Terry Henricks Ford

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Reviews

4.8
(35 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Service

Staff is friendly, and I am able to get my vehicle serviced in a timely manner.

Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

5.0

2012 Honda CRV Purchase

This team at Terry Hendricks are 2nd to none, They are extremely responsive to your initial request to provide answers to any questions you may have without being over bearing. They provide you with the necessary information prior to arriving so you are fully prepared to complete a purchase when you arrive. They are courteous and helpful every step of the way without being pushy.

Dealer response

Hi Greg, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

5.0

Transit Van Purchase

My Salesman Cody was very friendly. No high pressure sale. I drove from Akron, Ohio to see the vehicle. He pointed out a few very very small dings which he told me it had on the phone. Other than that the vehicle was as pictured and in very good condition. He also arranged a very reasonable delivery charge to Akron two days later.

Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Terry Henricks Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

5.0

Great Service

Jake and Mark are my go-to guys. Not only do they take good care of my routine service, but I know I can call them with what may seem to others like an unimportant concern. They never make me feel like I'm just being silly. This time I worked with a different young man, but I didn't get his name. He did a great job.

Dealer response

Hello Jean, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Henricks Ford! Until the next time we meet, take care!

3.0

Service visit

Final service person not very personable and hard to understand. Not familiar with him as I am with the other service people.

Dealer response

Hello Delores, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

Went the extra mile!

Adrienne and Josh went the extra mile working several weeks for us and sifting through lots of vehicles to find us the best fit for us!

Dealer response

Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

5.0

Got a deal!

Had a Great Ford truck at a fair price! Chris is great to work with and no pressure sales!

Dealer response

Hi Dennis, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Henricks Ford! We hope to be of service to you again! Take care!

5.0

Would recommend this dealership

I have always been treated well and have been satisfied with the technician's work.

Dealer response

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

4.8

On time

It has been a great overall relationship. The buying process was fast, efficient and low pressure. The salespeople wanted to make sure I got the vehicle I wanted. The service area is top notch, very easy website for making reservations and always on time. Minimal waiting and friendly service. They listened to my concerns and made recommendations that were for my benefit not their bottom line.

Dealer response

John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

5.0

Excellent Service

The service department was very friendly and extremely efficient.

Dealer response

Hi Jesse, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

See all 35 reviews