West Branch Ford

Jeff single handedly restored my faith in car dealers. After a miserable experience trying to buy a BMW X5M in Dallas, I found that Jeff had one listed.... He had it fully serviced, checked the brakes and tires and gave me the measurements. He had BMW take care of some recall work before I arrived to pick it up and had it clean / full of fuel / and ready to go!! Nothing was misrepresented and I found the vehicle in better condition than described. He picked me up from my hotel and checked on my travels as it took two days to drive it home. Bottom line, customer service is lacking these days, but not here. I couldn’t be any happier!!! Thank you sir!!

I was on a 2100 mile trip in a F150 and developed a loud brake noise, stopped in without an appointment and they put the truck on the lift and found the... problem and had me back on the road in a very short time. The technician and service manager were great and they even helped us hook the trailer back up. It was a pleasure to find genuine nice caring people.

I test drove a 2010 Ford F-150 and really liked it but wanted to look at some other dealerships. They didn't try to pressure me into making a purchase... at all but kept in touch to see if I had found another truck. I hadn't found one I liked as much as the one I looked at here. I had a mechanic look at it and found a broken spring on the front drivers side. The dealership fixed it right away with no hesitation. I was very impressed with he entire process and ended up buying the truck. This was by far the best car buying experience I've ever had.

Very nice small town Dealer. The vehicle I was interested in was better than I thought it might be and has probably sold but it had a noise that I could... not identify and first impressions of cars weigh greatly on my purchase decisions.

Want a place where they know cars/trucks, super friendly service, and know the vehicles they have on the lot. This is the place to go. Vehicles are priced... reasonably,and you get a honest opinion when asking questions. I wont buy anywhere else. ther service department is outstanding. They keep you involed in EVERy step of the repairs, and if they can't fix it, they tell you so, and give you names of where else to go.

We purchased a Toyota Sienna for our daughter and family that was traded in by another customer. Mark and Jeff treated us courteously and were aboveboard... at all times. They provided us with contact information for the previous owners so we could find out more about the car's history. The owners spoke highly of the dealership and were candid about the van. Mark had the Toyota dealer evaluate the car for a suspected problem at dealer cost. He also brought the car to us to test drive and later discovered and delivered another set of keys to our home. The price was extremely fair for the quality and features. The four stars is because the dealer facilities are a bit cramped and old. It was a handshake deal completed to our satisfaction.

I have purchased several vehicles over the years from this dealership, and am about to purchase one again. The staff at West Branch Ford couldn't be more... friendly and accommodating. From the initial purchase of the vehicle, to service and/or any repairs, they have never failed me. Friendly, professional, and always there to serve the customer. I look forward to buying my next vehicle from them.