GMC of Watertown

I received multiple texts and emails hyping my "preferred VIP" experience. Unfortunately, that was not the case. There was an ongoing series of blatant lies that compounded the problem. It is rather obvious they were thinking that as long as they get you in there, they will sell you something. The sales team there is only concerned with padding their commission and is NOT concerned with either the Customer Experience or advancing the Ingersoll brand. This was two days ago and today, their BDC contacted me as if nothing was amiss and still pushing to sell me something other than what we had discussed. I reached out to the Dealer Principal, Todd Ingersoll, let's see if he is interested the Customer experience. But, I suspect he doesn't care either. If I could assign a negative star rating, I would.

I routinely bring my GMC truck for service to GMC of Watertown and either Jeff or Ian always checks me in quickly and helps out in any way possible. They are definitely customer service oriented, willing to help each and every time. One time I had to remove my plow in order to get my truck serviced and they accommodated me so I didn't have to reschedule my service. These guys have been there for YEARS, indicating that they are a good company to work for... I like the consistency with the service department and the fact that they are very knowledgable about their vehicles. Reasonable pricing, excellent service; fantastic communication(s) they are 100% legit. Again, always willing to help and won't waste your time; I will only go here to service my truck - don't forget to ask if you have any points that you can use toward your bill! Whenever I have to go upstairs to buy parts, get a key made, or get my paint color code, the parts dept. guys are also on the ball, knowledgable, and very helpful. Thanks again.

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Great purchase experience. Cameron and Joe were responsive and helpful. Car was ready as promised for easy delivery.

Had an Amazing experience. I had inquired about a truck online. I got a quick response and set up a test drive. Nick, Joe and Jerry were awesome. Nick was really easy to get along with and was not pushy at all on the sale. Joe worked some better numbers than what I had expected, and Jerry did a great job finishing up all the paperwork explaining each page and signature He made me feel like I was sitting with a relative. Everyone I encountered made me feel like new friend not just another sale. I have been recommending this dealership to everyone that asks about my new Ford truck. Thank you again, Nick, Joe and Jerry !!

Friendly staff, quick service in the lobby, they attended to my needs and questions, im very pleased..!

The service work on the vehicle was complete, included oil change and fuel injection service work. The tasks were completed, like any other dealership you go to, you pay more than you should for the work but that won't change no matter where you go.

I needed our transmission reprogrammed, I called the night prior, they had my vehicle in the next morning and returned by the end of the day. Everything I needed done was accomplished with no issues, they also kept me up to speed as they worked on the vehicle through an email link to check the status. Great job!!!

i had the worst experience with this dealership. i have taken my suv here for years (5 total) to get serviced and repairs. this last experience was by far the worst. the service department was rude to both myself and my father at the time of drop off and pick up. they were not busy so there is no excuse. i had to still pay $200 for them to tell me what i already knew was wrong with the car. i will NEVER go back to this dealership for any type of service or ever buy another car there. which i am in the process of buying a new car and they will not get my business. do not take your vehicle to get serviced here. it's the worst place.

i had the worst experience with this dealership. i have taken my suv here for years (5 total) to get serviced and repairs. this last experience was by far the worst. the service department was rude to both myself and my father at the time of drop off and pick up. they were not busy so there is no excuse. i had to still pay $200 for them to tell me what i already knew was wrong with the car. i will NEVER go back to this dealership for any type of service or ever buy another car there. which i am in the process of buying a new car and they will not get my business. do not take your vehicle to get serviced here. it's the worst place.