Reviews

5.0 out of 5 5.0
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 16, 2018

    Warrantee work, replaced running boards that were rusting.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 2, 2018

    great dealer! Good service, fair prices, nice people to deal with

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • June 9, 2016

    It was the had. No high pressure to buy the vehicle. All of our question were answered, the pricing was good, we felt we were treated very nicely. We would... definitely recommend this dealership to our friends who may be looking for a new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Alden Buick GMC! If there i...s anything else we can do for you just give us a call! Alden Buick GMC Team

  • 5.0 out of 5
    February 12, 2018

    The service associates were very friendly and helpful. work was done quick and car was left clean. My wife and I were very satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 14, 2017

    Great service and done before time promised. I was called to schedule service and was told the time and duration of service which was right on time.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 25, 2017

    Brought my car in for an oil change. experienced great customer service from courteous and knowledgeable staff

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 24, 2017

    Great customer service. Very quick with my repairs that had to get done. I would definitely recommend to friends and family.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    May 9, 2016

    I saw a cars.com listing for a used car that Alden had listed. I responded through cars.com got a call and an e-mail withing 24 hours. Discussion was straight... forward about the car and what I was willing to pay. Too far to travel to dealership unless to came to an agreed price in advance. The discussion with Chris Baty was both courteous and professional. In summary my offer was below their desired price so no deal.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclu...sive offers.

  • 2.0 out of 5
    July 12, 2015

    I recently visited Alden Buick in Fairhaven, MA with an interest to purchase a Buick. I test drove 2 of the cars and the sales person pushed hard for me... to buy the cheaper car without knowing how much I was willing to pay for the car. Both cars were on my price range and I was more interested in the higher priced car (only higher by $4,000) which was still in my price range. After test driving both, I was still set on the higher priced car and told the sales person that I don't know if I'd like the lower priced car even though he pushed that it was a "Great Deal". It WAS a great deal but I preferred the other car which he didn't even bother selling it to me. When done with the second test drive of the lower priced car, I still showed interest on the first car. The sales person then told me to look for a car else where. I felt offended and left. A week later, I purchased a 2015 Buick Verano priced $2,000 higher than the used car I so wanted at Alden. This place needs to work on their customer service appeal. What kind of business are they in? - the turn the customer away business? Sales person didn't even care to talk to me about making a deal on either car. Too bad, I actually liked the first car I test drove at Alden. I don't recommend this Dealer to anyone. There are other Buick Dealers that can provide a better customer service. Only reason I gave 2 stars was because the sales person actually let me test drive both cars when he initially started our conversation with "Should I trust you to test drive the car?" - Seriously?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with this feedback. We are sorry for the impression you received with our sales department. I would apprec...iate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Alden Buick GMC Team