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Joyce Buick GMC

(277 reviews)
Visit Joyce Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (440) 695-2081 (440) 695-2081
Used (440) 517-2343 (440) 517-2343
Service (440) 695-2049 (440) 695-2049

Inventory

See all 307 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2023.
GM's 2022 Buick Dealer of the Year! We are proud to be your #1 new and used car dealer in Northeast, Ohio! We're sure to have everything you're looking for. Your friends and neighbors make the drive to Avon because we've been providing an experience for a lifetime since 1966. This experience always includes interacting with our friendly and loyal staff without dealing with high-pressure tactics. With an extensive inventory of new Buick and GMC vehicles, and a variety of pre-owned inventory; Joyce Buick GMC is bound to have something for everyone at our convenient location off I-90 in Avon, OH. For a Lifetime!
DRIVE JOYCE - Your Friends and Neighbors Do!

Service center

Phone number (440) 695-2049

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(277 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great overall experience.

Great overall experience. Wonderful salesman, super helpful and professional. The process from start to finish was simple, fast and easiest buying experience ever. Would highly recommend this dealership and salesman.

Great overall experience.

Great overall experience. Wonderful salesman, super helpful and professional. The process from start to finish was simple, fast and easiest buying experience ever. Would highly recommend this dealership and salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review, Angela! We're thrilled to hear that you had a great overall experience at Joyce Buick GMC of Avon. It's fantastic that our salesman was able to assist you in such a helpful and professional manner, making your buying process simple and fast. We appreciate your recommendation and look forward to serving you again in the future! Joyce Buick GMC of Avon Team

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A class operation all the way thru.

A class operation all the way thru. I'm about to buy my third car from Joyce and they will be my dealer for life. Starbucks coffee too!

A class operation all the way thru.

A class operation all the way thru. I'm about to buy my third car from Joyce and they will be my dealer for life. Starbucks coffee too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that you're about to purchase your third car from Joyce Buick GMC of Avon. It means a lot to us to have you as a loyal customer. We're glad you enjoyed the Starbucks coffee as well! We look forward to serving you again in the future! Joyce Buick GMC of Avon Team

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Easy to schedule, prompt and courteous.

Easy to schedule, prompt and courteous. Kept me in the loop during my visit, answered all my questions. I am a return customer and always will be.

Easy to schedule, prompt and courteous.

Easy to schedule, prompt and courteous. Kept me in the loop during my visit, answered all my questions. I am a return customer and always will be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Jean, for your wonderful review! We're thrilled to hear that you found it easy to schedule your visit and appreciated our prompt and courteous service. It's great to know that we could keep you informed and answer your questions. We value your loyalty as a return customer and look forward to seeing you again at Joyce Buick GMC of Avon! Joyce Buick GMC of Avon Team

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Brandon was great, got me in asap, and got the problem

Brandon was great, got me in asap, and got the problem diagnosed and corrected asap. I cant thank the guy at Joyce for the quality work they do.

Brandon was great, got me in asap, and got the problem

Brandon was great, got me in asap, and got the problem diagnosed and corrected asap. I cant thank the guy at Joyce for the quality work they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your wonderful review, Larry! We're thrilled to hear that Brandon provided great service and quickly diagnosed and resolved your issue. At Joyce Buick GMC of Avon, we take pride in delivering quality work and excellent customer care. We appreciate your kind words and look forward to seeing you again! Joyce Buick GMC of Avon Team

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Great and friendly sales staff.

Great and friendly sales staff...very helpful not pushy help show you things on the new car

Great and friendly sales staff.

Great and friendly sales staff...very helpful not pushy help show you things on the new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our friendly sales staff at Joyce Buick GMC of Avon. It's wonderful to know that our team was helpful and made you feel comfortable while exploring the new car. We look forward to assisting you again in the future! Sincerely, Joyce Buick GMC of Avon Team

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The entire buying experience was absolutely wonderful!

The entire buying experience was absolutely wonderful! Igor was great, personable, professional, knowledgeable and a great salesman. In the 50+ years that I have been buying vehicles this was the very best by far!!!

The entire buying experience was absolutely wonderful!

