Ganley Ford West Hours
Oil, Filter Change
Wiper Blade Replacement
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I went to Ganely Ford to purchase a Ford Focus. I initially wanted to get a used car, but with the rebate it was worth it to get the new 2016 Focus. Tonna... Davis (Sales) and Frank (Sales Manager) answered all of my questions and had a Focus in the color I wanted driven in from another Dealership. I am very happy with the service and the car which far exceeded my expectations. I look forward to future business with Ganely Ford.
Congratulations on your new Ford Focus! We are happy to hear about your experience here at Ganley Ford West and how we were able to exceed your expect...ations. We look forward to working with you in the months and years to come. We hope that you continue to enjoy your new Focus! Thank you again we appreciate your business.
Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I would... have for now at Ganley since my car's book value was less than the proposed service. I appreciate all the great service I have received and I travel 60 miles to go to Ganley Ford West on Lorain in Ohio City for the all my service since 2011! Thanks again to Jessica she is terrific!
Salesperson Allen is the star of this operation. Go see him to get a good deal and to be treated fairly. Ganley has done a good job for!
Thank you for the wonderful review and 5 star rating. We are so happy you had such a great experience. We really value our customers and we would like... to sincerely thank you for your business. If there is anything else we can do to assist you, please let us know! Take care!
On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always excellent... and staff very attentive and clear about what needs to be done. Never had any problems. This visit was the same as to services. But during this visit the person who I was dealing with advised me that I needed 3 new tires (had got one new tire a couple of years back) She suggested I sign up for Ford credit card and would get a refund of $70.00 on the tires, plus other refunds . So right there and then I completed the application for the credit card and was approved. At the end of my visit she gave me the refund information to apply. But when i applied I was informed that I did not qualify as I only bought 3 tires not 4. The problem for me is that I would have shopped around as to price of tires before making a decision to go ahead with new tires if I had known I would not get the $70.00 refund. So not happy about this.
Had a great experience at Ganley Ford West. Pam K., my sales person, was excellent! Was impressed with her “non-pressure” sales approach and commitment... to find the exact Explorer I was looking for. Her explanation of the different components of the vehicle was very thorough and clear - she knows her stuff. The Team at Ganley were all very friendly and welcoming. Very happy with the entire experience!
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional questions about yo...ur new vehicle, we will be more than happy to assist you! Safe travels!
Friendly people here. Pam K. (Sales) did an extraordinary job answering all questions in detail and thoroughly explaining all aspects of the Explorer I... ultimately purchased...she has a strong customer service focus and I highly recommend her...and the Ganley dealership!
Ganley west did a great job getting me approved for my dream car. Thank you again and I'll definitely recommend you to my friends and family
Always a pleasure to deal with Ganley Ford West. I have always had a positive experience at this dealership. If an issue did arise it was taken care of... immediately and to my satisfaction.
They provided a convenient scheduled maintenance time, saw me on time and had me on my way completely satisfied. They also had my touch up paint ready... when I went in for service
I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have always... accommodated me with regards to my appointments for service.
Thank you so much for giving us a five star rating! We really appreciate your kind words. It means a lot to us to know you have had such a great exper...ience with our service department. Thanks so much for your business and we look forward to your next visit!