Dahl Ford

Was in and out in less than three hours. Staff was very courteous and helpful. Terry, finance, was knowledgeable and very informative. Would have preferred sales staff explain more about the features of the car, especially those new technologies.

I will not buy another vehicle from Dahl Ford. The new 2016 F150 3.5 Ecoboost I purchased had issues starting around 15-20,000 miles. The truck would buck and misfire, enter a limp-home-mode, and leave me stranded out of state, hitched to a trailer that I couldn’t pull faster than 30 mph on a major interstate. If it happened at night, I would have to stop traveling until I could make it to a parts store when they opened the next morning to buy a new coil for the #1 cylinder to clear the code and eliminate the symptoms. I took it into Dahl and they noted there was water in the #1 plug/coil boot but couldn’t figure out why. It happened several more times- leading up to the tail end of the warranty. One final time, I documented the parking lot coil replacement and observed liquid in the coil boot, and dropped it off at Dahl. They kept the truck for a total of two weeks between September 2017 and July 2018 for diagnostic driving and analysis of the issue. It was communicated that the Ford dealer technical network was trying to decide how to repair. During this time, I was left without a loaner for a period of days before it was determined this would be covered by warranty. Dahl did let me use a courtesy vehicle towards the end of this period because I was about to be a.) stranded in Davenport and b.) without a vehicle for vacation. This was appreciated, although I had hoped I would get a rental loaner the whole time regardless of the status of Ford’s approval of the repair under warranty. Final repair of the issue (cylinder head replacement) took three weeks (July 16th to August 7th) with the truck in Dahl’s possession the entire time. The return date of the vehicle was incorrectly guessed at least six times, covering a span of 13 days where my truck was “almost done”. The truck was to be done on a Wednesday, then Thursday, then Friday, then the next Wednesday, probably the Friday after that, then the Monday after that, and, finally, at the end of a Tuesday. Excuses offered varied from no service tech available to work on it to multiple days waiting on parts. Plans were made several days beyond the communicated date, cancelled, made, and cancelled again. Dahl Ford’s non- equivalent loaner policy is terrible. Ford is not required to provide an equivalent (to the original vehicle) loaner per the text of their warranty policy, and Dahl Ford does not offer any goodwill truck loaners for truck owners – even when the delayed return of the repaired vehicle is the dealership’s fault. Dahl’s five week (total) possession of my truck left me sidelined for four drag races (several of them pre-paid events!) and left me without a truck during the first year of owning an acreage where a truck was required for every large scale house or landscaping project I started. The Ford Fiesta or Escape I received was a pathetic substitute, and I was left dead in the water. When I repeated that the botched repair timeline was leaving me out hundreds of dollars, the best attempt to help was an offer to pay for a Hertz $20.00/day rental but I would be left with paying the $0.80/per mile charge, which would have totaled $800+ dollars for one trip. In summary, Dahl’s five week possession of my truck was a massive inconvenience, and they could not have cared less or tried to help less. It appears Dahl responds to these reviews to give the illusion of post-dissatisfied customer follow-up. I wish the same effort would have went into taking care of a customer who received a brand new lemon truck. The best Dahl Ford offered was a “top” trade-in value for the truck to purchase another new truck to replace it, which means I would have to spend a pile of money I didn’t plan on spending to deal with an issue that was not my fault with a dealership that has been nothing but disappointment. This is unacceptable. A dealership should stand behind their product and services, and Dahl Ford has failed miserably on both fronts. I deeply regret making my first new vehicle purchase with Dahl. I will reply to this review with updates of Dahl follow-up or lack of follow-up.

Went in for a routine oil change. The checked everything on my seldom driven 2014 Mustang. With it being 5 years old ( got it in '13, they pointed out it needed a new battery. Gave me a price which was less that most places I checked I opted to replace myself. I like to wrench on my cars.

Awesome dealer to work with. I have had service work done there for 20 years and have purchased 3 vehicles from them. It is a first class dealership from sales through service with great continued customer service throughout the life of the vehicle.

Elias went above and beyond to make our car buying experience great!! This was our second experience purchasing from Elias and will continue to come back to Dahl because of the great service and knowledge they provide!!!

Gunnar was my salesman, he was very insightful, kind and funny. first time buyer and he made me feel comfortable and made sure I understood everything. Terry Nelson was also a huge help, made me feel at ease with anxiety of a first time car buyer.

Got me out of a purchase of a dog suv. The Ford Edge previously purchased had too many bad points that were basic design faults( horrable steering, rough ride, poor vision to front due to stupid shape of hood, and numerus jap like (hi tech) features mostly useless.

We were extremely happy with the service. Doug is very knowledgeable in with what he sells, and took the time to go through all our options......from vehicle selection to financing. We will definitely go back.

Keith is a great person to deal with very helpful and kind.thanks for your help on the 2003 dodge ram truck.It is the truck i always wanted thanks again.

Outstanding service,Keith was so friendly and easy to work with!He didn't put any pressure on me to make the sale,just gave me the facts and let me decide. Definitely a man of his word!Thank you!