The entire buying experience was absolutely wonderful! Igor was great, personable, professional, knowledgeable and a great salesman. In the 50+ years that I have been buying vehicles this was the very best by far!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that your buying experience at Joyce Buick GMC of Avon was exceptional and that Igor provided you with the outstanding service we strive for. Your kind words mean a lot to us, and we look forward to assisting you again in the future! Enjoy your new vehicle! Joyce Buick GMC of Avon Team

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We had an incredible experience, Jenna was the best!

We had an incredible experience, Jenna was the best! No hassle or high pressure sale.

We had an incredible experience, Jenna was the best!

We had an incredible experience, Jenna was the best! No hassle or high pressure sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review! We’re thrilled to hear that you had an incredible experience with Jenna at Joyce Buick GMC of Avon. Our team strives to provide a no-hassle, pressure-free environment for our customers. We look forward to seeing you again soon! Joyce Buick GMC of Avon Team

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I?ve had the car 4 months?it?s been back for service 6

I?ve had the car 4 months?it?s been back for service 6 times. The latest repair to be made (that was caused by the service department fixing something that did not need to be fixed?.long story), replacing the rear window molding, was done poorly. The glue (?) that was used is all clumped up in a few places oozing out from the bottom. So, I guess when I take it back for the SEVENTH time (replace driver?s side rear appliqu�?not even sure why they were on that side), the window molding will need to be fixed AGAIN.

I?ve had the car 4 months?it?s been back for service 6

I?ve had the car 4 months?it?s been back for service 6 times. The latest repair to be made (that was caused by the service department fixing something that did not need to be fixed?.long story), replacing the rear window molding, was done poorly. The glue (?) that was used is all clumped up in a few places oozing out from the bottom. So, I guess when I take it back for the SEVENTH time (replace driver?s side rear appliqu�?not even sure why they were on that side), the window molding will need to be fixed AGAIN.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We truly appreciate your feedback and understand the frustration you've faced with your vehicle and the repeated service visits. At Joyce Buick GMC of Avon, we strive to provide high-quality service and ensure that all repairs meet our standards. We would like the opportunity to address your concerns further. Please reach out to us directly so we can assist you with the necessary solutions. Your satisfaction is important to us. Joyce Buick GMC of Avon Team

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There is no stress buying a car at Joyce Buick.

There is no stress buying a car at Joyce Buick. There is NO hard selling. You are treated like family. I know I got a great deal and would recommend to anyone.

There is no stress buying a car at Joyce Buick.

There is no stress buying a car at Joyce Buick. There is NO hard selling. You are treated like family. I know I got a great deal and would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that your experience at Joyce Buick GMC of Avon was stress-free and felt like family. It's always our goal to ensure our customers get great deals without any pressure. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, Joyce Buick GMC of Avon Team

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Jayden Quinn was an excellent salesman and went the extra

Jayden Quinn was an excellent salesman and went the extra mile at every turn from start to finish. Unfortunately I can't say the same for their body shop, there was 2 minor paint issues that failed terribly and will need a quality bodyshop to correct now. Donny in finance also deserves a round of applause, he also was great to work with. I have purchased a few vehicles from this dealership, but from how the minor scratches were handled and the length of time they had the car i likely will not shop with Joyce in the future.

Jayden Quinn was an excellent salesman and went the extra

Jayden Quinn was an excellent salesman and went the extra mile at every turn from start to finish. Unfortunately I can't say the same for their body shop, there was 2 minor paint issues that failed terribly and will need a quality bodyshop to correct now. Donny in finance also deserves a round of applause, he also was great to work with. I have purchased a few vehicles from this dealership, but from how the minor scratches were handled and the length of time they had the car i likely will not shop with Joyce in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience with us. We’re glad to hear that Jayden and Donny provided you with excellent service during your purchase at Joyce Buick GMC of Avon. However, we understand your concerns regarding the body shop, and we appreciate your feedback. Your satisfaction is important to us, and we’d like to address the issues you encountered. Please feel free to reach out to us directly to discuss this further. We hope to have another opportunity to serve you better in the future. Joyce Buick GMC of Avon Team

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See all 277 reviews