Reviews
Write a reviewOut of state purchase Yukon XL
Purchasing from out of state/online is stressful and the fear of the unknown adds to that when purchasing a used vehicle. There were a couple hiccups (as expected with any vehicle purchase), but Austin and his team at Terry Henricks addressed them with professionalism and provided peace of mind. Thank you Austin.
Out of state purchase Yukon XL
Purchasing from out of state/online is stressful and the fear of the unknown adds to that when purchasing a used vehicle. There were a couple hiccups (as expected with any vehicle purchase), but Austin and his team at Terry Henricks addressed them with professionalism and provided peace of mind. Thank you Austin.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Lindsay, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Hello, I’m Sharon B.
Hello, I’m Sharon B. Jackson and I bought “MY MOCHA BROWN CADDY” frm here. I ABSOLUTELY POSITIVELY LOVE MY CAR!!! I WAIT’d on da LORD, & HE DELIVERED! My Sales Agent, Jason was The BEST EVR! The Personnel were very nice and knowledgeable, too. Even tho’ I had a few mechanical/technical issues; I called and was told exactly what to do, and it’s been solved. Didn’t cost me a dime!!! GOD IS ONTIME INTIME ERR’TIME!!! GOD IS GOOD!!!
Hello, I’m Sharon B.
Hello, I’m Sharon B. Jackson and I bought “MY MOCHA BROWN CADDY” frm here. I ABSOLUTELY POSITIVELY LOVE MY CAR!!! I WAIT’d on da LORD, & HE DELIVERED! My Sales Agent, Jason was The BEST EVR! The Personnel were very nice and knowledgeable, too. Even tho’ I had a few mechanical/technical issues; I called and was told exactly what to do, and it’s been solved. Didn’t cost me a dime!!! GOD IS ONTIME INTIME ERR’TIME!!! GOD IS GOOD!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jackson, we're happy you found our staff so supportive during your experience here at Terry Henricks Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best Dealership
I have been doing business with this dealership for years. I have never been disappointed. Whether it is for service or purchasing a vehicle, they have always accommodated my requests.
Best Dealership
I have been doing business with this dealership for years. I have never been disappointed. Whether it is for service or purchasing a vehicle, they have always accommodated my requests.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Deb, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exatremely pleased.
I have purchased several new Ford trucks from Jim G. We are 150 miles from Terry Hendricks Ford, There are no sales professionals like Jim any place i have delt with, ever!! Best place, its not all about Dollars!!!!
Exatremely pleased.
I have purchased several new Ford trucks from Jim G. We are 150 miles from Terry Hendricks Ford, There are no sales professionals like Jim any place i have delt with, ever!! Best place, its not all about Dollars!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
Staff is friendly, and I am able to get my vehicle serviced in a timely manner.
Service
Staff is friendly, and I am able to get my vehicle serviced in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
2012 Honda CRV Purchase
This team at Terry Hendricks are 2nd to none, They are extremely responsive to your initial request to provide answers to any questions you may have without being over bearing. They provide you with the necessary information prior to arriving so you are fully prepared to complete a purchase when you arrive. They are courteous and helpful every step of the way without being pushy.
2012 Honda CRV Purchase
This team at Terry Hendricks are 2nd to none, They are extremely responsive to your initial request to provide answers to any questions you may have without being over bearing. They provide you with the necessary information prior to arriving so you are fully prepared to complete a purchase when you arrive. They are courteous and helpful every step of the way without being pushy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Greg, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Transit Van Purchase
My Salesman Cody was very friendly. No high pressure sale. I drove from Akron, Ohio to see the vehicle. He pointed out a few very very small dings which he told me it had on the phone. Other than that the vehicle was as pictured and in very good condition. He also arranged a very reasonable delivery charge to Akron two days later.
Transit Van Purchase
My Salesman Cody was very friendly. No high pressure sale. I drove from Akron, Ohio to see the vehicle. He pointed out a few very very small dings which he told me it had on the phone. Other than that the vehicle was as pictured and in very good condition. He also arranged a very reasonable delivery charge to Akron two days later.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Terry Henricks Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great Service
Jake and Mark are my go-to guys. Not only do they take good care of my routine service, but I know I can call them with what may seem to others like an unimportant concern. They never make me feel like I'm just being silly. This time I worked with a different young man, but I didn't get his name. He did a great job.
Great Service
Jake and Mark are my go-to guys. Not only do they take good care of my routine service, but I know I can call them with what may seem to others like an unimportant concern. They never make me feel like I'm just being silly. This time I worked with a different young man, but I didn't get his name. He did a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jean, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Henricks Ford! Until the next time we meet, take care!
Service visit
Final service person not very personable and hard to understand. Not familiar with him as I am with the other service people.
Service visit
Final service person not very personable and hard to understand. Not familiar with him as I am with the other service people.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Delores, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Went the extra mile!
Adrienne and Josh went the extra mile working several weeks for us and sifting through lots of vehicles to find us the best fit for us!
Went the extra mile!
Adrienne and Josh went the extra mile working several weeks for us and sifting through lots of vehicles to find us the best fit for us!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!