Audi Mentor Hours
Audi Mentor, just 20 minutes from Downtown Cleveland and 15 from Beachwood, is the place to find a fantastic deal and fa
bulous service for your next Audi. With a full selection of New and Pre-Owned Audi vehicles, we are excited to be serving the needs of Greater Cleveland's Audi customers. Can?t make it to our location? Take advantage of our Concierge and Valet services and we?ll come to you! For all of this and more, look no further than Audi Mentor. Our team is professional, courteous and operates with the quality you expect from a Penske Automotive dealership. We look forward to helping you with your next New or Used Audi vehicle.
Oil, Filter Change
$89.95 and up*
$59.95 and up*
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First of all, they failed to mention to me that the car had significant engine repairs done within 800 miles of purchasing, But the latest issue is the... navigation maps and mmi weren't updated before I bought the car, I called and made an appointment, Kyle said that the updates would be free. I confirmed and asked since it was out of warranty if I would have to pay, He checked with presumably a manager and told me as long as no further inspection or diagnostics were required that it would be free. He then calls me back to tell me that if i'm having problems with the maps it is a problem with my GPS and would be $1,000 to repair, Which is not faulty in my car as vcds reads not a single fault. So I drove over an hour to my appointment, the service manager Dale greets me and denies that there is any updates for the car. Which is already incorrect because the version number indicates there at least 4 newer versions for the mmi and the maps. They then tell me that there is a map update and it is around $300-$500. Which i was told it was going to be free since I had just bought this car from them. Dale offered me a tank of gas for the inconvenience, I said i haven't used that much (1/4th tank from the hour drive) but ill take it anyways, to which he says nothing and walks back inside to no return.
First experience with Audi and probably my last. Life long BMW owner but went to purchase 2 pre-owned cars today and was treated like dirt by the used... car sales manager.
Drove 2 hours to purchase an Audi A3. Our salesperson Allie was very helpful and easy to deal with. Very honest dealership with no hidden agenda or high... pressure sales tactics. Would highly recommend!
Ken, thank you for the kind words! We will be sure pass along to Allie. We appreciate you traveling in to us and love hearing the experience was wonde...rful.
Our time at Audi Mentor was short. After finding the right car to purchase, we had an associate come out to help. He was helpful but seemed uninterested... as he had another buyer arrive halfway through the interaction and left us. Not much wiggle room on the price.
I purchased my subaru from this dealership back in February. I wanted to purchase from a subaru dealership but figured an audi dealership would be another... nice place and they would take care of the cars and customers. I drove 5.5 Hrs to get my car and had I been any closer I think I would have just walked away from the deal. My car had not been detailed, hardly even washed and they were more than happy to send me back home on my trek with less than 1/4 tank of gas with the response "oh that's plenty to get you to the gas station." Had my car been properly cleaned I may have been able to see the large chip in the windshield RIGHT in front of my face. I recently had a chance to detail my car and found a lot more chips and dents than I had expected. Yes I know my car is 9 years old but ive seen similar cars that age in better shape. So at the end of the day. I got my car, and the audi dealership got the sale. I think if your looking for a nice new audi this may be a good dealership, but if your buying a used car trying to get as much information about it over the phone before hopping in your car and driving 5.5 Hrs I'd drive even further to not have to go to this dealership. There was a similar car 8 hrs away at a subaru dealership I should have gotten but what's done is done.
I felt the team was very friendly, but not all team members were personable. Some of the conversations to pass time didn't feel sincere. Also,process for... financing took much longer than anticipated. But wasn't terrible. Otherwise, the overall experience was cool. Facility was worthy of the Audi badging.
I was interested in a White Audi A4 car, as it turned out to be a Great Deal in my Search.When I contacted the dealer,he said the mileage was incorrect... and they wouldn't update the Mileage on the website regularly
They had the used Volvo we needed....it was sold. We were ready to purchase our second choice, a 2011 Volvo XC90 but could't arrange delivery to a point... in Michigan where we could have the car picked up. We had sent a deposit on the auto, which we were assured will be returned. The salesman, Steve Armstrong bent over backwards to get us the information on the vehicle we wanted. He was most helpful.
Thank you for the opportunity, Bruce. We are very glad to hear that your experience was great!
Walked into the Audi Dealership recently looking to purchase my first new car. The sales agent, Shawn Galla who assisted me had a lot of patience and integrity.... Unlike most car sales men in the past, I did not feel pressured, felt listened to, polite and extremely attentive to my lack of knowledge about Audi Cars. Shawn worked with me to find the perfect fit. Audi of Mentor has an incredible atmosphere with great employees. If you are looking for great customer service...go to Mentor of Audi and ask for Shawn Galla.
So happy to hear your experience was great! Thank you for the opportunity.
This dealership is Awesome .I've bought many cars and I have to say buying an Audi from Audi Mentor was pleasant and very satisfying..Dealing with Randy... my sales person and Jeff the sales Manager was very easy and enjoyable.. Randy and Jeff were very professional to work with and I got all that wanted for the price I wanted and I'm very demanding when comes to buying a car. My daughter bought an A4 from Audi Mentor a few years ago and described her experience as her dad and that was "Awesome" Both Sales and Service..looking for an Audi ..Go see these guys. Oh! And I really love my new Q3.. I've owned 4 Infinities prior to this and I'm very happy I made the switch..
Welcome to the Audi Family, Sal. We really appreciate the opportunity to introduce you to the brand and beyond happy to hear that you experience was s...o great. We look forward to working with you in the future!