Audi Mentor

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
56 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 14, 2020

    UCM talked with me for about 1 min., gave me to Deidre, in Sales, very until Scott/UCM pulled Deposit July 4, w/NO WARNING ! I called Deidra, asked... what what's happening ? She said that she might be able to get me a refund ? I texted her after and said, even a partial refund would be great !...She, after her suggestion, never called me back, like Scott or took 2x follow up calls ! VERY UNPROFFESSIONAL, She couldn't even call me back ! OBVIOUSLY there NO BUYERS !! CAR is STILL SITTING OVERPRICED !! 33,850$ A PRICE THATS JACKED UP 2800.$ TOO HIGH, ESPECIALLY CONSIDING THE HOUSE ALREADY STOLE A 1000$ DEPOSIT ! SHAME!! FOR SHAME AUDI MENTOR...U 2 Deidre...

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi, I am sorry to hear you are disappointed with your recent sales experience and any interactions with our team. Providing excellent customer service... is our main goal and I would appreciate the opportunity to discuss this further with you. Please email me at thartmann@penskeautomotive.com. Thank you! - Todd Hartmann, General Manager, Audi Mentor

  • 5.0 out of 5
    July 10, 2020

    Steve Armstrong worked diligently with the finance department to find me the BEST loan. Great terms, GAP and extended warranty were all available. Steve... went that extra mile, ensuring the car was front and center at the scheduled appointment time. He even personally washed and detailed my car prior to our arrival. We stayed in contact during the complete shopping and buying process. He kept me informed the whole time. Our visit to pick up the car was quick, and profesional. The dealer gave us TOP dollar on our trade, far more than anticipated.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your sweet words, Jayson! We take pleasure in hearing that our team is working hard and our guests are leaving with a smile on t...heir faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

  • April 13, 2018

    Drove 2 hours to purchase an Audi A3. Our salesperson Allie was very helpful and easy to deal with. Very honest dealership with no hidden agenda or high... pressure sales tactics. Would highly recommend!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ken, thank you for the kind words! We will be sure pass along to Allie. We appreciate you traveling in to us and love hearing the experience was wonde...rful.

  • 5.0 out of 5
    July 8, 2020

    If you want to be treated like GOLD in sales and service the Audi of Mentor is the only Dealer for you , above and beyond in Sales and Service all the... time

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the great review, Dave! We're glad to see that you were treated like the valued customer that you are! We will be sure to share your kin...d words with our team and look forward to working with you again.

  • 5.0 out of 5
    December 12, 2019

    This dealership experience was as good as it gets. The 2005 MB SLK 350 was represented fairly. I was not disappointed. Chris S. was at the airport before... I arrived. All paperwork completed in under 2 hours. Thanks for conducting business the way it should be. Matin L. Tucson

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It was a pleasure to assist you with your purchase, Matin. Congratulations. We appreciate you sharing your experience regarding your business with Chr...is. Let us know if you have any future questions or concerns.

  • 5.0 out of 5
    December 4, 2019

    Bought gently used 2019 A4. Randy was knowledgeable, easygoing, and not least bit pushy. Love the car. Best car purchasing experience I have ever had.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so delighted to see Randy has provided you with such amazing care. Thank you for your feedback and congratulations on your Audi A4! Let us know... if we can do anything else.

  • 5.0 out of 5
    November 20, 2019

    Scott Dikowicz was very professional and worked expenditionly with having the vehicle repaired. Service was excellent and vehicle runs like new. I couldn't... ask for better service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your feedback for Scott. We truly appreciate it, Kiana! It's great that he provided you with excellent care. Let us know if we c...an do anything else.

  • 5.0 out of 5
    November 2, 2019

    The sale agent Chris is courteous and well informed above the vehicle.He gave all the information through email so that I did not spend much time at the... store He went out of his way to find the vehicle with my specifications. The manager is friendly and accessible.I had a good experience with the staff except one

    4.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are delighted to learn your shopping experience went well overall, Thomas. Thank you for your feedback and please do not hesitate to reach out to u...s if we can do anything else for you.

  • 5.0 out of 5
    November 1, 2019

    Everyone here were so helpful and knowledgeable. I was treated with the utmost curtesy. I would definitely recommend this dealership again. This is hands... down the beat dealership I’ve ever dealt with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the excellent compliment and review, Brittainny. We hope to see you again soon.

  • 5.0 out of 5
    October 2, 2019

    Traveled over an hour to shop and purchase an AUDI. Never shopped this store and wish I would have visited much sooner. A huge inventory of new and used... vehicles from which to buy. Sales Consultant Randy B did an excellent job from test drive to closing the sale. The dealership is a great facility, clean and comfortable, easy to shop for a car. All individuals that we worked with were polite, friendly and professional. This is a five star car sales destination.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It is a joy to see you enjoyed our selection. Congratulations on your Audi! Please let us know if we can assist you again. We are always happy to help....

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