Brighton Ford - MI

I am giving ZERO stars to this dealership!!! If I could give NEGATIVE stars, I would but they require at least one star to submit the review! I took my (late model) vehicle to this location for routine service and upon receiving my vehicle back I discovered oil smudges running down the fender, oily fingerprints along the roofline over the door, the door handles and trim panels on BOTH sides! Upon entering the vehicle, there were TWO oily handprints on my passenger seat, along the dash, and glove compartment, steering wheel, interior door panels, and HEADLINER!!! The door jam was covered in dirty boot smudges, and the door panel and speaker cover had dirty boot marks completely across and up and down on it, as though they were pushing my door open with their foot!! The contents of my glove compartment was in shambles, and I found some of the items under the passenger seat! I also observed a fresh scratch (THE ONLY ONE ON THIS VEHICLE) on the rear corner! I cannot even imagine how it would be possible to inflict this amount of abuse simply to change the oil!!! The sheer lack of respect for someone elses property is astounding!! I submitted pictures (the ones I could) to the dealership to verify the extent of damage, and wish I could post them here!!! I will be certain to warn EVERYONE I can about my experience, and would NEVER recommend anyone who values their vehicle take it to this dealership!!!

Run from this dealership, The owner, John Cuter is a crook, so is The Kelly Group he hired. Dominic Policella, the GSM will lie to you as well as the rest of the salesmanagers. Jade Olrich, Miken Tabacchi, you will get xxxxed if you buy from this dealership.

Staff is polite but, the technical expertise of the workers is at a very low level. The vehicle had to be returned as the blind spot monitoring system was not repaired when the mirror glass was replaced. Spoke with the service advisor and explained in detail the issues. Vehicle was picked up and taken back to the dealer for the repair. Blind spot monitoring system was repaired and the mirror was still not repaired correctly. The fix is visible to the eye by looking at the outside mirror case. I would not trust them again to repair or service anything.

Everything was super efficient, and the staff is extremely helpful and friendly! I recommend Brighton Ford if you’re looking for both new and used cars!

I was over on my miles due to having to take my child to therapy sessions, but the dealership refused to try to help us find a way to minimize the impact. Even worse, when I turned in the leased vehicle they made me take off my own license plate. Very shortsighted and rude.

My family and I will never do business with Brighton Ford again. New Car Sales Manager Jade Orlich was rude and condescending. When pressed to break down important sales figures so I could understand how he determined residual value, he actually said, "Listen, I've told you over 10 times..." His defensiveness when questioned was revealed when I shopped at Pat Milliken Ford. When it comes to Brighton Ford, A-plan is not A-plan. The price and residual value computation are not universal. Brighton Ford and Jade Orlich will pad the bill and will scam you. Pat Milliken Ford leased me a truck with a sticker price $2000 more with a lease payment $60 a month less. Never do business with Brighton Ford and Jade Orlich. And it is apparent they are not moved by negative reviews.

I applied online through credit express and despite contacting the dealership a half dozen times i have not gotten a response.

Unable to get factory-set door code. Lost the card. Owners manual says I can get code from any Ford dealership.Called dealership and told I would need appointment and that there is a charge, but service rep on phone could not say what charge would be.Good product. Attentive sales force, but it repeatedly falls apart in Service dept. Need to change the culture there.

We held a car at this dealership that is coming in first week of May but went by the dealership to look at a few other cars and maybe grab something a bit sooner. The sales people at this dealership were rude at best. The had one car we had called about pulled around but didn't ask us any questions, didn't offer to let us drive just unlocked it and said "I'm going to go look at your trades" and disappeared for at least 40 minutes - leaving us sitting outside with our three kids in the sun just waiting on him to come back around. We asked if we could drive it and they just wanted to see our other trades. Everything was cold, abrupt, and just flat out rude. They didn't care about us as people even a little bit. On top of that - the dealership was dirty! Rusty nails, cigarette butts on the ground, bottle caps everywhere - so while my three kids were stuck outside they couldn't even get down and run around because the place was not even safe. We bought a car somewhere else and will never be back to and will never recommend Brighton Ford. One of the worst car-buying experiences I have ever had! They lost our deal (and the money we had on reserve for a car).

Brandon did not show up for appointment. Ordered anyway 2 mavericks. He said ford didn't pick them up. Lies. I tried to get a bronco with no adm they said they wouldn't do that. Today they called me twice and hung up. Why the games?