Terry Henricks Ford

I drove from out of state. They do not take deposits to hold vehicles. The salesman gave me the keys to drive it but told me nothing about the vehicle or features. I traded an older vehicle of the same type but had to figure out the new features on my own. I don't know if he figured he didn't need to since I was coming from hours away and it was a done deal. No salesmanship. Nice guy and polite though. Finance guy was efficient and polite. Drove vehicle home, took out the paper on the floor. The floormats in the front that were in the pictures were missing. Went back and forth with the salesman for a month before contacting the sales manager. He took care of it, was polite and apologetic. However, when I got them, they must be the wrong mats. I have directions to cut carpet for the plastic pieces that the mats snap down to. The old ones must not have had that, so the new ones shouldn't either. Overall, a mixed experience. Wouldn't recommend if you are driving fro. Afar.

We used Terry Hendricks Ford because they were close to our home and we like a great relationship close bye to for any issues. We were dissatisfied with the no family experience. The other vehicles we purchased seemed to have a dealership that wanted our future participation. Terry Hendricks only wanted a sale. In fact they knew very little about the vehicle we bought and provided inaccurate information. Shame on US for using Terry Hendricks. Look at their comment history! It only shows a few last sales. I will never use Terry Hendricks Ford in the future or recommend them.

Good dealership, great service! Everyone was so friendly and I enjoyed working with them on this deal.

They replaced my timing chain, gears, twin turbo and manifold in 2023. Come 2024, I find out that they rolled the gaskets under my valve covers, resulting in failure and a major oil leak from both valve covers. They wanted me to pay $1500 to fix the damages they caused. Not happening. I went to a local mechanic that actually stands by their work. When I she'll out almost $14k for repairs, I expect you to stand by your work. They failed big time. Now I'm hoping they didn't mess something else up.

Since my first visit with the service department and parts, I have had excellent service and found the techs are very knowledgeable and courteous. They let you explain your situation without completing your sentences for you. Highly recommend checking them out for yourself.

Very helpful, since I was long distance Jared sent be a video of the truck and made note to point out and bumps and scratches. Adrienne kept her promise and got me out of the dealership in record time.

Got me into the truck I wanted for the payment they also worked late to make it happen

Great dealership bought three vehicles in the last four years . If we have any questions or concerns, we call and And we get our answers.. very impressed… thank you, Jim

Purchasing from out of state/online is stressful and the fear of the unknown adds to that when purchasing a used vehicle. There were a couple hiccups (as expected with any vehicle purchase), but Austin and his team at Terry Henricks addressed them with professionalism and provided peace of mind. Thank you Austin.

This has been the smoothest and easiest car buying experience I’ve ever had, and I had the vehicle shipped to a California! Scott Judge and Adrienne Cargle guided me every step of the way to ensure a smooth transition and went above and beyond the call of duty. Scott sent me numerous detailed videos of the vehicle prior to purchase and even met my request and had the vehicle put on a lift so I could get a clear look of the undercarriage. Adrienne provided the proper documentation in order to take care of my registration and title here in California. This has saved me many hours at the CA DMV which is never a pleasant experience. Scott looked after my vehicle and met my carrier day of pickup. My vehicle arrived completely detailed and n excellent condition.