Reviews
All staff is friendly.
All staff is friendly. George and Matt were patient and explained my service well. Great
All staff is friendly.
All staff is friendly. George and Matt were patient and explained my service well. Great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I took my maverick in for recall service.
I took my maverick in for recall service. It was done in an hour and painless.
I took my maverick in for recall service.
I took my maverick in for recall service. It was done in an hour and painless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The entire staff at Ken Ganley Ford in Parma has been
The entire staff at Ken Ganley Ford in Parma has been such a pleasure to do business with. They made the car buying experience so enjoyable.
The entire staff at Ken Ganley Ford in Parma has been
The entire staff at Ken Ganley Ford in Parma has been such a pleasure to do business with. They made the car buying experience so enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
Thanks for a wonderful buying experience
Very understanding and listened well.
Very understanding and listened well. An oil change should not take as long as I waited. Also, I only requested an OIL CHANGE when I scheduled the appt. When it came time to pay, and I heard $ 100 and then some? My mouth opened in ??!!! Dave immediately said he would take care of this descripmacy. I was very happy to hear this. If it was not for Dave, I most likely would stop going here. I have been at this particular Ford dealership for many years and all my vehicles were bought here. I understand they are under new ownership, however, I can take my car anywhere for service. DUE to Dave's customer service, I will continue going there in the future.
Very understanding and listened well.
Very understanding and listened well. An oil change should not take as long as I waited. Also, I only requested an OIL CHANGE when I scheduled the appt. When it came time to pay, and I heard $ 100 and then some? My mouth opened in ??!!! Dave immediately said he would take care of this descripmacy. I was very happy to hear this. If it was not for Dave, I most likely would stop going here. I have been at this particular Ford dealership for many years and all my vehicles were bought here. I understand they are under new ownership, however, I can take my car anywhere for service. DUE to Dave's customer service, I will continue going there in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, CoCo! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave and our team met your service expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!
Had no problem dealing with the salesman.
Had no problem dealing with the salesman. Very friendly atmosphere. Enjoyable experience and look forward to dealing with them again.
Had no problem dealing with the salesman.
Had no problem dealing with the salesman. Very friendly atmosphere. Enjoyable experience and look forward to dealing with them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
I have gotten my last 3 Fords at Ken Ganley and Bolaji is
I have gotten my last 3 Fords at Ken Ganley and Bolaji is the best.
I have gotten my last 3 Fords at Ken Ganley and Bolaji is
I have gotten my last 3 Fords at Ken Ganley and Bolaji is the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
This was the 2nd time to use this dealership.
This was the 2nd time to use this dealership. Both times were excellent. I will be back again. Thank you for the great service.
This was the 2nd time to use this dealership.
This was the 2nd time to use this dealership. Both times were excellent. I will be back again. Thank you for the great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.
The GM Tom has always treated me well, and since they've
The GM Tom has always treated me well, and since they've moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always bought vehicles, and had them serviced thru this dealership, and will continue to do so. Mostly due to the great customer service I received from Dylan.
The GM Tom has always treated me well, and since they've
The GM Tom has always treated me well, and since they've moved to Parma, I have had the pleasure of dealing with Dylan in service. He is great, explains everything, and made me comfortable. I have always bought vehicles, and had them serviced thru this dealership, and will continue to do so. Mostly due to the great customer service I received from Dylan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I do almost all of my own work.
I do almost all of my own work. But sometimes you need a professional or their equipment. Dylan and Ganley were great. Not the closest or most convenient dealership to me, but worth the effort to deal with honest and capable people.
I do almost all of my own work.
I do almost all of my own work. But sometimes you need a professional or their equipment. Dylan and Ganley were great. Not the closest or most convenient dealership to me, but worth the effort to deal with honest and capable people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Excellent customer service!
Excellent customer service!! Understood my needs and greatly assisted me! Considerate, respectful, courteous, diligent, helpful
Excellent customer service!
Excellent customer service!! Understood my needs and greatly assisted me! Considerate, respectful, courteous, diligent, helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!