Tunkhannock Auto Mart

I had one of the worst, most shady experiences at Tunkhannock AutoMart a few weeks ago. I was selling my 2024 jeep and I received a Car Gurus Instant Offer and I accepted it online. It let me know that the offer was valid at Tunkhannock Auto Mart. They reached out to me eager about the buy. I spoke extensively with Brandon, who is their Car Gurus liaison. I sent him pictures of my vehicle, which was pristine and well taken care of. The vehicle was barely two years old, immaculately kept, and even the plastic still on some parts, and had original new car smell. It was my secondary vehicle but I no longer wanted a car payment and I also did not want a hybrid anymore, which was the reason behind selling it. I scheduled with Brandon to bring my jeep in that week and to complete the sale. He had my information, pictures of my vehicle that I personally sent to him two days before going up. From my research, unless the vehicle did not match the description from what I entered, there was no reason for them not to honor that Car Gurus offer. So, I drive up but two days later but that morning I reached out to Brandon to make sure we were all set, if anything else was needed. Brandon ignored my messages- I gave it a few hours. I called the office and all of a sudden he says how I need to “temper my expectations”… whatever that was supposed to mean. So I go up and Brandon is “busy” so they give me Travis to work with. Travis delivers the news to me that they are partnered with another local dealership where I also had my jeep appraised, and it would be a conflict of interest to give me more than what they offered to buy it for.. which was around $3k less than the Car Gurus offer. I said how this isn’t a deal through Tunkhannock Auto Mart, this is through Car Gurus Instant Offer. Completely different and should not be a conflict of interest. I said where does it say that there’s a non-compete with Car Gurus Instant Offer? **Mind you, they all saw my vehicle when I first arrived. On a side note, that dealership that they “partner with” appraised my vehicle recently and the appraiser told me that my jeep was one of the most well taken care of vehicles and truly in “excellent condition unlike other vehicles that come in here where their owners say it’s excellent and it’s not”… that other dealership KNEW my vehicle was in great condition but of course they were going to lowball me, and also kept pressuring me to trade it in which I didn’t want or need to do. **So anyway, Travis never answers me when I asked for documentation about it being a conflict if the sale is done through Car Gurus Instant Offer and he said “I’ll be right back” .. he leaves for a few moments and looks at my vehicle and all of a sudden I get an email from Car Gurus saying “your car was inspected!” And the offer suddenly dropped $2,725!!! So I look at the report and they said that my tires needed replacing. Laughable- —-the jeep barely had 9k miles on it! And they also said “other adjustments” with NO written explanation but he verbally said that they noticed “chips on the rear door hinge”…INSANITY. There were NO chips whatsoever. If I could add the photos here I would. I still have them even though I did end up selling my vehicle elsewhere for more. I could not believe how shady the entire experience was and I would not recommend anyone to go here. I was furious and walked out out of there, but it is their loss. They should be ashamed of their poor business practices and also lost out on two potential deals in the near future. My mother was in the market for a new retirement vehicle (and she did end up buying elsewhere last week) and my father is also looking for a ford f-250 super duty this fall, but we will be glad to give our business ANYWHERE but here. Beware of how scammy and undermining these sales people are. I know it is a part of the business but they truly thought they could pull a fast one.

Can’t say who I contacted, wasn’t aware I’d be asked these questions. I was happy with the accommodation and quality of service. Makes the Tinkhannock “Experience” more traditional and reminiscent of the days when American mechanics from the local area did what only they could do best - fix up their tractors and trucks. Keep up the good work. You are way ahead of the Scranton outfits.

Service Department needs improvement. Brought a car in for an appointment at 9am technician called and said couldn’t find the vehicle. Claimed he was looking for a truck. I brought in a 2013 Doge Dart. Went back to the dealership to correct the problem. Claimed the would diagnose the issues with the car before noon because I told them I was working night shift that night. They said no issue. 12 am called and they hadn’t even looked at it yet. So first they had no idea what type of vehicle they were servicing by calling me and stated they couldn’t find it. Then promising to have it looked at by noon. The sales department is great but the service department needs to be managed better in my opinion.

Not impressed with the service dept. Last truck was in for a recall. Fixed the recall, and said i needed brakes and rotors, had them check by another garage, they told me nothing wrong with them. On my present truck, they installed window vents in the window channel, which i told them my window would not close, guessing thats my problem. They also installed a tonneau cover, i should say half xxx installed, more water can in than it kept out. On the sales side, Eddie is the reason i buy there. But might start to look else where

Joe D and Ben G made it quick and easy to drive away in my 2025 wrangler rubicon

This dealership has a large variety of vehicles to choose from, and the salesman was very helpful and answered all of our questions.

Joe Dafcik was the best! It was my first time buying a car alone, and Joe made it a very positive experience for me. He is knowledgeable, respectful and kind. He went out of his way to find the vehicle of my choice. Joe does a fantastic job, and I will be back to purchase a vehicle in the future. Thank you Joe!!

This is my third vehicle I’ve purchased from Eddie. He was so helpful when it came to finding the perfect vehicle to fit my family everytime. I would highly recommend reaching out to Eddie and having him help you find the perfect vehicle for you! Thank you again Eddie!

I have purchased numerous cars from Tunk Auto Mart and would never consider going anywhere else. Eddie is always available to listen to my needs and concerns, and will go out of his way to find the perfect vehicle for me EVERY TIME

Having purchased 3 Jeeps previously, I just knew returning to Eddie to purchase my 4th would go smoothly … Always helpful always courteous ! Always has the answers to any questions I have - never a problem ! Thanks Eddie ! Your record is spotless !