Buick GMC of Watertown

Very disappointed! Call Fri about used vehicle on line ad. Assured vehicle was still in stock. Called Saturday, made appointment for that morning to go and view the vehicle. Getting ready to leave home, got call from "Mgr." stating vehicle was not there. "Customer took it home yesterday to see if it fit in their garage" GIVE ME A BREAK !! Old bait and switch ploy.

I went to Watertown GMC as I was looking for a newer and safer vehicle shortly after my son was born. I looked at several vehicles here, of which for one reason or another was not exactly what I was looking for in my search. Nick (sales rep) continued to follow up with me with potential options, on 6/21 he informed me of an Acadia that had just come in off a lease at their Danbury location. The vehicle was brought to the Watertown location on 6/22, and I went down to see it. First thing I found upon reviewing it was that the rear passenger door had visible damage, not from an accident, but in need of repair and repaint/blending. I was assured the issue would be dealt with by the reconditioning process. Overall I liked the setup and color of the vehicle, but had concern with the potential quality & outcome of the body work. After having some hesitation around the damaged door, Nick had Kyle (the General Manager i believe) come out to talk to me. I was assured by him that he had the utmost confidence in the body shop they use in Watertown and that the work would be done properly and that I would be happy with the outcome. He also proceeded to mention, that if there was no deposit on the vehicle it would go back to the Danbury location, which meant it would go to that local body shop for repair, not the one in Watertown. After some discussion with my wife, I opted to put the deposit on the vehicle, with the stipulation that the deposit was refundable, largely due to earlier concerns expressed about how the body work would come out. Upon leaving I was told they would be calling the body shop first thing Monday morning, based on this discussion I was under the impression the repair should only take a few days or maybe a week if the body shop was backed up as summer time can be a bit busier i was told. I waited until Friday 6/28, at which point after hearing no updates I reached out to Nick to inquire about the status. I was told it was at the shop and it would be back either end of next week or early the following week, that time frame meaning Friday 7/5 or Monday 7/8. 7/5 and 7/8 passed with no updates. Finally after hearing nothing for days, I again reached out to Nick on 7/11 to get the status via text, when he called back I was told the vehicle is being repaired in Danbury not Watertown, they had been trying to get an update all week but couldn't get a reply from the service department. He did admit at that point time they did not know the ETA of the vehicle to be returned back to Watertown. As it has been almost 3 weeks since I gave them my deposit, I ended up pulling my deposit at this point. To their credit, Nick did acknowledge he failed to properly communicate with me, and Kyle did call me the following day to apologize and when the vehicle did come back they did offer me the opportunity to look at it. However, i did not feel comfortable spending over $30,000 on a vehicle here because i was planning to add both the paint protection (due the nature of the repair) as well as their extended warranty plan, and felt if this was the level of service i was going to be offered before buying the vehicle that i was less than confident it would be better after i had shelled out the money. Upon searching Autotrader a few days later, i found the same vehicle listed, for $300 less then the agreed upon sales price we had agreed to, which furthered the disappointment after trying to to negotiate the price lower being told they were already at rock bottom. At any rate, I am looking at other vehicles at this point and as much as I liked that particular one, I will not be purchasing it or going back to GMC Watertown anytime in the near future, if at any point.

As a longtime customer of Buick GMC of Watertown, I can attest to the excellent service they offer to both people interested in buying a vehicle as well as the treatment I receive from the service department.

Personnel at this dealer were very responsive and followed up with me until I decided to buy a vehicle from another source (pricing related).

Not happy at all. Spent over 7000 the past 2.5 months for me moms 2012 Terrain. First they 'Cleaned the fuel injectors in Jan. And got my wife to spend an extra 2000.00 on 'suggested' work. Mom's car broke down in April. Codes stated it could be a bad spark plug. They diagnosed, for over 450.00, that fee injectors were needed. Then, at the end, they said the spark plug was bad, so an extra 300.00. I told them about the spark plug issue. Spent over 7,000.00 in 2 1/2 months. Terrible.. We'll never go there again. How are you accrediting them? Never sent service estimates, is that the norm?

Very easy scheduling the service for my vehicle. Service Department was also accommodating in giving a sample of the fluid from my service. Service was done under the suggested time, which meant for a short waiting time. Pleasure working with the staff. Because not able to mention further, need to do something with the TV in the waiting area. Kept buffering which made watching it very unenjoyable.

Absolutely the BEST dealership around...one based on core values of honesty, professionalism, and simply embedding the meaning of having true integrity. This stems from owner, Todd Ingersoll. He has created a culture that is so rare, especially in this day and age. Kudos to everyone at Ingersoll Automotive for our recent Buick purchase (Manager Kyle and driver Michael), and all of their staff (including the Danbury, CT location) for our many years of being completely satisfied customers...5 plus stars, always!

Great help for checking out my car. The salesman was very respectful and helpful. I will recommend this dealership to my friends and family

They don't make you wait any longer then is necessary and they have a great waiting room with fresh coffee while you are there

Great guys here. They care and are very open and honest about how they do business. Terrance, Aaron, Joe, and Bryan were all great!