Reviews
They are always professional and thorough. They keep you informed every step of the way and that is why I always go to Browns Ford.
They are always professional and thorough. They keep you informed every step of the way and that is why I always go to Browns Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service! They got me in on short notice and worked hard to get the parts for my truck repair much sooner than originally feared.
Great service! They got me in on short notice and worked hard to get the parts for my truck repair much sooner than originally feared.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Getting squeezed in on short notice is one thing. Getting the parts in faster than expected is the part we’re especially glad worked out. We know truck repairs can throw a wrench into everything, so we’re happy we could shorten the wait and get you taken care of sooner than you feared.
Very helpful and had my best interest in mind highly recommend and easy to work with
Very helpful and had my best interest in mind highly recommend and easy to work with
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Chasity, hearing that you felt we had your best interest in mind is exactly the kind of feedback we hope for. We’re glad the process felt easy and helpful, and we appreciate the recommendation. Enjoy your new Ford!
Easy to schedule appointments. Friendly staff are great at explaining what's needed, what they're doing, and what your options are.
Easy to schedule appointments. Friendly staff are great at explaining what's needed, what they're doing, and what your options are.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear answers make service a lot less stressful. We’re glad scheduling was easy and that you felt informed about what your Jeep needed, what we were doing, and what choices you had along the way. Thanks for trusting us with it.
I know and trust Jeff Sullivan, he's the reason I visited Browns West Branch.
I know and trust Jeff Sullivan, he's the reason I visited Browns West Branch.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Julie, relationships like that are what make this business personal. We’re glad your trust in Jeff brought you to Brown’s West Branch, and we appreciate the chance to earn your business from there.
Was easy to schedule for a recall. Came to my home. Friendly staff. Called ahead of time to make sure I was going to be home.
Was easy to schedule for a recall. Came to my home. Friendly staff. Called ahead of time to make sure I was going to be home.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Making a recall appointment shouldn’t turn into a project. We’re glad we could come to you, keep you updated, and make the whole thing easy from scheduling through completion. Thanks for letting us take care of it at home.
Thank you for coming to our house to take care of the recall. You went above and beyond.
Thank you for coming to our house to take care of the recall. You went above and beyond.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy we could bring the service to you and make the recall one less thing to work around. Thanks for letting us take care of it at your home, and for the kind words about the experience.
The service manager greeted me and immediately logged my vehicle in for service. He was courteous and professional.
The service manager greeted me and immediately logged my vehicle in for service. He was courteous and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
A good service visit starts the moment you pull in. We’re glad you were greeted right away, checked in quickly, and treated with courtesy throughout the process. Thanks for trusting us with your Ram.
Made the process very easy they are very polite and easy to work with they have my business
Made the process very easy they are very polite and easy to work with they have my business
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Jake, earning your business is the best part of this review. We’re glad Matt and Joe made the process easy, polite, and comfortable from start to finish. Thanks for giving us the opportunity to help with your Ford.
They were very helpful. Even asked to have my car washed. Helped with an engine light that was not part of my service
They were very helpful. Even asked to have my car washed. Helped with an engine light that was not part of my service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could take care of a little more than what you originally came in for. Catching the engine light and getting the Jeep washed are small things, but they can make the whole visit feel a lot better. Thanks for trusting us to look after it.