Buick GMC of Watertown

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4.7
(158 reviews)
715 Straits Tpke Watertown, CT 06795
Visit Buick GMC of Watertown
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (860) 866-1005 (860) 866-1005
Used (860) 866-1009 (860) 866-1009
Service (860) 866-1011 (860) 866-1011

Inventory

See all 166 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2023.
We are proud and pleased to welcome all of the Buick and GMC sales and service guests from the area to our brand new facility on Straits Turnpike in Watertown. We strive to give you a great purchase and ownership experience. We all work as a team and are here to help you with your vehicle needs. We look forward to seeing you!
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Photos & Videos

Service center

Phone number (860) 866-1011

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
See all service & repair info

Reviews

4.7
(158 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

They don't make you wait any longer then is necessary and

April 6, 2023
By Mikefromct1955 on DealerRater

They don't make you wait any longer then is necessary and they have a great waiting room with fresh coffee while you are there

5.0

They don't make you wait any longer then is necessary and

April 6, 2023
By Mikefromct1955 on DealerRater

They don't make you wait any longer then is necessary and they have a great waiting room with fresh coffee while you are there

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great guys here.

March 15, 2023
By Doc3053 on DealerRater

Great guys here. They care and are very open and honest about how they do business. Terrance, Aaron, Joe, and Bryan were all great!

5.0

Great guys here.

March 15, 2023
By Doc3053 on DealerRater

Great guys here. They care and are very open and honest about how they do business. Terrance, Aaron, Joe, and Bryan were all great!

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Excellent buying experience!

December 29, 2022
By Vernon from Exeter, RI

My family drove two hours from RI to buy our new GMC truck at Ingersoll. The price was excellent and the service was outstanding. Kyle, the GM of the dealership greets you when you arrive and even puts the temporary plate on your vehicle. Truly an outstanding experience. 👌🏼

5.0

Excellent buying experience!

December 29, 2022
By Vernon from Exeter, RI

My family drove two hours from RI to buy our new GMC truck at Ingersoll. The price was excellent and the service was outstanding. Kyle, the GM of the dealership greets you when you arrive and even puts the temporary plate on your vehicle. Truly an outstanding experience. 👌🏼

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Vernon, we are very happy to have provided you with such a positive experience! Our staff strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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5.0

My family drove two hours from RI to buy our new GMC

December 28, 2022
By Vernonlawrence on DealerRater

My family drove two hours from RI to buy our new GMC truck at Ingersoll. The price was excellent and the service was outstanding. Kyle, the GM of the dealership greets you when you arrive and even puts the temporary plate on your vehicle. Truly an outstanding experience. 👌🏼

5.0

My family drove two hours from RI to buy our new GMC

December 28, 2022
By Vernonlawrence on DealerRater

My family drove two hours from RI to buy our new GMC truck at Ingersoll. The price was excellent and the service was outstanding. Kyle, the GM of the dealership greets you when you arrive and even puts the temporary plate on your vehicle. Truly an outstanding experience. 👌🏼

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great customer service.

December 28, 2022
By Satisfied Customer on DealerRater

Great customer service. Bought a car there and would recommend the folks to anyone looking to buy a car.

5.0

Great customer service.

December 28, 2022
By Satisfied Customer on DealerRater

Great customer service. Bought a car there and would recommend the folks to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great Service Department

October 23, 2022
By Thomas Pratt from Beacon Falls, CT

In maintaining our 2020 Buick Enclave, we have used Buick GMC Watertown Ct, since our purchase in September 2019 and have always received the best on time, reliable service and friendly customer service on our visits. The staff that reviews what service I am requesting will always review for possible upcoming recommendations of service as well. The cost and approximate time of completion has always been spot on.

5.0

Great Service Department

October 23, 2022
By Thomas Pratt from Beacon Falls, CT

In maintaining our 2020 Buick Enclave, we have used Buick GMC Watertown Ct, since our purchase in September 2019 and have always received the best on time, reliable service and friendly customer service on our visits. The staff that reviews what service I am requesting will always review for possible upcoming recommendations of service as well. The cost and approximate time of completion has always been spot on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thomas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

I Always receive outstanding customer service every time

March 31, 2022
By JamieMoose on DealerRater

I Always receive outstanding customer service every time I go to the dealership. It’s the best dealership I’ve ever been associated with.

5.0

I Always receive outstanding customer service every time

March 31, 2022
By JamieMoose on DealerRater

I Always receive outstanding customer service every time I go to the dealership. It’s the best dealership I’ve ever been associated with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Jeff, the service manager, was very efficient, very...

January 14, 2022
By pats639 on DealerRater

Jeff, the service manager, was very efficient, very knowledgeable, I personally love my Buick envision I love their service department, and that is why we/ I keep purchasing a Buick automobile…

5.0

Jeff, the service manager, was very efficient, very...

January 14, 2022
By pats639 on DealerRater

Jeff, the service manager, was very efficient, very knowledgeable, I personally love my Buick envision I love their service department, and that is why we/ I keep purchasing a Buick automobile…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Either your mechanic or detailer stepped on my after...

January 3, 2022
By GPATTERSON on DealerRater

Either your mechanic or detailer stepped on my after market side skirt drivers side and cracked it and didn't mention a word about it so I discovered this a few days after picking up my vehicle.

1.0

Either your mechanic or detailer stepped on my after...

January 3, 2022
By GPATTERSON on DealerRater

Either your mechanic or detailer stepped on my after market side skirt drivers side and cracked it and didn't mention a word about it so I discovered this a few days after picking up my vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I had the best experience with the purchase of my 2018...

August 8, 2021
By theboss825 on DealerRater

I had the best experience with the purchase of my 2018 Buick Cascada at this dealership. Terrence Stark was the sales person that I dealt with and he was extremely professional in helping us. This is a small dealership which everyone that works there are like family, I would not hesitate in recommending this dealership to friends and family.

5.0

I had the best experience with the purchase of my 2018...

August 8, 2021
By theboss825 on DealerRater

I had the best experience with the purchase of my 2018 Buick Cascada at this dealership. Terrence Stark was the sales person that I dealt with and he was extremely professional in helping us. This is a small dealership which everyone that works there are like family, I would not hesitate in recommending this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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See all 158 reviews