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Team Audi Volkswagen

(37 reviews)
Visit Team Audi Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
New (219) 810-6621 (219) 810-6621
Used (219) 810-6083 (219) 810-6083
Service (219) 512-9952 (219) 512-9952

Inventory

See all 128 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2016.
Welcome to Team Imports in Merrillville. Our goal is to provide you with the best car buying experience possible. We are here to assist you every step of the way from parts and service to help with financing. We have the full line of quality New Volkswagen New Audi and used vehicles. Stop in and test drive a new or used vehicle. If you're looking for a Certified Pre-Owned Audi or Volkswagen vehicle in the Merrillville area Team Imports can help you with that too! Our commitment to our customers doesn't stop there! We have a full line service department here to help!

Service center

Phone number (219) 512-9952

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(37 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Team Audi Volkswagen from DealerRater.

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I took my Audi in for an oil change, and the service I

I took my Audi in for an oil change, and the service I received was phenomenal! Blake McCarty went above to assure I had a great experience. Once my vehicle was done he walked me out and opened the door for me. Now that's top notch service. Thank you Blake for the best customer service ever! Keep up the good work.

I took my Audi in for an oil change, and the service I

I took my Audi in for an oil change, and the service I received was phenomenal! Blake McCarty went above to assure I had a great experience. Once my vehicle was done he walked me out and opened the door for me. Now that's top notch service. Thank you Blake for the best customer service ever! Keep up the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5/21/25 I worked with Bobby on a new 24’Tiguan over the

5/21/25 I worked with Bobby on a new 24’Tiguan over the phone with a trade that I provide pics and all the information. We agreed on a price for the trade and new car. I drove down the next day and made the purchase. One of the easiest dealerships I have worked with over the years. I was in and out quickly as promised and they even honored all the providing we discussed without trying to add in any additional fees. I would definitely buy another vehicle from them in the future. Thank you Team VW of Merrilville.

5/21/25 I worked with Bobby on a new 24’Tiguan over the

5/21/25 I worked with Bobby on a new 24’Tiguan over the phone with a trade that I provide pics and all the information. We agreed on a price for the trade and new car. I drove down the next day and made the purchase. One of the easiest dealerships I have worked with over the years. I was in and out quickly as promised and they even honored all the providing we discussed without trying to add in any additional fees. I would definitely buy another vehicle from them in the future. Thank you Team VW of Merrilville.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Had a great experience working with Dave W.

Had a great experience working with Dave W. to bring home my new Golf GTI 380 Autobachn

Had a great experience working with Dave W.

Had a great experience working with Dave W. to bring home my new Golf GTI 380 Autobachn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome customer service with a nice personal touch

Awesome customer service with a nice personal touch Bobby Sosa went above and beyond to be sure we understood everything out Audi Q5 has to offer. He is patient and kind to answer all of our questions and still offered his time after the sale if we had any additional questions. Bobby made the car buying experience easy. I cannot recommend going to Team Audi and seeing Bobby enough!

Awesome customer service with a nice personal touch

Awesome customer service with a nice personal touch Bobby Sosa went above and beyond to be sure we understood everything out Audi Q5 has to offer. He is patient and kind to answer all of our questions and still offered his time after the sale if we had any additional questions. Bobby made the car buying experience easy. I cannot recommend going to Team Audi and seeing Bobby enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They were nice and knowledgeable.

They were nice and knowledgeable. Will return most likely. To but another vehicle from them.

They were nice and knowledgeable.

They were nice and knowledgeable. Will return most likely. To but another vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DO NOT BUY ANYTHING FROM TEAM IMPORTS!

