Buick GMC of Watertown

3.4 out of 5 3.4
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Buick GMC of Watertown Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2019

We are proud and pleased to welcome all of the Buick and GMC sales and service guests from the area to our brand new fac

...

ility on Straits Turnpike in Watertown. We strive to give you a great purchase and ownership experience. We all work as a team and are here to help you with your vehicle needs. We look forward to seeing you!

"Powered by People; Fueled by Values"

Service

Tire Rotation

$21.95 and up*

Wheel Balance

$59.95 and up*

Oil, Filter Change

$34.95 and up*

Wiper Blade Replacement

$46 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
113 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 7, 2019

    Bought a used Encore from Billy..relaxed no pressure experience..when checking to see if my 500 dollars I used to hold the car was taken off my credit... card I found out that it never went threw correctly and was still on my card..lucky I checked because they weren’t following up on it..the old saying applies here ..the jobs not done until the paper work is finished..

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything mo...re we can do!

  • 5.0 out of 5
    October 26, 2019

    This whole experience was very pleasant and hassle free. The staff bent over backwards to help me find exactly what I was looking for. I will recommend... these guys to everyone who I encounter that is looking to get a new truck.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, your satisfaction is our top priority. Thank you for the strong recommendation and great feedback! Feel free to reach out to us if you need ...anything. Have a wonderful day.

  • March 14, 2015

    I honestly can't say enough about how wonderful our experience was and will actually be mailing a letter to the owner to commend the whole team at the... Watertown buick gmc. On this survey, I will again just reiterate how wonderful my finance and I were treated. Our salesman Matt Burks was honestly a pleasure to work with and made the salesman from the other dealerships seem less than adequate in terms of his knowledge of his product, his excellent attitude and demeanor, and his ability to gauge our needs and meet them to get us in the truck we wanted. Also Kyle the manager was always enthusiastic, friendly and welcoming and a seems to bring a great energy to the watertown branch. He was so helpful and we could never thank him enough either. Honestly one of the best experience making a major purchase I have had. Everyone in the dealership went above and beyond. The rest of the staff was also great, specificly we met Ed in financing and a women named Rena. Both were very kind and friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 16, 2019

    I had a great experience with the staff of Buick GMC of Watertown a few nights ago. I was there dropping off my vehicle for service. Decided to look at... new trucks. They were very respectful, informative, to the point and professional. They have a lot full of choices and options to choose from. The discounts seemed fair and they are willing to make a deal. I did not buy yet, but if I do buy a GMC I will buy it from them. I was not jumped on when I got out of the car, they let me look around, and they were really professional.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you found our staff was so knowledgeable and helpful! Our entire team works hard to work with your budget and get you the best deal.... We're always here with the same great service whenever you need service or another vehicle!

  • 5.0 out of 5
    October 4, 2019

    This place is amazing, I’m from out of state and needed a new car. They took my old car for a great trade-in price and got me in a new car right away!... The sales manager was fair in negotiating, and was willing to give a little more to make the deal happen. Would recommend this place to everyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your pos...itive experience. Have a great day!

  • 1.0 out of 5
    February 7, 2019

    Stay far, far away. The whole sleazy car dealership sales process needs major correcting. They didn’t want to honor the vehicle price which was listed... on their own website. I was told that I received a “supplier discount” which wasn’t ever discussed prior to me signing any paperwork. A week later I was told I received “supplier pricing” and I need to provide my employer paystub. I don’t have an issue providing that if it was clearly explained from the beginning. I know for a fact my employer gets special pricing on vehicles and the dealer only stated that after the fact because they get a kickback for it. This isn’t going to reach anyone so I guess I’m wasting my time. In the end I won’t EVER recommend this dealership to anyone!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (860) 577-0995 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 2.0 out of 5
    July 2, 2018

    First off, I do wanna say that I had a great experience buying my car from this dealership with the help of Peter M last year. He was very laid back and... helpful. So 5 stars for him, but the service techs are AWFUL. I’m disappointed because I made a service appointment a week ahead of time and keep in mind I live about 40 minutes away. I took the day off from work to get this done, drove there, and was told they were too busy to service my car. Very unprofessional in my opinion, wasted my time and my gas for nothing but to be told they were “too busy.” I will not be coming back for this reason. If someone makes an appointment, there should be NO excuses. Huge disappointment. At least give me a call to give me a heads up, instead of me wasting over an hour of driving to be told you’re too busy. Absolutely ridiculous.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we regret to hear that your recent experience was anything less than exceptional. We would like to have a better understanding about your experien...ce. Please reach out to us at (860) 577-0995 at your earliest convenience and we will do our best to resolve this with you.

  • 1.0 out of 5
    January 17, 2018

    Service manager very dishonest and unprofessional took Car in for service damaged the in of brand new car was told it be taking care of and wasn’t

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your comments, Fred. We are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you... can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to us at (860) 631-5745 when you have a chance. We hope to hear from you.

  • 5.0 out of 5
    August 25, 2017

    Service work done in a timely manner. Friendly group of people.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your wonderful feedback of your recent experience with us. We're happy to hear we were able to get you back out on the road so quickly! ...Thank you again for choosing Buick GMC of Watertown!

  • 5.0 out of 5
    July 10, 2017

    They are a great dealership. I sent my father there after I bought my truck and he had the same experience. First dealership I have ever been to where... I did not feel taken. I would recommend them to everyone.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, we appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Buick GMC of Watertown! We hope to be of ...service to you again!

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