Buick GMC of Watertown

Bought a used Encore from Billy..relaxed no pressure experience..when checking to see if my 500 dollars I used to hold the car was taken off my credit... card I found out that it never went threw correctly and was still on my card..lucky I checked because they weren’t following up on it..the old saying applies here ..the jobs not done until the paper work is finished..

This whole experience was very pleasant and hassle free. The staff bent over backwards to help me find exactly what I was looking for. I will recommend... these guys to everyone who I encounter that is looking to get a new truck.

I honestly can't say enough about how wonderful our experience was and will actually be mailing a letter to the owner to commend the whole team at the... Watertown buick gmc. On this survey, I will again just reiterate how wonderful my finance and I were treated. Our salesman Matt Burks was honestly a pleasure to work with and made the salesman from the other dealerships seem less than adequate in terms of his knowledge of his product, his excellent attitude and demeanor, and his ability to gauge our needs and meet them to get us in the truck we wanted. Also Kyle the manager was always enthusiastic, friendly and welcoming and a seems to bring a great energy to the watertown branch. He was so helpful and we could never thank him enough either. Honestly one of the best experience making a major purchase I have had. Everyone in the dealership went above and beyond. The rest of the staff was also great, specificly we met Ed in financing and a women named Rena. Both were very kind and friendly.

I had a great experience with the staff of Buick GMC of Watertown a few nights ago. I was there dropping off my vehicle for service. Decided to look at... new trucks. They were very respectful, informative, to the point and professional. They have a lot full of choices and options to choose from. The discounts seemed fair and they are willing to make a deal. I did not buy yet, but if I do buy a GMC I will buy it from them. I was not jumped on when I got out of the car, they let me look around, and they were really professional.

This place is amazing, I’m from out of state and needed a new car. They took my old car for a great trade-in price and got me in a new car right away!... The sales manager was fair in negotiating, and was willing to give a little more to make the deal happen. Would recommend this place to everyone!

Stay far, far away. The whole sleazy car dealership sales process needs major correcting. They didn’t want to honor the vehicle price which was listed... on their own website. I was told that I received a “supplier discount” which wasn’t ever discussed prior to me signing any paperwork. A week later I was told I received “supplier pricing” and I need to provide my employer paystub. I don’t have an issue providing that if it was clearly explained from the beginning. I know for a fact my employer gets special pricing on vehicles and the dealer only stated that after the fact because they get a kickback for it. This isn’t going to reach anyone so I guess I’m wasting my time. In the end I won’t EVER recommend this dealership to anyone!

First off, I do wanna say that I had a great experience buying my car from this dealership with the help of Peter M last year. He was very laid back and... helpful. So 5 stars for him, but the service techs are AWFUL. I’m disappointed because I made a service appointment a week ahead of time and keep in mind I live about 40 minutes away. I took the day off from work to get this done, drove there, and was told they were too busy to service my car. Very unprofessional in my opinion, wasted my time and my gas for nothing but to be told they were “too busy.” I will not be coming back for this reason. If someone makes an appointment, there should be NO excuses. Huge disappointment. At least give me a call to give me a heads up, instead of me wasting over an hour of driving to be told you’re too busy. Absolutely ridiculous.

Service manager very dishonest and unprofessional took Car in for service damaged the in of brand new car was told it be taking care of and wasn’t

Service work done in a timely manner. Friendly group of people.

They are a great dealership. I sent my father there after I bought my truck and he had the same experience. First dealership I have ever been to where... I did not feel taken. I would recommend them to everyone.