DO NOT BUY ANYTHING FROM TEAM IMPORTS!! Team Audi Volkswagen in Merrillville tried to pull a bait and switch on my wife and me. Here are the details. My wife and I have been searching for a VW Tiguan to purchase right away. We finally decided on a specific model, which Team Imports’ website said they had on their lot. We decided to contact the dealership via their inquiry button on the website. We received a phone call and email at 4:04PM requesting we make an appointment, which we made for 5:45PM. We live over 40 miles away from the dealership, so we departed our home around 4:30PM, very excited to purchase a new Tiguan. That excitement turned to anger and frustration when we arrived at TEAM around 5:30PM. We were greeted outside the dealership. I went inside to use the bathroom, while the salesperson informed my wife that the Tiguan we inquired about had “just been sold to a woman who traded in a truck”. They also informed us they had no Tiguans on their lot. My wife and I were so upset, there were no words to be shared, so we just walked out. What were they thinking would happen? Did they think they could talk us into a different model? Did they really think I would spend $40,000 with a dealer who lied to me? I have purchased a few cars in my day and know that the paperwork to obtain a new automobile takes longer than an hour. Even if it didn’t take that long, why wouldn’t the dealer call me and let me know the specific car I inquired about had been sold? TEAM collected all this information during the inquiry process on their website. No apologies, no offer to pay for the $15.00 in gas we burned to go to the dealer, no email this morning apologizing, no nothing. In fact, I received a marketing email from them today, which tells me they just don’t care about their customers. You should stay clear of this company. They do not operate with integrity.

DO NOT BUY ANYTHING FROM TEAM IMPORTS!

DO NOT BUY ANYTHING FROM TEAM IMPORTS!! Team Audi Volkswagen in Merrillville tried to pull a bait and switch on my wife and me. Here are the details. My wife and I have been searching for a VW Tiguan to purchase right away. We finally decided on a specific model, which Team Imports’ website said they had on their lot. We decided to contact the dealership via their inquiry button on the website. We received a phone call and email at 4:04PM requesting we make an appointment, which we made for 5:45PM. We live over 40 miles away from the dealership, so we departed our home around 4:30PM, very excited to purchase a new Tiguan. That excitement turned to anger and frustration when we arrived at TEAM around 5:30PM. We were greeted outside the dealership. I went inside to use the bathroom, while the salesperson informed my wife that the Tiguan we inquired about had “just been sold to a woman who traded in a truck”. They also informed us they had no Tiguans on their lot. My wife and I were so upset, there were no words to be shared, so we just walked out. What were they thinking would happen? Did they think they could talk us into a different model? Did they really think I would spend $40,000 with a dealer who lied to me? I have purchased a few cars in my day and know that the paperwork to obtain a new automobile takes longer than an hour. Even if it didn’t take that long, why wouldn’t the dealer call me and let me know the specific car I inquired about had been sold? TEAM collected all this information during the inquiry process on their website. No apologies, no offer to pay for the $15.00 in gas we burned to go to the dealer, no email this morning apologizing, no nothing. In fact, I received a marketing email from them today, which tells me they just don’t care about their customers. You should stay clear of this company. They do not operate with integrity.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Good dealer I like the dealer

I have a pleasure experience working with Chris from Audi he is a sharp guy I bought two Audi from them this year and planing to buy all my car from them

Good dealer I like the dealer

I have a pleasure experience working with Chris from Audi he is a sharp guy I bought two Audi from them this year and planing to buy all my car from them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ryan Roddy and Tim Kulig are professional, knowledgeable

Ryan Roddy and Tim Kulig are professional, knowledgeable and have made my shopping experience memorable.

Ryan Roddy and Tim Kulig are professional, knowledgeable

Ryan Roddy and Tim Kulig are professional, knowledgeable and have made my shopping experience memorable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They were going to charge me to replace a bad USB...

They were going to charge me to replace a bad USB port. Another dealer said it was a warrantee item and replaced it free.

They were going to charge me to replace a bad USB...

They were going to charge me to replace a bad USB port. Another dealer said it was a warrantee item and replaced it free.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Professional and very helpful !

Very knowledgeable staff and great maintenance department ! Repeat customer for life due to the vehicle quality and buying experience . Great selection of new and used rides as well.

Professional and very helpful !

Very knowledgeable staff and great maintenance department ! Repeat customer for life due to the vehicle quality and buying experience . Great selection of new and used rides as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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