Brighton Ford

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
186 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 30, 2020

    Great team very patient salesman Mike Bellant i never write these but would like to tell others that going there will change your perception of used car... salesmen. Thanks again i will be back Rick

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 16, 2019

    We highly recommend Troy Hill and Brighton Ford. He made the car buying process so easy and took good care of us. He is very professional and knowledgeable.... Brighton Ford does a lot for the Community and we appreciate that. Thank you so much for a great experience here.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much Christina!! Sorry for the late reply but we really appreciate you taking the time to leave feedback! He hope you have an amazing day...!

  • March 29, 2019

    Brighton Ford is a family-friendly, low-pressure, hassle-free, reliable place to get your next vehicle, and we highly recommend seeing Jerry Niskar when... you go! Not only do we love working with him, but our extended family does too. Super down-to-earth, kind, knowledgeable gentleman who is really funny too. It's so nice to go there and take your time looking around without feeling any pressure. Jerry hears your needs and always finds a great deal. And options! We just bought our 16 year old her first car, and Jerry was great pointing us in the right direction of which cars were the safest and best for what she'd use it for. We left feeling great that we visited, and we plan to see him again for all of our vehicle needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Laura, thank you for the great review of our dealership and Jerry! We appreciate your business and please let us know if you need anything now, or in... the future

  • 1.0 out of 5
    May 22, 2019

    Absolutely not. Went yesterday to discuss a cash sale of a used car and/or financing a 2018 focus or like. Wound up with Mike and Tina. Gave very specific... requirements for cash sale on the used, and payment, terms, trade in circumstances, etc on the new. They tell me they have a demo model car that fits my needs. I explain it is far more car than I need, but if it fits my parameters, I will look at it. 1.5 hours, a test drive and three rounds with the finance guy and the best they can do is twice what I told them I'd pay for new, and six times more than the used car. Why waste both of our time? Then the finance guy comes over like I'm crazy for even thinking I could have that payment amount. I didnt even ask to see this car, pal...this is what they told me would work. Was told my gray car is an unsafe color but the more expensive blue would be safer (really?) and then when I was able to test drive the used car, was told the well researched known, documented transmission shudder wasnt a shudder...but the personality of the engine. I guess dumb girl mustve been written on my face somewhere. After I was told I couldnt get what I wanted on the new car they had "hand selected so I got the most car for the lowest amount", I was given no other options except the used car. Today Mike called to discuss financing for the used car, after I told them i wanted the lowest out the door cash price. Are yall even listening, or just pushing cars you get salesperson incentives on? I was fully prepared to purchase that used vehicle today, but I will never do business with Brighton Ford again.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Anna, thank you for taking the time to send us your feedback. Also, thanks for letting us work to make this situation right for you. Dustin, o...ur New Car Sales Manager, has emailed and called you and looks forward to talking with you again. Have a great day!

  • 5.0 out of 5
    May 3, 2019

    Everything was great and I was well taken care of! Thank you Brighton Ford!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate the great review and kind words Jack! Thanks and have a great weekend!

  • 1.0 out of 5
    January 13, 2019

    Brighton ford sold me a frame damaged vehicle without disclosing it in 2014. I just found out this summer.I went to a dealer this summer looking to trade... in my truck and found out brighton ford bought it from an auction after it was announced as having frame damage. Wonder if Brighton Ford will make it right. I'm still trying to figure out what to do about it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Matt, We took back your truck 4 years after you purchased it eventhough Carfax doesn't show any damage. I thought we made you happy and you wrote ...a great review for us? Please give us a call at 810-227-1171 if we have not resolved this issue. Thanks!

  • 5.0 out of 5
    January 9, 2019

    Exceptional work restoring my truck back to almost new! Would use Brighton Body Shop again for sure!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Glad we were able to give you the service you deserve Lewis! Have a great day!

  • 1.0 out of 5
    October 11, 2018

    I have a new vehicle that has had 3 defects and it has been impossible to get it serviced here in a timely professional manner. Will never buy from them... or recommend them..

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sorry to hear that you feel that way about our Service Department. Please send an email to janton@brightonford.com with the best daytime phone # to r...each you at so we can find a solution to your issue. Thanks and have a great day!

  • 5.0 out of 5
    September 1, 2018

    We haven’t purchased a new vehicle in a number of years. We originally went to Brighton Ford to look at a used Explorer. There, we met Jerry Niskar. What... a great experience. Jerry is kind, patient, and possesses a great sense of humor. While we walked away from the used car, we were so impressed with Jerry that we specifically asked that Jerry handle our new car purchase a couple of weeks later. Since our purchase, Jerry has called us a couple of times to ensure that we are happy with our purchase. Also, Jerry has asked that we call him when taking the Explorer in for service so that he can coordinate the process for us. You cannot ask for better than this. We highly recommend Jerry Niskar

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mike, thank you for the awesome review! Glad to hear that Jerry was able to get you into a new car and has given you the customer service that you des...erve!

  • 1.0 out of 5
    March 30, 2018

    Horrible service . Not friendly or accommodating at all. Does not take time to listen to customers. Would not recommend to anyone. Never had this experience... anywhere else.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Danny, sorry to hear that you feel that way about our dealership. We truly try to make sure every customer has a positive experience at our dealer...ship. Please let us know if you would like to talk to a manager about your situation.

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