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Ken Ganley Ford Parma

(3,186 reviews)
Visit Ken Ganley Ford Parma
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (866) 454-6839 (866) 454-6839
Used (866) 455-9733 (866) 455-9733
Service (866) 463-7213 (866) 463-7213

Inventory

See all 336 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2007.

Service center

Phone number (866) 463-7213

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(3,186 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Ford Parma from DealerRater.

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Great customer service.

Great customer service., it was our first time there and Dave took care of us.

Great customer service.

Great customer service., it was our first time there and Dave took care of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dave delivered such a great experience!

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This would be the dealership I would go to for any Ford I

This would be the dealership I would go to for any Ford I purchase. Extremely professional and great service.

This would be the dealership I would go to for any Ford I

This would be the dealership I would go to for any Ford I purchase. Extremely professional and great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business, Kimberly, and look forward to your next visit.

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The person handling my initial visit was very

The person handling my initial visit was very professional yet friendly and extremely thorough. He ensured I received all the things that I was due to receive in my care plan The waiting room was comfortable. The coffee machine was amazing!! And the wait was short as promised. They washed my vehicle as well. It was a pleasure doing business there. It was my first time there since Liberty closed the service department. I look forward to my next routine visit

The person handling my initial visit was very

The person handling my initial visit was very professional yet friendly and extremely thorough. He ensured I received all the things that I was due to receive in my care plan The waiting room was comfortable. The coffee machine was amazing!! And the wait was short as promised. They washed my vehicle as well. It was a pleasure doing business there. It was my first time there since Liberty closed the service department. I look forward to my next routine visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Terry, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

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The dealership was organized and made the car buying

The dealership was organized and made the car buying process very easy. Mike was great to work with!

The dealership was organized and made the car buying

The dealership was organized and made the car buying process very easy. Mike was great to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Dealer response

Hi Carly: Thank you so much for choosing Ken Ganley Ford Parma! Please let us know if we can be of any more assistance.

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They don't play games and are willing to make a decent

They don't play games and are willing to make a decent deal even if you are difficult.

They don't play games and are willing to make a decent

They don't play games and are willing to make a decent deal even if you are difficult.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out, Joshua. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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I had some issues and they were able to make it work

I had some issues and they were able to make it work thank you very much

I had some issues and they were able to make it work

I had some issues and they were able to make it work thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brian, Thanks for sharing about your experience with Ken Ganley Ford Parma. Kenneth and our team appreciate your business and hope to see you again soon!

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Wonderful opportunity and experience from top tier sales

Wonderful opportunity and experience from top tier sales professionals!!! CJ was so kind and helpful with returning my rental to enterprise! I love my purchase!!!!!😆😁😁🤣

Wonderful opportunity and experience from top tier sales

Wonderful opportunity and experience from top tier sales professionals!!! CJ was so kind and helpful with returning my rental to enterprise! I love my purchase!!!!!😆😁😁🤣

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

George, Thanks for your feedback on your recent visit to Ken Ganley Ford Parma. It's great to hear that CJ was able to assist you and that you had such a positive experience.

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Mark did a great job with me & Herbert.

Mark did a great job with me & Herbert. He found the right vehicle that fit our needs. We love our 2022 Ford Escape. Will recommend Mark & Ken Ganley Ford Parma!

Mark did a great job with me & Herbert.

Mark did a great job with me & Herbert. He found the right vehicle that fit our needs. We love our 2022 Ford Escape. Will recommend Mark & Ken Ganley Ford Parma!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words Mark, and for taking the time to leave us this wonderful feedback!

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Cool salesman, very laid back, not pushy.

Cool salesman, very laid back, not pushy. Willing to work with you with your preferences and options

Cool salesman, very laid back, not pushy.

Cool salesman, very laid back, not pushy. Willing to work with you with your preferences and options

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review, Michael! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

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Going on 2 months and still waiting for my truck to

Going on 2 months and still waiting for my truck to finish with recalls. Bought it December 19th

Going on 2 months and still waiting for my truck to

Going on 2 months and still waiting for my truck to finish with recalls. Bought it December 19th

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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