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Ken Ganley Ford Parma

(3,891 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (866) 454-6839 (866) 454-6839
Used (866) 455-9733 (866) 455-9733
Service (866) 463-7213 (866) 463-7213

Inventory

See all 236 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2007.

Service center

Phone number (866) 463-7213

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(3,891 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Ford Parma from DealerRater.

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Dave Was there immediately to help me.

Dave Was there immediately to help me. He was kind, professional and very willing to help.

Dave Was there immediately to help me.

Dave Was there immediately to help me. He was kind, professional and very willing to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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Bolaji was great did not pressure me answered all of

Bolaji was great did not pressure me answered all of my questions austin was very helpfull everyone there was very friendly

Bolaji was great did not pressure me answered all of

Bolaji was great did not pressure me answered all of my questions austin was very helpfull everyone there was very friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Ken Ganley Ford Parma! Please let us know if we can be of any more assistance.

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They explained what was going on and updated us on the

They explained what was going on and updated us on the issues and got the work done in time.

They explained what was going on and updated us on the

They explained what was going on and updated us on the issues and got the work done in time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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Mark and Dan were great very helpful and got is in the

Mark and Dan were great very helpful and got is in the car we wanted!

Mark and Dan were great very helpful and got is in the

Mark and Dan were great very helpful and got is in the car we wanted!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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best team i ever worked with.

best team i ever worked with. went above and beyond. very knowledgeable about cars. very good team

best team i ever worked with.

best team i ever worked with. went above and beyond. very knowledgeable about cars. very good team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

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Very busy I don't know I didn't spend very much time

Very busy I don't know I didn't spend very much time there. Nicer than Autonation.

Very busy I don't know I didn't spend very much time

Very busy I don't know I didn't spend very much time there. Nicer than Autonation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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I spent 3 1/2 hours with Austin Simpson.

I spent 3 1/2 hours with Austin Simpson., and we built a great rapport together. I am withdrawn about shopping for a vehicle, but Austin made it very enjoyable. He is the best auto salesman I have ever worked with.

I spent 3 1/2 hours with Austin Simpson.

I spent 3 1/2 hours with Austin Simpson., and we built a great rapport together. I am withdrawn about shopping for a vehicle, but Austin made it very enjoyable. He is the best auto salesman I have ever worked with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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Very enjoyed the whole process.

Very enjoyed the whole process. Bubba is an amazing salesperson that helped me and being incredibly supportive

Very enjoyed the whole process.

Very enjoyed the whole process. Bubba is an amazing salesperson that helped me and being incredibly supportive

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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All of the staff are very friendly!

All of the staff are very friendly! I love working with Courtney for scheduling, Dylan and the service valet (Megan, I believe). Great people who do their jobs well. My car has been worked on multiple times at Ganley on Brookpark. The techs do good work too. I will go out of my way to stay with them

All of the staff are very friendly!

All of the staff are very friendly! I love working with Courtney for scheduling, Dylan and the service valet (Megan, I believe). Great people who do their jobs well. My car has been worked on multiple times at Ganley on Brookpark. The techs do good work too. I will go out of my way to stay with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

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Great service and especially Dave my main contact.

Great service and especially Dave my main contact. Always polite and professional. Thanks Ganley Ford.

Great service and especially Dave my main contact.

Great service and especially Dave my main contact. Always polite and professional. Thanks Ganley Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

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