did a great job getting me approved for my...
    by thndr442 from DealerRater.com
    November 22, 2019

    Ganley west did a great job getting me approved for my dream car. Thank you again and I'll definitely recommend you to my friends and family

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Mark Rezzano

    Sales Consultant

    (4.5) 11 reviews
    DJ Rowell

    Sales

    NOT RATED
  • 5.0 out of 5
    Always a pleasure to deal with Ganley Ford West. I have...
    by BEN from DealerRater.com
    November 22, 2019

    Always a pleasure to deal with Ganley Ford West. I have always had a positive experience at this dealership. If an issue did arise it was taken care of... immediately and to my satisfaction.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    They provided a convenient scheduled maintenance time,...
    by Nick II from DealerRater.com
    November 21, 2019

    They provided a convenient scheduled maintenance time, saw me on time and had me on my way completely satisfied. They also had my touch up paint ready... when I went in for service

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Pam Koglman

    Sales Consultant

    (5.0) 32 reviews
  • 5.0 out of 5
    Great Service
    by james.1295 from DealerRater.com
    November 20, 2019

    I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have always... accommodated me with regards to my appointments for service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for giving us a five star rating! We really appreciate your kind words. It means a lot to us to know you have had such a great exper...ience with our service department. Thanks so much for your business and we look forward to your next visit!

    Worked with:
    Pam Koglman

    Sales Consultant

    (5.0) 32 reviews
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