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Ken Ganley Ford Parma

(3,921 reviews)
Visit Ken Ganley Ford Parma
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (866) 454-6839 (866) 454-6839
Used (866) 455-9733 (866) 455-9733
Service (866) 463-7213 (866) 463-7213

Inventory

See all 222 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2007.
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.

Service center

Phone number (866) 463-7213

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(3,921 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Ford Parma from DealerRater.

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Easy drop off and pickup!

Easy drop off and pickup! Great technician been there long time! Prices competitive! Only complaint was truck ran or parked on gravel lot, stones caught up in tire treads.

Easy drop off and pickup!

Easy drop off and pickup! Great technician been there long time! Prices competitive! Only complaint was truck ran or parked on gravel lot, stones caught up in tire treads.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

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Mark and Tracy were wonderful I needed a new truck really

Mark and Tracy were wonderful I needed a new truck really bad and Ken Ganley ford made it happen for me

Mark and Tracy were wonderful I needed a new truck really

Mark and Tracy were wonderful I needed a new truck really bad and Ken Ganley ford made it happen for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

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O.M.G. WHAT A BAD EXPERIENCE. went down to galley w/my

O.M.G. WHAT A BAD EXPERIENCE. went down to galley w/my lady fried looking to buy new 2025 ranger lariat .worked w/ bubba .financing looked good ,perfect credit score. that day they said they found the truck,but later ,said dealer never got back to them, very strange. Said they would keep looking.couldnt find the truck .Decided to place an order w/ ford to build one for me.They never confirmed my order through E-mail. even after calling back to Bubba .NEVER GOT BACK W? ME.NOR THE MANAGER. FAST FORWAD< SAW PRESTON FORD ON CHANNEL 8 NEWS ,called them they found the exact truck I was looking for and had it at the dealership in 3 days. what great service kept in constant touch w/me .TALKED W/THE OWNER OF PRESTON FORD AND SAID HE COULDN'T BELIEVE IT. GANLEY gave me a runaround for over a month thinking they were doing something for me. $ 57,000. lost sale.

O.M.G. WHAT A BAD EXPERIENCE. went down to galley w/my

O.M.G. WHAT A BAD EXPERIENCE. went down to galley w/my lady fried looking to buy new 2025 ranger lariat .worked w/ bubba .financing looked good ,perfect credit score. that day they said they found the truck,but later ,said dealer never got back to them, very strange. Said they would keep looking.couldnt find the truck .Decided to place an order w/ ford to build one for me.They never confirmed my order through E-mail. even after calling back to Bubba .NEVER GOT BACK W? ME.NOR THE MANAGER. FAST FORWAD< SAW PRESTON FORD ON CHANNEL 8 NEWS ,called them they found the exact truck I was looking for and had it at the dealership in 3 days. what great service kept in constant touch w/me .TALKED W/THE OWNER OF PRESTON FORD AND SAID HE COULDN'T BELIEVE IT. GANLEY gave me a runaround for over a month thinking they were doing something for me. $ 57,000. lost sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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Mr Watson and his crew have always mage my experience

Mr Watson and his crew have always mage my experience with the Ganley service dept. easy and reliable

Mr Watson and his crew have always mage my experience

Mr Watson and his crew have always mage my experience with the Ganley service dept. easy and reliable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

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My service representative was awesome.

My service representative was awesome. The mechanic was very pleasant in answering my questions about the service I received.

My service representative was awesome.

My service representative was awesome. The mechanic was very pleasant in answering my questions about the service I received.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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Quick service friendly, overall it was a great experience

Quick service friendly, overall it was a great experience nice waiting room no complaints . Thanks.

Quick service friendly, overall it was a great experience

Quick service friendly, overall it was a great experience nice waiting room no complaints . Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Alan, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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I was there to get an oil change.

I was there to get an oil change. Everything went smooth and the wait wasn’t long.. Staff was friendly!

I was there to get an oil change.

I was there to get an oil change. Everything went smooth and the wait wasn’t long.. Staff was friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

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Very attentive and got me in and out in a timely manner!

Very attentive and got me in and out in a timely manner! Will definitely be back.

Very attentive and got me in and out in a timely manner!

Very attentive and got me in and out in a timely manner! Will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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Sales and service are superb.

Sales and service are superb. More than I expected from. GANLEY when the took over. As long as Madelyn is with you, im a dedicated customer.

Sales and service are superb.

Sales and service are superb. More than I expected from. GANLEY when the took over. As long as Madelyn is with you, im a dedicated customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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Every single time I receive excellent service, but this

Every single time I receive excellent service, but this particular time it was above excellence ?? Matt was attentive, kept me informed, and was very knowledgeable about the service that was completed.

Every single time I receive excellent service, but this

Every single time I receive excellent service, but this particular time it was above excellence ?? Matt was attentive, kept me informed, and was very knowledgeable about the service that was completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

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