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Ken Ganley Ford Parma

(3,934 reviews)
Visit Ken Ganley Ford Parma
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award

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New (866) 454-6839 (866) 454-6839
Used (866) 455-9733 (866) 455-9733
Service (866) 463-7213 (866) 463-7213

Inventory

See all 230 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2007.
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.

Service center

Phone number (866) 463-7213

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(3,934 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Ford Parma from DealerRater.

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They listen to my concerns about the issues I was having

They listen to my concerns about the issues I was having with the transmission on my truck.

They listen to my concerns about the issues I was having

They listen to my concerns about the issues I was having with the transmission on my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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Ken Ganley Parma is great!

Ken Ganley Parma is great!! Always a pleasure to go there and get my car worked on. From the service department to sales, they always get everything you need done and do an awesome job!

Ken Ganley Parma is great!

Ken Ganley Parma is great!! Always a pleasure to go there and get my car worked on. From the service department to sales, they always get everything you need done and do an awesome job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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15 words?

15 words? Only need one, jerk treated me like I was bothering him very pushy all together my experience sucked not how a dealership should run

15 words?

15 words? Only need one, jerk treated me like I was bothering him very pushy all together my experience sucked not how a dealership should run

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Did not follow-up when problem was not resolved.

Did not follow-up when problem was not resolved. Will probably take vehicle to another dealership or repair shop to hopefully get answers.

Did not follow-up when problem was not resolved.

Did not follow-up when problem was not resolved. Will probably take vehicle to another dealership or repair shop to hopefully get answers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Dylan has been very engaged in attempting to resolve

Dylan has been very engaged in attempting to resolve pending issues with my truck repair work.

Dylan has been very engaged in attempting to resolve

Dylan has been very engaged in attempting to resolve pending issues with my truck repair work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Great service!

Great service! Clean shop excel communication will be back very clean windows. Man with the hat cleans well

Great service!

Great service! Clean shop excel communication will be back very clean windows. Man with the hat cleans well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

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I've experienced fast repair time and exceptional

I've experienced fast repair time and exceptional customer service. Everyone from the sales staff to the service department is friendly and knowledgeable.

I've experienced fast repair time and exceptional

I've experienced fast repair time and exceptional customer service. Everyone from the sales staff to the service department is friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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Ariel was very helpful in the service of my Ford

Ariel was very helpful in the service of my Ford explorer. I’m highly satisfied with my service and was happy it was don’t within a reasonable amount of time.

Ariel was very helpful in the service of my Ford

Ariel was very helpful in the service of my Ford explorer. I’m highly satisfied with my service and was happy it was don’t within a reasonable amount of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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This dealership was fast went in for a quick oil change

This dealership was fast went in for a quick oil change and they got it done and inspected everything on my truck no complaints

This dealership was fast went in for a quick oil change

This dealership was fast went in for a quick oil change and they got it done and inspected everything on my truck no complaints

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

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Fast friendly service Comfortable waiting area After

Fast friendly service Comfortable waiting area After service was completed, all the chairs was explained

Fast friendly service Comfortable waiting area After

Fast friendly service Comfortable waiting area After service was completed, all the chairs was explained

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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