Reviews
I started taking all my vehicles (3) To West Branch Ford for service when I was dissatisfied with the service I had gotten elsewhere. They (WBF) does the job right the first time. They Identify the problem and give a fair price estimate. In one case they referred my to someone else when they identified frame work needed to be done. I have now been going back to them for all my service needs.
I started taking all my vehicles (3) To West Branch Ford for service when I was dissatisfied with the service I had gotten elsewhere. They (WBF) does the job right the first time. They Identify the problem and give a fair price estimate. In one case they referred my to someone else when they identified frame work needed to be done. I have now been going back to them for all my service needs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership. I've been going to Brown Ford for over 20 years and have never had an issue with them. Honest and friendly people who explain everything that is going to be done and then they go over it when the job is completed. Highly recommend them.
Great dealership. I've been going to Brown Ford for over 20 years and have never had an issue with them. Honest and friendly people who explain everything that is going to be done and then they go over it when the job is completed. Highly recommend them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The dealership was clean and all the people I interacted were very easy going and showed a great deal of knowledge.
The dealership was clean and all the people I interacted were very easy going and showed a great deal of knowledge.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The staff at Brown's West Branch Ford are unfailingly courteous, helpful, and professional. I have only had positive experiences with their service department.
The staff at Brown's West Branch Ford are unfailingly courteous, helpful, and professional. I have only had positive experiences with their service department.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I called the service center, and they sent the mobile service to my home to replace a dead battery. This was convenient and timely.
I called the service center, and they sent the mobile service to my home to replace a dead battery. This was convenient and timely.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jason and Tim are good people and great to work with. You need to update this form. Jeep was not a selection and NA would be good in addition to optional!
Jason and Tim are good people and great to work with. You need to update this form. Jeep was not a selection and NA would be good in addition to optional!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It was a great experience working with Browns. They were kind, respectful, helpful. and honest, in their approach. Worth the drive from chicago and I will seek them out again.
It was a great experience working with Browns. They were kind, respectful, helpful. and honest, in their approach. Worth the drive from chicago and I will seek them out again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Sales Dept. found the car that met my needs. No Hassle, Fair Price Paper work was organized and quick. AND they delivered the car to me . WHY would you go any place else?
Sales Dept. found the car that met my needs. No Hassle, Fair Price Paper work was organized and quick. AND they delivered the car to me . WHY would you go any place else?
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience, great people! We found the perfect truck and made a great deal. Would highly recommend West Branch Ford!
Great experience, great people! We found the perfect truck and made a great deal. Would highly recommend West Branch Ford!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I went in to buy a used pickup, I was meet in the parking lot by the salesman who was kind and informational about the truck, we made a great deal and in less than 30 min I was driving that pickup out of the lot, all was professional and efficient.
I went in to buy a used pickup, I was meet in the parking lot by the salesman who was kind and informational about the truck, we made a great deal and in less than 30 min I was driving that pickup out of the lot, all was professional and efficient.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car