Zeigler Ford Lincoln - Elkhart

I have attempted to call their service department on several occasions to schedule a repair. The very pleasant receptionist transfers the call which goes... straight to hold, and service NEVER answers the phone. Put them to the test this afternoon...I was on hold for HALF AN HOUR before someone clicked on to see who I was waiting for...put me back on hold...and 10 minutes later I was cut off.

Have made several attempts at reaching the sales department to inquire about a vehicle on their lot that I want, both via email and phone calls, and have... had never gotten ahold of someone nor have had a phone call returned. I live a few hours away from the dealership and didn’t want to waste my time making the trip to be disappointed with the outcome, but instead I get to be disappointed with this dealership not wanting my business in the first place. I’ll find a different dealership that wants my business.

First and for most I would like to thank the Ziegler ford team for providing exceptional customer service to me and my family and treating us like we where... apart of there family. From start to finish they give there customers there undivided attention and make sure to do there absolute best in helping get the right vehicle your family needs. You guys ROCK!!!

I inquired about a car on their lot that I saw on cars.com and got a response the next business day via email and call. I told them I wasn’t in the... market for that car anymore and they were helpful but not bothersome.

Wow!  We are so grateful for the service we received at Zeigler Ford.   They went above and beyond, and they definitely made us feel valued as a customer....  We drove 2 hours to look at a used truck. After spending some time test driving, and discussing the truck with our salesman, Dan, we decided to make the purchase.  No high pressure sale tactics, and they gave us a fair value on our trade in.  After about 20 minutes into our trip home, the truck  died.  We immediately called Dan, and without hesitation, he said he was on his way with a tow truck.  When he arrived, he not only brought the tow truck, but he also brought us a loaner vehicle and said they would check on the problem Monday, and give us a call.  They replaced the fuel pump at no cost to us, delivered it to us the following day and picked up the loaner vehicle.  They definitely made our initial drive worthwhile, and we are very satisfied with our purchase.  When it comes time for us to purchase another vehicle, Zeigler Ford will be a the top of our list. Thanks Dan Tarwacki & Zeigler Ford!

I have bought at least 40 cars in my lifetime (for myself and my kids) and by far, Harold Z. has been my favorite. No pressure buying, extremely helpful... salesperson, finance person and manager !!! I'll never buy another car from another dealership. I am their customer for life

Very speedy service for oil change and rotate tires.1

I was actually hit in the parking lot there by another customer. Which of course really bummed me out. The help from the service people there was great!... They were very concerned and very helpful. I truly appreciate everyone's help.

Jordan did an great job on working with me to get me in a car that was fit for my price range and preference.

A better experience this time around. I had a free oil change due to a poor experience I had earlier in the year and I have to say, this time went better... than I expected.