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I have been buying vehicles from Key Auto Mall since 1984. And I just bought a new GMC in on 8/31/18. The reason(s) I have always dealt with Key are... simple. Key values my business and my sales rep (Marsh Peterson) and I have an unbreakable relationship (25 yrs) based on loyalty and trust. We don’t haggle. He knows me and I know him. I could purchase a car by phone if necessary. Marsh provides solutions and purchases subsequently follow … simple “Win-Win” logic. I have many choices in the marketplace, and full disclosure, I have given others ample chance to measure up to what they promise. However, no one can offer me the intangibles that Key does. My experience with their service department has also been strong. There is simply no logical reason to purchase anywhere else. Marsh has been at Key for many years. If he were ever to leave, my business would too.
Going to Key was the best experience I have had in long time. Carlos Gomez in sales and Dave Masterson in finance were complete professionals all the... way through my deal. My wife and I arrived on the lot we were greeted by Carlos Gomez and he was ready to help us in our new car search with facts and knowledge. He went thru and asked many questions and actually listened, guiding us to the correct vehicles and pointing out the features of each one. After spending quite a bit of time at the dealership, I informed Carlos that we had several test drives lined up that morning, he was respectful and patient with us and never pushy. My wife and I left Key Auto Mall to test drive other similar models, the Honda CRV, Subaru Outback and the Toyota Rav 4, after seeing the obvious differences between the vehicles and the way Carlos represented the dealership we decided to come back and make our purchase with Key Auto Mall and Carlos Gomez! In my opinion this is how you win a deal, knowledge, professionalism and patience. Once we picked our vehicle and went to finance to work with Dave and he was another pleasure to work with, he understood of any concerns we had and gave a very comprehensive layout of the programs the dealership offered never over pressuring us to take any of the programs. We did decide on a program because of the data given at the time. After purchasing some extras on my new CX5 Grand Touring, Dave and Carlos were in constant communication on dates and times for appointments. It was such a refreshing experience going to a dealership and not get pressured all the way through the deal on anything. I am looking forward to my next purchase at Key Auto Mall in the future after this. If you are in the market for a vehicle give this dealership a serious consideration. Thank you Key Tim and Annette Koehler
This was our 2nd time coming to Key Auto Mall and the experience was just as great as the 1st time around! All the salesmen are eager to help you, but... don’t stalk you and make you uncomfortable. We stuck with Marsh Peterson because he is so knowledgeable, so helpful, and easy to talk to. He makes sure you know every detail about the vehicle you’re looking for! Key Auto Mall also had so many different levels of vehicles to look at so that we could compare vehicles in person vs on the computer. It was such a quick and easy buy! We will come to Key Auto Mall for life!
Wayne Weems helped me with my recent purchase of a 2018 Yukon Denali. This is the third Yukon I've purchased from Wayne and each time I've had a great... experience. He does a great job of making sure I understand all of the 'bells & whistles' of each vehicle I purchase. I definitely would recommend that prospective buyers talk with Wayne for help with their next vehicle purchase.
We were intrested in a New Jeep Renegade. We met Wanye Weens and 2 hours or leass we were taking our new Jeep home. The whole process was hassle free... and went very smooth and couldn't be happier workng through the car buying process with Wayne. Thanks again Wayne.
Wayne Weems was absolutely wonderful to work with. I will not buy car anywhere else or from anyone else!
I just wanted to say I enjoyed having Kevin Smith as my sales agent. He was great. Very nice, personable. I would recommend him to anyone. Thanks Kevin...
Bought a 2011 Chevy Cruze great customer service. Come see Wayne Weems at Key auto mall!
We worked with Wayne Weems to buy my green Jeep Wrangler Sahara. He was very helpful and knowledgeable about the Jeep inventory. Nice guy!
Randy Webster you are the best salesperson we have dealt with and were straight up with us during the process. Really appreciate it after having a previous... bad experience at a different lot. Highly recommend those looking for a new or used car to talk to Randy Webster. 5 star rating for a 5 star salesperson. See you on the next one. Thanks