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Ken Ganley Ford Parma

(4,016 reviews)
Visit Ken Ganley Ford Parma
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (866) 454-6839 (866) 454-6839
Used (866) 455-9733 (866) 455-9733
Service (866) 463-7213 (866) 463-7213

Inventory

See all 242 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2007.
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.

Service center

Phone number (866) 463-7213

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(4,016 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Ford Parma from DealerRater.

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I've dealt with BODE for many years.

I've dealt with BODE for many years. He's honest and courteous and has always been easy to deal with

I've dealt with BODE for many years.

I've dealt with BODE for many years. He's honest and courteous and has always been easy to deal with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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All great customer service, no complaints.

All great customer service, no complaints. Mark was great and made the process super easy.

All great customer service, no complaints.

All great customer service, no complaints. Mark was great and made the process super easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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The service employee was very nice.

The service employee was very nice. Explained all options that were available for my service. His name Ariel.

The service employee was very nice.

The service employee was very nice. Explained all options that were available for my service. His name Ariel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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Dave who helped was very kind, courteous and

Dave who helped was very kind, courteous and knowledgeable! Free Uber Service was a nice service to provide!

Dave who helped was very kind, courteous and

Dave who helped was very kind, courteous and knowledgeable! Free Uber Service was a nice service to provide!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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Very helpful and knowledgeable about their services.

Very helpful and knowledgeable about their services. Explained everything me with ease. Will continue to do further work with them

Very helpful and knowledgeable about their services.

Very helpful and knowledgeable about their services. Explained everything me with ease. Will continue to do further work with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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George was great.

George was great. The service department always does a great job for me. Highly recommended!

George was great.

George was great. The service department always does a great job for me. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

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Staff is friendly.

Staff is friendly. Service is very good. I trust the dealership. I've never had an issue .

Staff is friendly.

Staff is friendly. Service is very good. I trust the dealership. I've never had an issue .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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Prompt attention to my needs and great customer service.

Prompt attention to my needs and great customer service. The service tech did a good job installing my cover and help explain functionality.

Prompt attention to my needs and great customer service.

Prompt attention to my needs and great customer service. The service tech did a good job installing my cover and help explain functionality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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Mark and NICK and the dealership was really awesome today

Mark and NICK and the dealership was really awesome today and I appreciate them really much

Mark and NICK and the dealership was really awesome today

Mark and NICK and the dealership was really awesome today and I appreciate them really much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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I've always had a good experience at the dealership.

I've always had a good experience at the dealership. George BODE is an honest and informative man.

I've always had a good experience at the dealership.

I've always had a good experience at the dealership. George BODE is an honest and informative man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer.

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